Information Technology Solutions

MFA Setup Instructions

RRC Polytech uses multi-factor authentication (MFA) to provide an extra layer of security for your College account. With multi-factor authentication, in addition to your College user name and password, a time-limited verification code is required when
you log on to Microsoft 365 services, Outlook desktop and mobile clients, Microsoft Teams, and HUB. If a hacker were to steal your password, it would be difficult for them to access your account without a verification code.

Once you log on using multi-factor authentication, you will not receive another prompt for a verification code unless you completely sign out or change your password.

NOTE: If you are a new student, you must claim your account first, before proceeding with the setup of multi-factor authentication (MFA) on your device.

Click Claim your account / Forgot your password located on the Student password help resources web page. Once complete, you can then proceed with the MFA setup instructions below.

If you have already claimed your account, you may proceed with either the Microsoft Authenticator MFA setup instructions or the Hyper Fido2 USB security instructions in the note below.

Students who do not have access to a smart phone

NOTE: If you are a student and you do not have access to a smart phone, you may purchase a Hyper Fido2 USB security key at the Campus Store. Once purchased, please follow this instructional video called Hyper Fido2 USB security key set up instructions to set up your multi-factor authentication.

Setup multi-factor authentication using Microsoft Authenticator

These Microsoft Authenticator instructions are for both staff and students.

IMPORTANT: You will need both a computer and a mobile device to complete the process steps below.

  1. Download the Microsoft Authenticator app on your mobile phone from iOS App Store or Google Play Store.
  2. On a computer, click this RRC Polytech multi-factor authentication link, enter your College email address, following the examples below, and then click Next.
    Staff Student
    enter staff college email address and click next enter your student college email address and click next

    NOTE: You will not be prompted to sign in if you already logged on prior to using these instructions. Proceed to Step 4.
  3. On the RRC Polytech active directory sign in window, enter your College password, following the examples below, (your College email address should have automatically populated in the user name field), and then click Sign in.
    Staff Student
    staff college email address type password click sign in student college email address and type password click sign in

    NOTE: If prompted to Stay signed in, click No to help reduce risk and improve the security of your account.
  4. On the More information required window, following the examples below, (your College email address should have automatically populated in the user name field), and then click Next.
    Staff Student
    staff more information required click next student more information required click next
  5. Click Next.
    click next
  6. Click Next again.
    click next again
  7. Open the Microsoft Authenticator app that you had downloaded onto your device in Step 1, and then follow the instructions below for your specific iOS or Android device.

For your iOS device:

  1. On your Microsoft authenticator app on your phone, click the + at the top right-hand side of the screen.
  2. Select Work or school account.
  3. Point your phone camera at the QR code on the Add account window that opened on your computer, to scan the image.
    scan qr code
  4. Click Next on your computer, click Approve on your device.
  5. On your computer screen you will receive a time sensitive number, enter that number on the MFA app on your phone.
  6. On your computer click Next to complete the process.

Congratulations!

At this point you will have successfully configured MFA on your College account.

NOTE: If you are having difficulty configuring MFA on your account, please contact the ITS Service Desk website to submit a Service Desk ticket.

You may also call us at 204-632-2125, or email us at servicedesk@rrc.ca.

For your Android device:

  1. On the Microsoft authenticator app on your phone, click the 3 dots at the top right-hand side of screen.
  2. Select Work or school account.
  3. Point your phone camera at the QR code on the Configure mobile app window that opened on your computer, to scan the image.
    scan qr code
  4. Click Next on your computer, click Approve on your device.
  5. On your computer screen you will receive a time sensitive number, enter that number on the MFA app on your phone.
    enter time sensitive number in mfa app
  6. On your computer click Next to complete the process.
    click next to complete

Congratulations!

At this point you will have successfully configured MFA on your College account.

NOTE: If you are having difficulty configuring MFA on your account, please contact the ITS Service Desk website to submit a Service Desk ticket.

You may also call us at 204-632-2125, or email us at servicedesk@rrc.ca.

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RRC Polytech > Information Technology Solutions > Help Resources > Cyber Security > MFA Setup Instructions

RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.

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