The following resources provide a brief snapshot of the information available on the ITS Help Resources website. They are intended to provide you with helpful tools, suggestions, and advice to get you started at Red River College. If you require the assistance of the ITS department, Case Log is the method for submitting your support request.
You can scroll through all of these introductory topics, or click the following links to navigate directly to the area you need help with:
- Staff password help resources
- Connect a printer in Windows
- Staff Email FAQ
- Connect to RRC wireless
- Instructor classroom support
- Caring for College‑issued laptops
- Software Center
- Staff PaperCut print accounts
- Office 365 FAQ
- Set up OneDrive in Windows
- SharePoint FAQ
- Case Log
- Information technology policies
- Help Resources
Staff password help resources
For helpful password information and troubleshooting tips, refer to the Staff password help resources webpage.
For additional password help and support, you can also refer to the Passwords topic on the ITS Help Resources webpage, or navigate directly to the following pages:
- To change your password, refer to the Change Password page.
- If you have forgotten your Password or User Name, refer to the Retrieve or claim your account webpage.
- For more information about Red River College’s password policies, refer to the Password Policy webpage.
HUB is home to all your College resources and all of RRC’s online apps. It provides a centralized location for all your College needs. All RRC staff members have access to HUB, but your access to HUB resources is based on your unique job requirements.
For detailed information on using and customizing HUB, you can refer to the HUB topic on the ITS Help Resources webpage and explore the following pages:
Connect a printer in Windows
The Staff Printing topic on the ITS Help Resources webpage contains information about installing network printers on your Windows computer, as well as valuable information about Xerox printers and your PaperCut account.
For detailed information about installing a network printer and setting your printer defaults, refer to the following webpages:
Staff Email FAQ
In addition to providing answers to general Staff Email FAQ, the Staff Email topic on the ITS Help Resources webpage provides detailed instructions for getting the most of Outlook. Visit this resource to learn about topics including, but not limited to, the following:
Connect to RRC wireless
The Connect to Red River College wireless webpage is your one‑stop source for all your RRC wireless questions. Whether you need general information about wireless locations, connecting to the network, configuring your device, or forgetting the network after you change your password, this webpage has the answers.
This webpage includes highly detailed device‑specific instructions for connecting, configuring, and forgetting the network on Windows, Mac, and Android platforms. You also can explore this page for troubleshooting tips, FAQ, and network support locations.
You can revisit this page at any time in the Wireless Network topic on the ITS Help Resources webpage.
Instructor classroom support
If you are having difficulty connecting a classroom projector with a College-issued computer, we have created a troubleshooting guide for common issues you may be experiencing, located on the ITS web page called Instructor classroom support.
If you are unable to resolve your issue using this guide, please submit your projector related issues for the Library at Audio Visual Services. Click on “Report Classroom AV Problem” located on the right-hand side of the Library’s Audio Visual page.
If the issue is computer related for ITS, click on Case Log for technical support.
Caring for College‑issued laptops
Faculty and staff members are responsible for the safekeeping of the IT equipment assigned to them. Once IT Solutions allocates IT assets to individuals, it is their responsibility to ensure its proper use in accordance with policies IT1 – Acceptable Use of Information Technology Resources and IT2 – Security of Information Technology Resources.
All College‑issued laptops come with a manufacturer’s warranty. If your laptop is malfunctioning, submit a Case Log so IT Solutions can have it serviced before the warranty period expires. If you accidentally damage your laptop by dropping it, spilling liquid on it, etc., IT Solutions will coordinate non‑warranty repairs and your department will be responsible for the repair costs.
For a detailed list of guidelines that can help you care for your laptop, refer to the Caring for College‑issued laptops webpage.
Software Center is a repository of computer applications and system updates available to all RRC staff. It provides a simple mechanism for installing, removing, and updating software in an easy to use interface.
Software Center not only maximizes IT Solutions ability to provide installations and updates to thousands of College computers, but it also provides you with the ability to choose which software to download and when to install updates.
For detailed information about opening Software Center and installing, upgrading, or uninstalling programs, refer to the Software Center page in the General Computer Information topic on the ITS Help Resources webpage.
Staff PaperCut print accounts
Red River College uses PaperCut print management software, which allows you to install, access, and use College networked printers on your personal tablet or laptop. The PaperCut software also provides convenient 24/7 access to your detailed account history and outstanding print jobs.
Office 365 FAQ
Each employee is provided with access to Office 365—Microsoft’s cloud‑based applications and services. Your Office 365 access includes the following:
- The latest and most up‑to‑date versions of Word, Excel, PowerPoint, Outlook, and OneNote.
- The ability to work on any device, such as PCs, Macs, tablets, and phones.
- Access to 1 TB of cloud‑based storage using OneDrive.
For more detailed information, visit the Office 365 topic on the ITS Help Resources webpage.
Set up OneDrive in Windows
Your College‑issued Office 365 access includes 1 TB of cloud‑based OneDrive storage. You can set up OneDrive on any computer using your College log on credentials and access your files anywhere there is an Internet connection. To set up your OneDrive folder, refer to the Set up OneDrive Help Resources page for directions.
You can also refer to the Office 365 topic on the ITS Help Resources webpage for information about sharing and copying files in OneDrive, using OneDrive on a nonprimary computer, and obtaining help and training with Office 365 products.
SharePoint is a collaboration tool from Microsoft that allows project teams or departments to share and work on documentation and store files that should not be publicly accessible.
Visit the SharePoint FAQ page for information about creating a SharePoint – Team Site, or explore the Team Sites (SharePoint) topic on the ITS Help Resources webpage for a detailed list of topics to help you navigate the SharePoint environment.
WebAdvisor is the College’s online service that provides you with 24‑hour access to your personal and College‑related information. Some of the tools you can access using WebAdvisor include, but are not limited to, the following:
- View and update your personal contact information.
- Review and print your pay advices.
- View class rosters and schedules.
- Consent to receive your T4 tax receipts electronically.
- And much more!
If you require technical support or help with technology resources, Case Log is the College’s support‑ticket system for submitting requests.
Information technology policies
All Red River College staff members must read, and abide by, the intent and content of the following information technology policies:
- IT1 – Acceptable Use of Information Technology Resources
- IT2 – Security of Information Technology Resources
The ITS Help Resources webpage has more than 160 self‑help topics designed to help you find solutions to common IT issues. Some of the IT support topics you can explore include the following, and ITS adds new webpages all the time:
- Office 365, Windows, & Microsoft application help & training
- Staff Email & Staff Printing
- Team Sites (SharePoint) & HUB
- Wireless & VPN networks
- Password, policy, and security information
- And much more!