Student password help resources

To change your password at any time, or after you receive notification of an expiring password, refer to the Change your password section.

If you have forgotten your password or are claiming your account for the first time—do NOT submit an ITS Service Desk request—refer to the Claim your account / Forgot your password section for instructions.

Change your password

  • If you are already logged on to HUB, refer to Step 1.
  • If you are on the HUB log on page, refer to Step 3.
  1. Click the User icon in the top right‑hand corner, and in the drop‑down menu, select Change password to open the Change your password window.
    HUB user profile – change password
  2. Refer to Step 5.
  3. On the HUB log on page, click the Change your password link to open the Change your password window.
    HUB log on page – Change password link
  4. On the Change your password window, enter your College user name and password, and then click Continue.
    Change password window
  5. On the Change your password window, click the Show/Hide password policy link to review the password policy requirements, record your College‑issued user name, enter your new password, confirm your new password, and then click Change my password.
    change password policy & user name window

NOTE: If you are changing your password for the first time in HUB, the Set your security questions window will open, click the More information link for tips on choosing effective questions, enter questions and answers for all three security questions, and then click Change my password.

To revise your security questions at a later time, click the User icon in the top right‑hand corner, and in the drop‑down menu, select Profile.


security questions window
IMPORTANT: If you have recently changed your password on your computer but have not changed your Wi‑Fi and email account password on your cell phone or laptop, your devices might try to automatically log on using your old password and will be locked out. To fix this problem, update your stored password in all locations, wait 30 minutes, and then try to log on again. Please see the Unlock your College account webpage for additional information.

Claim your account / Forgot your password

  1. On the HUB log on page, click the Claim your account / Forgot your password link to open the Claim your account / Forgot your password window.
    claim account / forgot password link
  2. Enter ONE of the three available options so the College can verify your identity, enter your date of birth, and then click Continue.
    claim account / forgot password window
  3. Record your College‑issued user name, enter your new password, confirm your new password, and then click Change my password
    change password policy & user name window
    NOTE: If you are confident that you have entered the correct information in Step 2 and are unable to complete the process, you can contact the following College resources for further assistance (please provide as much detailed information about yourself and your account as possible):

    • Use the Student Service Centres as your first point of contact for help resolving your password and account information issues.
    • If you have contacted the Student Service Centres and still cannot access your account, contact IT Solutions at servicedesk@rrc.ca for assistance. Please email IT Solutions only when all other methods of accessing your account have been unsuccessful.

  4. Confirm that your email on file is correct (if it is not, click the manual instructions link), and then click Continue.
    send reset code window
  5. Locate your temporary reset code from the email address identified in Step 4, enter the code into the Reset Code field, click Continue, and when the Change your password window opens, you can reset your password as described in Step 5 of the Change your password section.
    IMPORTANT: Your temporary reset code is valid for only one hour. If you do not use your reset code before it expires, refer to Step 1 to receive a new code.

provide reset code field

NOTE: If you have recently applied to Red River College using the Apply Online application, the email associated with your Apply Online account is the same email you used when you initially created your account. If you have previously applied for, and been admitted into, a College program, do not attempt to log on to the Apply Online system using your student log on credentials. If you cannot access your account, please see the Student Service Centres for assistance.

Creating a strong password

To create a secure password that adheres to Red River College’s password policy, please see the Create a strong password and Password policy webpages for information.

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