Password policy

The College maintains a policy of periodic password expiration in order to adhere to regulatory, audit, and security requirements. It is important to have strong password requirements and policies in place to protect access to College information and ensure that the integrity of password security is maintained over time.

Password requirements

All passwords must adhere to the following requirements:

  1. Passwords expire after 180 days.
  2. Passwords must contain a minimum of 8 characters.
  3. Passwords cannot contain all, or part, of your account name.
  4. Passwords must contain characters from 3 of the 4 following categories:
    • Upper case letters (A–Z)
    • Lower case letters (a–z)
    • Numeric digits (0–9)
    • Non‑alphanumeric symbols (e.g., / & $ # %)

How do I change my password?

To change your password at any time, or after you receive notification of an expiring password, navigate to the Change your password page.

If you require additional instructions, please refer to the Student password help resources or Staff password help resources webpages.

NOTE: If you have explored the password self‑help resources above and are still having difficulty changing your password, please see the ITS Service Desk webpage to submit a support request.

College-issued laptop password change

To update your cached credentials in Windows, please see the following:

If you are changing your password at an off-site location

  1. Connect to VPN.
  2. Change your password.
  3. To lock your screen, click the Windows key, and then ‘L‘.
  4. On the log on screen, enter your new password.

If you are changing your password on campus, on the College Wi-Fi network

  1. Plug into the College network.
  2. Change your password.
  3. Log off your computer.
  4. Log on your computer with the your new password

Forgotten user name or password

If you have forgotten your user name or password, refer to the Claim your account / Forgot your password page to retrieve your information.


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