Information Technology Solutions

Information Technology Solutions

News and Alerts

IT Solutions Holiday Closure

December 22, 2023

Red River College Polytechnic will be on a holiday break between December 22, 2023, at 4 p.m. until January 2, 2024, at 8 a.m.

Technical support services are limited during the holiday break. Support will be available on an emergency basis for the following systems: RRC Polytech website, Microsoft 365 Tools, Email, HUB, LEARN, Self-Service, Internet, Card Access, and Colleague.

To report a problem please create a Service Ticket, normal support will resume at 8:00 am on January 2, 2024.

IT Solutions Network Maintenance

December 13, 2023

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements. 

–Scheduled Maintenance Window– 

Start:  Sunday December 17 09:00 

Complete:  Sunday December 17 11:30 

–User Experience– 

During the maintenance window wireless and wired connectivity will be unavailable for PGI. 

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

IT Solutions Network Maintenance

December 6, 2023

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements. 

–Scheduled Maintenance Window– 

Start:  Sunday December 10, 2023 07:00 

Complete:  Sunday December 10, 2023 09:00 

–User Experience– 

During the maintenance window VPN services will be offline and will be available once again after completion time. 

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here. 

IT Solutions Network Maintenance – October 13, 2023

October 11, 2023

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start:  Friday October 13 2023 22:00

Complete:  Friday October 13 2023 23:00

–User Experience–

During the maintenance window there may be interruptions in wireless internet service at the EDC campus, including the PGI residence.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

Colleague Finance Year-End this Weekend

August 31, 2023

Due to system maintenance, the College’s online application, registration, and payment systems will be unavailable from 6:00am on Saturday, September 2, 2023, until approximately 6:00pm on Sunday, September 3, 2023. All other systems, such as Case Log, LEARN, etc., will be available and unaffected during the service period.

IT Solutions Internet Maintenance August 6th

August 2, 2023

IT Solutions would like to make the College community aware of a provider scheduled maintenance window affecting the College internet connection.

–Scheduled Maintenance Window–
Start: Sunday, August 06th, 0000hrs (12:00am)
Complete: Sunday, August 06th, 0200hrs (02:00am)

–User Experience–
During the maintenance window there will be interruption to the College internet connection, resulting in no access to RRC hosted applications and services from off-site locations, and no access to internet hosted applications or services from on-Campus locations.  Examples of services affected include but are not limited to: access to VPN from off-site, access to HUB from off-site, access to virtual desktops from off-site, and internet from on-campus.

The main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected. These services include but are not limited to: Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

Network Interruption NDC E Building

July 6, 2023

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start:  July 10th, 2023 @ 1700 hrs
Complete:  July 10th, 2023 @ 1800 hrs

–User Experience–
During this maintenance window there will be intermittent outages to wired network connectivity in E Building of the Notre Dame campus.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

IT Solutions Network Maintenance

July 5, 2023

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements. 

–Scheduled Maintenance Window– 

Start:  Sunday, July 9, 2023 21:00 

Complete:  Sunday, July 9, 2023 23:00 

–User Experience– 

During the maintenance window wireless internet service at the EDC campus will be offline. PGI wireless internet is not affected by the maintenance window. 

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here. 

Future Student Account Website Unavailable from June 30 to July 5, 2023

June 19, 2023

Starting from June 30, 2023, at 4pm (CST), and continuing through to July 5, 2023, at 9am (CST), our Future Student Account website (apply.rrc.ca) will be temporarily unavailable. During this period, you will be unable to submit applications for College programs, upload your documents or register for any future student events through the website.

Preparing to deal with the downtime

While our Future Student Account website is temporarily unavailable, we recommend taking the following steps to ensure a smooth transition:

  • Submitting Applications: If you are planning to apply for a College program during the affected period, we advise completing and submitting your application or uploading your documents before July 1, 2023. This will ensure that your application is processed without any delays caused by the downtime.
  • Future Student Events and Assessments: If you are interested in attending any future student events or registering for an assessment, we encourage you to check our events webpage  or assessments webpage beforehand to see if registration is still open.
  • Stay Updated: We will provide updates regarding the website’s downtime and its restoration through our official communication channels. Please stay connected with us via our social media accounts and check our website regularly for any announcements or important information.

At RRC Polytech, we strive to provide the best possible experience for our future students, and we sincerely apologize for any inconvenience caused by the temporary downtime of our Future Student Account website. We appreciate your understanding and patience during this period.

If you have any questions or concerns, please contact our Student Service Centre.

VPN Upgrades

May 1, 2023

IT Solutions recently completed upgrades to our VPN.  Staff will be upgraded to the new client when they next connect to VPN.  The new client is very similar in function to the previous client, with the following changes:

  1. When connecting to VPN, a tab in your default browser will open to complete the MFA process.  This was previously handled within the VPN client’s internal browser.  This tab can be closed once authentication is complete.
  2. A tab in your default browser may also be opened on disconnect.  This can be closed when disconnect is completed.
  3. The VPN client has been renamed to the “Cisco Secure Client”.  It was previously called the “Cisco AnyConnect Secure Mobility Client”.  If searching for the app on your computer, search for “Secure”.

RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.

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