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News and Alerts

Adobe software changes

October 30, 2019

You may receive a message that your Adobe product is about to expire, this is due to recent changes at Adobe. To resolve this issue and access Adobe software;

  1. Click the Sign In box in the top right-hand corner of the Adobe software you are attempting to use.
  2. In the Email address field, enter your College user name followed by @rrc.ca, and then press the Tab key to be redirected to the College’s log on screen.
  3. On the RRC Sign In page, enter your College user name followed by @rrc.ca, enter your password, and then click Sign in.

From this point on, Adobe software will prompt you to Sign In every time you have changed your College password.

If you are still having difficulties, please submit a Case Log.

IT Solutions Network Maintenance

October 29, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start: Friday, November 1st, 1700hrs
Complete: Friday, November 1st, 1800hrs

–User Experience–
During the maintenance window there will be an interruption to internet services for the following Campuses: NDC, EDC, Stevenson Winnipeg, LTC, Steinbach, Portage la Prairie, Winkler, Stevenson Southport, and the McDermot ACE Space.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

Exchange District Campus Network Outage

September 24, 2019

2019-09-25 09:18 UPDATE
ITS Teams worked late into the wee hours of the morning, and have restored network services to the Exchange District Campus.

We are receiving some reports of desk phones and network ports not working and are working to resolve these issues this morning.  If you are having issues with your desk phone or network port, please proceed to submit a Caselog.

2019-09-24 22:17 UPDATE
Wifi and internet services have been restored to the Exchange District Campus.  ITS personnel are still working to restore additional network resources.

2019-09-24 19:32
Please be advised that due to issues related to the Manitoba Hydro power outage earlier today, ITS is currently working to restore access to various network services at the Exchange District Campus including but not limited to access to the Internet, Wifi, File and Print Services, Email and access to other services (HUB, Colleague).  Phone Systems on campus are functional.

It is expected that these services will not be accessible for the remainder of the day and into the evening.

We thank you for your patience while we work to restore network services.

IT Solutions Network Maintenance @ EDC

July 31, 2019

IT Solutions is planning a network maintenance to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start:  Sunday, Aug 11th 09:00
Complete:  Sunday, Aug 11th 14:00

–User Experience–
IT Solutions is planning network upgrades at the Exchange District Campus.
These upgrades will result in a network outage during the maintenance window listed above.
During the maintenance window, all network services will be unavailable for The Roblin Centre and PGI.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance

July 26, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: NDC Friday July 26 21:00
Complete: NDC Friday July 26 23:00

–User Experience–
During the maintenance window wireless network services will be unavailable for the above areas.
Downtime may be less than the above times.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance

July 22, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start: Friday, July 26th 17:30

Complete: Friday, July 26th 18:30

–User Experience–

No network outages are expected during this maintenance window, but it is possible that three (3) brief interruptions in network services, lasting no longer than 180 seconds each, may be experienced by clients at The Roblin Campus and Patterson GlobalFoods Institute. 

These interruptions will be localized, with one affecting each of the William and Adelaide buildings individually, and one affecting the entirety of The Roblin Campus and Patterson GlobalFoods Institute.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance

July 18, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: EDC Sunday July 21 21:00

Complete: EDC Sunday July 21 23:00

–User Experience–
During the maintenance window wireless network services will be unavailable for the above areas.
Downtime may be less than the above times.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance – RESCHEDULED

July 3, 2019

PLEASE NOTE THIS WORK HAS BEEN RESCHEDULED.  UPDATE DATES AND TIMES ARE LISTED BELOW.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: Sunday, July 14th 08:00
Complete: Sunday, July 14th 13:00

–User Experience–
IT Solutions is planning network upgrades at the Exchange District Campus. These upgrades will result in a network outage during the maintenance window listed above.

During the maintenance window, all network services will be unavailable for The Roblin Centre and PGI.

Plans for this maintenance window are subject to change. If you have any questions or concerns regarding this maintenance window please submit a Caselog using this link.

IT Solutions Network Maintenance

June 3, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: Friday, June 7th 20:00
Complete: Friday, June 7th 22:00

–User Experience-
IT Solutions is planning an upgrade to network devices at PGI.

During the maintenance window wireless network services will be unavailable for the above areas.

Downtime may be less than the above times.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance

May 1, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: Sunday, May 5th 09:00
Complete: Sunday, May 5th 13:00

–User Experience–
ITS will be doing an upgrade of network devices at The Roblin Campus.

During the maintenance window, wired network services will be unavailable for some areas on the first, second, and third floors of the Princess building. Wireless network services will be unavailable throughout the Princess building.

Downtimes will be intermittent and may be less than the above times.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.