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Information Technology Solutions

Information Technology Solutions

News and Alerts

IT Solutions Server Maintenance

April 6, 2020

IT Solutions is planning a server maintenance window to support ongoing services, upgrades, and enhancements. Some of the systems affected by the maintenance include:

– Mediasite
– File shares located on Campus
– SharePoint Team Sites
– PaperCut and printing

 

–Scheduled Maintenance Window—

Start: Saturday, April 11th 2100hrs
Completion: Sunday, April 12th, 1:00hrs

 

–User Experience—

During the maintenance window, there may be brief interruptions to the services listed above.

 

If you have any questions or concerns regarding this maintenance window, please submit a Caselog.

COVID-19 (Coronavirus) Phishing Emails and Text Messages

March 19, 2020

A number of new phishing and online scams have surfaced seeking to take advantage of the public’s concern surrounding COVID-19. Scammers often seek to benefit from health scares and this pandemic has spawned dozens of such campaigns, scaring recipients into clicking on harmful links or attachments in emails, text messages and social media posts.

 

Examples of COVID-19 Scams

  • Fabricated notices from health organizations (e.g., Government Agencies, CDC, WHO or local health departments).
  • Information about protecting yourself, your family or your community that contains malicious links or attachments.
  • Charitable appeals, claiming to help victims of the virus, which are not legitimate.
  • Misleading ads or spam about masks or other protective gear, or other helpful hints to combat the virus.
  • Notices from financial institutions indicating online credential updates are required due to branch closures.

Tips to avoid getting tricked

  • Always verify the sender by checking their email address.
  • Beware of online requests for personal information. A coronavirus-themed email that seeks personal information like your Social Insurance Number or login information is a phishing scam. Legitimate government agencies will not ask for that information. Never respond to any email requesting your personal data.
  • Check the link. You can inspect a link by hovering your mouse over the URL to see where it leads. Sometimes, it’s obvious the web address is not legitimate. However, keep in mind phishers can create links that closely resemble legitimate addresses. Delete the email.
  • Watch for spelling and grammatical mistakes. Read the email slowly. If you see spelling, punctuation, and grammatical errors, it’s likely a sign you’ve received a phishing email, delete it.
  • Look for generic greetings. Phishing emails are unlikely to use your name. Greetings like “Dear sir or madam” signal an email is not legitimate.
  • Avoid emails that insist you act now. Phishing emails often try to create a sense of urgency or demand immediate action. The goal is to get you to click on a link and provide personal information — right now. Instead, delete the email.

 

Be vigilant for Coronavirus-COVID-19 phishing emails and text messages during the coming weeks. If you suspect a message may be a phishing scam, please report it by forwarding the email message as an attachment to phishbowl@rrc.ca

Have a cyber security related question?
Send it to CyberAware@rrc.ca

IT Solutions Network Maintenance – VPN Upgrades

March 19, 2020

IT Solutions will be performing an upgrade to our VPN services to increase capacity to meet the College’s needs.

–Scheduled Maintenance Window–

Start: Friday, March 20th, 1700hrs
Complete: Friday, March 20th, 2100hrs

–User Experience–
VPN services will be unavailable or intermittent for up to 2 hours during the maintenance period. No other College services will be affected.

If you have any questions or concerns regaridng this maintenance window please submit a Caselog.

Using Microsoft Teams while working from home

March 17, 2020

Microsoft Teams is available to all College staff who have an active username@rrc.ca email account. You can access Microsoft Teams through HUB (in the Launchpad widget, under Applications, click Office 365). You will see Teams listed with your other Office 365 apps. You also can install the Teams app on your computer or mobile device by visiting the Microsoft Teams – Downloads website.

Teams is the chat-based workspace in Office 365 that makes it easy to have conversations, host meetings, share files and collaborate on documents, and get work done with teams across the College. You can tailor your workspace to include the content and capabilities your team needs every day.

Some features of Teams include the following:

  • Use Teams on web browsers, desktop apps, and mobile devices. This ensures that you can stay in touch no matter where you are, which is a big plus if you are working from home.
  • Organize conversations using channels. You can set up channels by topic, discipline, or project and share them with everyone on the team.
  • Start a voice or video call right from within the channel or private chat.
  • Chat the way you work: one-on-one with members of your team, or create group chats with College staff.

Creating a one-on-one or group chat is easy—just follow the instructions provided on the Microsoft Teams Basic User FAQ webpage.

To get a Team created—simply complete the Microsoft Teams Request – Maestro process (Team requests require approval from a supervisor before ITS staff creates the team on your behalf).

For Teams training, tips, and tricks, please see the Microsoft and LinkedIn Learning links on the Microsoft Teams Basic User FAQ webpage.

For more information, or to get started using Teams, please see the following webpages:

Webex Issue – RESOLVED

March 11, 2020

2020-03-11 12:06pm RESOLVED

The majority of services have been restored.  If you are still having issues utilizing RRC Webex resources please proceed to submit a Caselog.
Unless the situation drastically changes there will be no further updates on this issue.

2020-03-11 11:38am UPDATE

Webex engineers have identified and deployed a fix for the affected services.  Services are beginning to recover.  We have been able to login to personal rooms and the Webex Control Hub.

We will continue to provide updates as this progresses.

The Webex Global Service Status page can be found here.

2020-03-11 10:25am

We are aware of an issue with Webex that is preventing some users from logging in to and using the service.  This appears to be an issue with the Webex Global Service that Webex engineers are actively working to resolve.

We have opened a trouble ticket with Webex support to confirm that this is the issue affecting our ability to login, and will update when we have further information.

The Webex Global Service Status page can be found here.

 

Internet Issue Causing Slowness

March 10, 2020

We are currently experiencing an issue with our main internet connection that is causing a degradation in internet service for the following sites:

  • Notre Dame Campus
  • Exchange District Campus (including both The Roblin Centre and Patterson Global Foods Institute)
  • Language Training Centre
  • McDermot ACE Space
  • Stevenson Winnipeg
  • Stevenson Southport
  • Steinbach Campus
  • Portage Campus
  • Winkler Campus

Offsite clients connected to the College VPN service will also be affected.

We thank you for your patience while we continue work to monitor and troubleshoot this issue.  We will update this notice when we have further information.

IT Solutions Logon Server Maintenance

March 10, 2020

IT Solutions is planning maintenance to its logon servers that facilitate authentication to the following services:

  •  Desire2Learn
  • Office 365/Exchange Online (Student email, Teams, OneDrive, etc.)
  • Adobe Creative Cloud Apps (Acrobat Pro, Photoshop, etc.)
  • Cisco WebEx and WebEx Teams
  • LinkedIn Learning

–Scheduled Maintenance Window—
Start: Saturday, March 14th 1900hrs
Completion: Saturday, March 14th, 2300hrs

–User Experience—
During the maintenance window, there may be intermittent interruptions to logins or connections for the services listed above.

If you have any questions or concerns regarding this maintenance window, please submit a CaseLog.

IT Solutions Network Maintenance

February 14, 2020

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start: Friday, February 21st, 1500hrs
Complete: Friday, February 21st, 1800hrs

–User Experience–
During the maintenance window there may be a brief interruption to internet services for the following Campuses:  NDC, EDC, Stevenson Winnipeg, LTC, Steinbach, Portage la Prairie, Winkler, Stevenson Southport, and the McDermot ACE Space.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.