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IT Solutions Network Maintenance

July 18, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: EDC Sunday July 21 21:00

Complete: EDC Sunday July 21 23:00

–User Experience–
During the maintenance window wireless network services will be unavailable for the above areas.
Downtime may be less than the above times.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance – RESCHEDULED

July 3, 2019

PLEASE NOTE THIS WORK HAS BEEN RESCHEDULED.  UPDATE DATES AND TIMES ARE LISTED BELOW.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: Sunday, July 14th 08:00
Complete: Sunday, July 14th 13:00

–User Experience–
IT Solutions is planning network upgrades at the Exchange District Campus. These upgrades will result in a network outage during the maintenance window listed above.

During the maintenance window, all network services will be unavailable for The Roblin Centre and PGI.

Plans for this maintenance window are subject to change. If you have any questions or concerns regarding this maintenance window please submit a Caselog using this link.

IT Solutions Network Maintenance

June 3, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: Friday, June 7th 20:00
Complete: Friday, June 7th 22:00

–User Experience-
IT Solutions is planning an upgrade to network devices at PGI.

During the maintenance window wireless network services will be unavailable for the above areas.

Downtime may be less than the above times.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance

May 1, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start: Sunday, May 5th 09:00
Complete: Sunday, May 5th 13:00

–User Experience–
ITS will be doing an upgrade of network devices at The Roblin Campus.

During the maintenance window, wired network services will be unavailable for some areas on the first, second, and third floors of the Princess building. Wireless network services will be unavailable throughout the Princess building.

Downtimes will be intermittent and may be less than the above times.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit a Caselog.

IT Solutions Network Maintenance

February 26, 2019

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start:  Friday March 1st 22:00
Complete:  Friday March 1st 24:00

–User Experience–
During the maintenance window wireless network services will be unavailable for all areas of the college.

Downtime may be less than the above times.  

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit a Caselog at https://hub.rrc.ca/CaseLog/NewCase.aspx?Area=ITS&Category=58

IT Solutions Network Maintenance

December 17, 2018

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

—Scheduled Maintenance Window—

Start: NDC & EDC, Thursday, December 20th, 2018, 21:00

Complete: NDC & EDC, Thursday, December 20th, 2018, 22:00

—User Experience—

During the maintenance window wireless network services will be unavailable for the above areas.

Downtime may be less than the above times. If you have any questions or concerns regarding this maintenance window please submit a Case Log at https://hub.rrc.ca/CaseLog/NewCase.aspx?Area=ITS&Category=58

Wireless Connectivity Issues and Workaround – UPDATE

November 21, 2018

16:32 Nov. 23, 2018 – WIFI CONNECTIVITY UPDATE – RESOLVED

RRCWireless authentication services have been fully restored and staff and students can return to utilizing the resource to connect to our wireless network.

When reconnecting to the RRCWireless wifi network you may be prompted to accept the new security certificate. This is expected and required to proceed with connecting to the network.

The RRCWIFI-backup wifi network will be turned off over the weekend.

We thank you for your patience while we worked to resolve this issue.

 

09:25 Nov. 22, 2018 – WIFI ISSUES ONGOING

The wireless authentication issues that prevented staff and students from connecting to RRCWireless yesterday morning have returned.

We are continuing to work to resolve the RRCWireless authentication issues. While we do so, we have re-activated the temporary WIFI network called RRCWIFI-backup in order to ensure that all staff and students can continue to access our wireless network.

We apologize for the inconvenience and thank you for your patience.

 

12:50 Nov. 21, 2018 – UPDATE – RESOLVED

RRCWireless authentication services have been restored and staff and students can return to utilizing the resource to connect to our wireless network.
We will leave the RRCWIFI-backup network active for the remainder of the day, and will be tearing it down tonight after hours.

If you are still experiencing any issues with wireless connectivity please submit a Caselog using the following link:
https://hub.rrc.ca/CaseLog/NewCase.aspx?Area=ITS&Category=58

We thank you for your patience while we worked to resolve this situation.

 

09:16 Nov. 21, 2018

Last night, RRC experienced an equipment failure affecting the authentication protocol for staff and students to connect to the RRCWireless network. As a result, staff and students will not be able to use their login credentials to access this network.

While ITS continues to work on resolving the authentication issues they have implemented a new temporary wifi network called RRCWIFI-backup in order to ensure that all staff and students can continue to access our wireless network. All users will be able to connect to this new network and no authentication will be required to connect.

Apologies for the inconvenience. Updates will be provided once we have successfully resolved the issue.

IT Solutions Network Maintenance

November 6, 2018

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start:  EDC (Roblin) Saturday November 10 22:00, PGI Sunday November 11 00:00, VIA Sunday November 11 01:00    

Complete:  EDC (Roblin) Sunday November 11 00:00, PGI Sunday November 11 02:00, VIA Sunday November 11 03:00

–User Experience–

During the maintenance window wireless internet will be unavailable for the above areas.

Downtime may be less than the above times.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit a Caselog at https://hub.rrc.ca/CaseLog/NewCase.aspx?Area=ITS&Category=58

Office 365 Now Available to Students

March 28, 2017

On Monday, March 27 2017, Red River College IT Solutions began process of providing all currently registered students with access to Microsoft Office 365. Registered students should now be able to use the online version of Word, Excel, PowerPoint and OneDrive. In addition to the online versions of these applications, students now have access to download and install the Microsoft Office 2016 suite on up to 5 devices. Further documentation and frequently asked questions related to Office 365 are available on this site under Help Resources.