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Information Technology Solutions

Information Technology Solutions

News and Alerts

College system maintenance outage on July 18–19, 2020

July 11, 2020

Due to College system maintenance, Colleague, WebAdvisor, Self‑Service, and Recruit will be unavailable from Saturday, July 18, 2020, until Sunday, July 19, 2020, at 6 pm. All other non‑Colleague related systems, such as Case Log, ITS reporting, LEARN, etc., will be available and unaffected during the service period.

IT Solutions Internet Maintenance June 26th

June 23, 2020

IT Solutions would like to make the College community aware of a scheduled maintenance window affecting the College internet connection that will cause an interruption in the College’s main internet service.  Campuses affected will include: NDC, EDC, Steinbach, Portage, Winkler, Stevenson Winnipeg, LTC, Southport, and the McDermot ACE Space.

–Scheduled Maintenance Window–

Start: Friday, June 26th, 1700hrs
Complete: Friday, June 26th, 1830hrs

–User Experience–
During the maintenance window there may be an outage of up to 90 minutes to the College internet connection, resulting in no access to RRC hosted applications and services from off-site locations, and no access to internet hosted applications or services from on-Campus locations. The main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected. These services include but are not limited to: Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

Staff and Faculty Email moving to the Cloud in June

June 4, 2020

IT Solutions will be completing a major project to migrate RRC Staff mailboxes to Microsoft Cloud Exchange Online service during the month of June, IT.  This cloud-based messaging solution delivers the same reliable service as the current College Email Servers, while providing larger mailboxes, Outlook and Outlook on the Web (also known as Outlook Web Access) enhancements, and enhanced integration into many Office 365 products including Microsoft Teams.

Beginning the week of June 8, IT Solutions will begin migrating faculty and staff email accounts to Microsoft’s Exchange Online with groups of Faculty/Staff mailboxes in the evenings.   Due to the size and quantity of mailboxes, this process may take a few weeks to complete.  ITS will move whole departments at a time and will be focusing on the Academic departments first.  A notice of completion of the project once all mailboxes have been migrated will be sent out via Staff News.

Staff will receive an email with a mailbox migration notice a few days before IT Solutions migrates their mailbox. The email will include information about when your migration will occur, any steps you need to take, and how you can receive help if you have any issues.

IT Solutions will move all mailboxes in the evenings to avoid peak times of mail being sent or received.  There will be no interruption to your email before your mailbox migration, but you may need to modify your mobile device settings afterwards. (ITS will provide instructions in the mailbox migration notice email.) Please rest assured that you will not lose any emails (sent or received) during the migration process.

Exchange Online lets you accomplish more and work more effectively with consistent, rich Outlook experiences, no matter what device you’re on. Some of its features include the following:

  • Retain your important messages with a 50GB mailbox size.
  • Receive, edit, and share documents without ever leaving Outlook.
  • Enjoy full functionality between Outlook and Microsoft Teams, including enhanced Teams calendar features and messaging integration.
  • The ability to change your profile picture across all Office 365 products.
  • Faculty and Student email will now be housed in the same service allowing for greater abilities to teach and collaborate

This next generation of Microsoft email offers a smarter way to manage your emails and collaborate with RRC staff, faculty and students.

If you have any questions or feedback regarding this project, please feel free to email me or send questions to the ITS Service Desk webpage.

IT Solutions Campus Connectivity and Internet Maintenance June 24th

June 1, 2020

IT Solutions would like to make the College community aware of a provider scheduled maintenance window affecting the College internet and inter-campus connections that will cause an interruption in the College’s main internet service and inter-campus connectivity.  Campuses affected will include: NDC, EDC, Steinbach, Portage, Winkler, Stevenson Winnipeg, LTC, Southport, and the McDermot ACE Space.

–Scheduled Maintenance Window–

Start: Wednesday, June 24th, 0000hrs
Complete: Wednesday, June 24th, 0600hrs

–User Experience–
During the maintenance window there will be an outage of up to 45 minutes to the College internet connection, resulting in no access to RRC hosted applications and services from off-site locations, and no access to internet hosted applications or services from on-Campus locations.  College Campuses will not have access to NDC resources during this period as well.  The main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected. These services include but are not limited to: Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

IT Solutions Internet Maintenance June 18th – RESCHEDULED TO JULY 17TH

May 29, 2020

IT Solutions would like to make the College community aware of a provider scheduled maintenance window affecting the College internet connection that will cause an interruption in the College’s main internet service.  Campuses affected will include: NDC, EDC, Steinbach, Portage, Winkler, Stevenson Winnipeg, LTC, Southport, and the McDermot ACE Space.

