ITS working from home help resources

The following resources provide a brief snapshot of the working from home information available on the ITS Help Resources webpage. The intent of this page is to provide you with helpful tools, suggestions, and advice to help you get the most out of your IT resources while working at home.

If you require assistance from the ITS department, please see the ITS Service Desk webpage for up‑to‑date information and alerts; self‑help links; the College’s knowledge base with answers to your specific questions; or support requests using Case Log, telephone, and email links.

You can scroll through all of these introductory topics or click the following links to navigate directly to the area you need help with:

ITS COVID‑19 FAQ

The COVID‑19 ITS FAQ webpage provides a centralized location for information you’ll need while working from home. Whether you need information about checking your voicemail messages or changing your greeting, requesting and using IT equipment while working at home, applying for a new VPN account or requesting a password reset, or using your cell phone’s mobile data to connect your laptop to the Internet, this webpage has the answers.

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College cellular device data usage FAQ

Each College‑issued smartphone adds 6GB of data per month into a pool of data, and every College employee shares the entire data pool. Although there is technically no limit to the amount of data you can use, when one person uses more data, someone else needs to use less or the College has to pay for overage charges.

For more information, including checking how much data you have used, tethering your computer to a College‑issued smartphone, and reducing the amount of data you are using, please see the College cellular device data usage FAQ webpage.

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Updating Windows and running a virus scan

One of the best ways to improve your cybersecurity is to update to the latest version of Windows and perform an antivirus scan—this is especially important while working from home. If your computer has been offline or not connected to the College’s wired network for an extended period, you can manually install Windows updates and run a virus scan.

To update your computer to the latest version of Windows, please see the Install Windows updates webpage for detailed instructions.

For additional information about keeping your computer safe and up to date, please see the following webpages:

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Office 365 FAQ

Office 365 is Microsoft’s cloud‑based applications and services that are available over the Internet. It includes the most commonly used Microsoft products—Word, Excel, Outlook, Teams, and PowerPoint—and provides you with 1TB of cloud storage using OneDrive. You can access Office 365 in the cloud on any computer, tablet, or mobile device wherever you have Internet access.

For additional information about Office 365, please see the following webpages:

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Using Microsoft Teams while working from home

Teams is the chat‑based workspace in Office 365 that makes it easy to have conversations, host meetings, share files and collaborate on documents, and get work done with teams across the College. You can tailor your workspace to include the content and capabilities your team needs every day.

Microsoft Teams is available to all College staff, including Instructors who can use it as a communication and collaboration with, and between, students.

For more information, or to get started using Teams, please see the following webpages:

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OneDrive FAQ

Your College‑issued Office 365 access includes 1TB of OneDrive storage. OneDrive is Microsoft’s online cloud‑storage platform. You can upload photos, documents, videos, and files to OneDrive and access them later from another computer or mobile device using your College user name and password.

To set up your OneDrive folder, please see the Set up OneDrive Help Resources page for instructions.

For more information about your OneDrive account, please see the following webpages:

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Staff Email FAQ

The Staff Email page provides answers to general Staff Email FAQ as well as detailed instructions for getting the most of Outlook.

You can access staff email on your personal mobile device through HUB using the instructions on the Log on to staff email webpage, or you can sync your device with staff email.

To sync your device to staff email using Outlook or your device’s default mail app, please see the Connect staff email to your mobile device webpage for instructions.

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Using Webex

All RRC staff have access to Webex, Cisco’s enterprise solution for video and web conferencing. You can use the secure Webex platform to schedule and start meetings from your desktop, browser, or mobile device.

With Webex, you can have remote meetings, connect with students using virtual classrooms or offices, and integrate it with LEARN. Participants can join from any browser, device, or system—just by answering the telephone.

To get started using Webex and for answers to general and troubleshooting questions, please see the following webpages:

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Virtual Private Network (VPN)

VPN is a network that provides secure remote access to an enterprise network. VPN access allows you to connect to the RRC network from an off‑campus College computer. This access is very useful while working from home on your College‑issued laptop.

For more information about VPN, please see the following Help Resources pages:

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