Information Technology Solutions

Information Technology Solutions

ITS working from home help resources

The following resources provide a brief snapshot of the working-from-home information on the ITS Help Resources webpage. This page intends to provide helpful tools, suggestions, and advice to help you maximize your IT resources while working at home.

If you require assistance from the ITS department, open the ITS Service Desk website to: submit a Service Desk ticket, subscribe to ITS Alerts, review Help Resources self-help documentation, search the College’s knowledge base with answers to your specific questions,- and our contact information.

You can scroll through all of these introductory topics or click the following links to navigate directly to the area you need help with:

Working remotely tech tips

The Working Remote tech tips webpage provides a centralized location for the information you’ll need while working from home. Whether you need information about checking your voicemail messages or changing your greeting, requesting and using IT equipment while working at home, applying for a new VPN account or requesting a password reset, or using your cell phone’s mobile data to connect your laptop to the Internet, this webpage has the answers.

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College cellular device data usage

One of the key features of the contract is the flex data tiers. You start the monthly billing period at Tier 1 for data (up to 1 GB). Then, as you use the maximum amount of data allowed in the tier, you automatically move up to the next tier and your bill increases in relation to your data use. There are four tiers for data, but anyone who exceeds 6 GB of data for the month is billed a flat rate for unlimited data. Although the plan includes an unlimited data tier, please note that the cost for this tier is considerably higher than Tiers 1–3.

For more information, open the Bell Mobility cellular contract rates and features.

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Update Windows and run a virus scan

One of the best ways to improve your cybersecurity is to update to the latest version of Windows and perform an antivirus scan—this is especially important while working from home. If your computer has been offline or not connected to the College’s wired network for an extended period, you can manually install Windows updates and run a virus scan.

To update your computer to the latest version of Windows, open the Install Windows updates webpage for detailed instructions.

For additional information about keeping your computer safe and up to date, open the following web pages:

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Office 365

Office 365 is Microsoft’s cloud‑based application and services available over the Internet. It includes the most commonly used Microsoft products—Word, Excel, Outlook, Teams, and PowerPoint—and provides 1TB of cloud storage using OneDrive. You can access Office 365 in the cloud on any computer, tablet, or mobile device wherever you have Internet access.

For additional information about Office 365, open the following web pages:

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Using Microsoft Teams while working from home

Teams are the chat‑based workspace in Office 365 that makes it easy to have conversations, host meetings, share files and collaborate on documents, and get work done with teams across the College. You can tailor your workspace to include the daily content and capabilities your team needs.

Microsoft Teams is available to all College staff, including Instructors, who can use it for communication and collaboration with and between students.

For more information or to get started using Teams, open the following web pages:

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Your College‑issued Office 365 access includes 1TB of OneDrive storage. OneDrive is Microsoft’s online cloud‑storage platform. Using your College username and password, you can upload photos, documents, videos, and files to OneDrive and access them later from another computer or mobile device.

To set up your OneDrive folder, open the Set up OneDrive Help Resources page for instructions.

For more information about your OneDrive account, open the following web pages:

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Staff Email

The Staff Email page answers the general Staff Email FAQ and detailed instructions for getting the most out of Outlook.

You can access staff email on your mobile device through HUB using the instructions on the Log on to Staff email webpage, or you can sync your device with staff email.

To sync your device to staff email using Outlook or your device’s default mail app, open the Connect staff email to your mobile device webpage for instructions.

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All RRC Polytech staff have access to Webex, Cisco’s enterprise video and web conferencing solution. You can use the secure Webex platform to schedule and start meetings from your desktop, browser, or mobile device.

With Webex, you can have remote meetings, connect with students using virtual classrooms or offices, and integrate it with LEARN. Participants can join from any browser, device, or system by answering the telephone.

To get started using Webex and for answers to general and troubleshooting questions, open the following web pages:

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Virtual Private Network (VPN)

VPN is a network that provides secure remote access to an enterprise network. VPN access lets you connect to the RRC Polytech network from an off‑campus College computer. This access is very useful while working from home on your College‑issued laptop.

For more information about VPNs, open the following Help Resources pages:

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RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.

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