–Scheduled Maintenance Window–

Start: Thursday, June 18th Friday, July 17th, 0000hrs
Complete: Thursday, June 18th Friday, July 17th, 0600hrs

–User Experience–
During the maintenance window there will be an outage of up to 60 minutes to the College internet connection, resulting in no access to RRC hosted applications and services from off-site locations, and no access to internet hosted applications or services from on-Campus locations. The main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected. These services include but are not limited to: Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

IT Solutions Server Maintenance

May 5, 2020

IT Solutions is planning a server maintenance window to support ongoing server operations, upgrades, and enhancements.

 

–Scheduled Maintenance Window—
Start: Saturday, May 9th 2100hrs
Completion: Saturday, May 9th, 2330hrs

 

–User Experience—
During the maintenance window, there may be intermittent interruptions to some services.

 

If you have any questions or concerns regarding this maintenance window, please submit a Caselog.

IT Solutions Server Maintenance

April 6, 2020

IT Solutions is planning a server maintenance window to support ongoing services, upgrades, and enhancements. Some of the systems affected by the maintenance include:

– Mediasite
– File shares located on Campus
– SharePoint Team Sites
– PaperCut and printing

 

–Scheduled Maintenance Window—

Start: Saturday, April 11th 2100hrs
Completion: Sunday, April 12th, 1:00hrs

 

–User Experience—

During the maintenance window, there may be brief interruptions to the services listed above.

 

If you have any questions or concerns regarding this maintenance window, please submit a Caselog.

COVID-19 (Coronavirus) Phishing Emails and Text Messages

March 19, 2020

A number of new phishing and online scams have surfaced seeking to take advantage of the public’s concern surrounding COVID-19. Scammers often seek to benefit from health scares and this pandemic has spawned dozens of such campaigns, scaring recipients into clicking on harmful links or attachments in emails, text messages and social media posts.

 

Examples of COVID-19 Scams

  • Fabricated notices from health organizations (e.g., Government Agencies, CDC, WHO or local health departments).
  • Information about protecting yourself, your family or your community that contains malicious links or attachments.
  • Charitable appeals, claiming to help victims of the virus, which are not legitimate.
  • Misleading ads or spam about masks or other protective gear, or other helpful hints to combat the virus.
  • Notices from financial institutions indicating online credential updates are required due to branch closures.

Tips to avoid getting tricked

  • Always verify the sender by checking their email address.
  • Beware of online requests for personal information. A coronavirus-themed email that seeks personal information like your Social Insurance Number or login information is a phishing scam. Legitimate government agencies will not ask for that information. Never respond to any email requesting your personal data.
  • Check the link. You can inspect a link by hovering your mouse over the URL to see where it leads. Sometimes, it’s obvious the web address is not legitimate. However, keep in mind phishers can create links that closely resemble legitimate addresses. Delete the email.
  • Watch for spelling and grammatical mistakes. Read the email slowly. If you see spelling, punctuation, and grammatical errors, it’s likely a sign you’ve received a phishing email, delete it.
  • Look for generic greetings. Phishing emails are unlikely to use your name. Greetings like “Dear sir or madam” signal an email is not legitimate.
  • Avoid emails that insist you act now. Phishing emails often try to create a sense of urgency or demand immediate action. The goal is to get you to click on a link and provide personal information — right now. Instead, delete the email.

 

Be vigilant for Coronavirus-COVID-19 phishing emails and text messages during the coming weeks. If you suspect a message may be a phishing scam, please report it by forwarding the email message as an attachment to phishbowl@rrc.ca

Have a cyber security related question?
Send it to CyberAware@rrc.ca

IT Solutions Network Maintenance – VPN Upgrades

March 19, 2020

IT Solutions will be performing an upgrade to our VPN services to increase capacity to meet the College’s needs.

–Scheduled Maintenance Window–

Start: Friday, March 20th, 1700hrs
Complete: Friday, March 20th, 2100hrs

–User Experience–
VPN services will be unavailable or intermittent for up to 2 hours during the maintenance period. No other College services will be affected.

If you have any questions or concerns regaridng this maintenance window please submit a Caselog.