Information Technology Solutions

Welcome!

The IT Solutions webpage is your home to several valuable IT resources.

The Help Resources page provides self‑help tools, suggestions, and advice for improving productivity.

The College’s ITS Service Desk website is a Service Desk ticket system to request support for your technical concerns.

To help reduce unnecessary downtime, you can:

1. Review the latest News and Alerts for information about technical issues, outages, and scheduled maintenance.
2. Review the ITS System Status on the ITS Service Desk for the current or planned outages impacting key RRC Polytech IT systems.
3. Link directly to the Claim your account / Forgot your password page if you have forgotten your password or are claiming your account for the first time.

Who we are

Our mission

As the primary stewards of information technology, Information Technology Solutions positively contributes to meeting the goals of the College community in the following ways:

• Working collaboratively with the College community to deliver quality service and leading‑edge technology solutions that meet current needs and address future requirements.
• Providing for the effective and informed use of technology and thoughtful exploration of new technologies.
• Striving to exceed expectations through our professionalism, courtesy, consistency, and commitment to excellence.

The ITS department comprises five areas reporting to the Director. Each manager works with the department’s team members to ensure optimum service for the College community.

Departments

Client Services

Client Services comprise the following three major areas: (1) workstation management, (2) telecommunications, and (3) technical documentation and training.

Workstation Management: Governs the procurement, preparation, maintenance, and support of over 3,000 computers and hundreds of software packages for academic labs, instructional staff, and administrative support. This area assists with selecting computer hardware and software and acts as a liaison between the College and its technology partners.

Telecommunications: Serves as the first point of contact for all telecommunication-related services such as VoIP, voicemail, smartphones, and cell phones. Activities include procurement, installation, support, and billing for telecommunication services. This area also maintains the online College phone directory.

Technical Documentation and Training: Provides up‑to‑date support documentation on various topics through the ITS Help Resources and SharePoint teamsite. This area also is responsible for delivering in‑person training on specific technical topics to College faculty and staff. Its goal is to improve the College community’s experience with RRC Polytech technology by providing resources and education.

Enterprise Applications

The Enterprise Applications group provides expertise and support for various custom business applications and select third‑party business applications across the College. The group members provide consulting, analysis, design, development, integration, upgrading, implementation, reporting, and application management services.

HUB is an example of a custom‑developed application that provides a centralized location for RRC Polytech staff and students to connect to the College’s business applications and resources. In contrast, Colleague is an example of a supported third‑party application that is the primary Enterprise Resource Planning application for the College’s business functions.

The Enterprise Applications group also builds, installs, upgrades, and maintains databases. While adhering to corporate data standards, team members enable database‑to‑database communication, data transfers, backups, and software deployment.

In addition, Enterprise Applications designs and develops operational reports based on user‑defined requirements. The group can also perform process‑mapping analysis to develop and transform manual business processes into repeatable automated ones.

Information Protection and Compliance

Information security involves safeguarding Red River College Polytechnic’s most valuable asset: the information we use as part of our daily administrative and academic activities.

The Information Protection and Compliance area is responsible for planning and managing College‑wide activities promoting secure information technology systems, services, and programs while supporting leading‑edge technologies and new initiatives. This group serves as an advisor and liaison to campus IT providers and College officials regarding IT‑related matters. It also promotes network security awareness and assists departments with designing and implementing information technologies.

Information Protection and Compliance is also responsible for campus education and awareness for security administrators. All users are responsible for maintaining the security of the data and computer equipment on the College network.

Infrastructure Systems

Infrastructure Systems safeguards and maintains file, data, and application servers to support the academic and administrative computer needs of the College, which includes the following:

• Academic support services include server and account administration for student server resource access, student email servers, lab servers, and Academic Learning Management servers.
• Administrative support services include server administration and account management for faculty and staff server resource access, staff email servers, and corporate application servers.
• Operations support services include acquiring and assembling servers, loading appropriate operating systems, and managing the security patches necessary to ensure optimum performance of the operating systems.

Networks and Communications

The Networks and Communications area is responsible for the design, implementation, maintenance, and administration of the College’s LAN and WAN networks to support the academic and administrative needs of the College. This includes internet services; inter‑campus connectivity; firewalls; VPN; wireless networking; VoIP telecommunications; voicemail; collaboration technologies; and local network services, which include switching and routing.