Information Technology Solutions

MFA Setup Instructions

NOTE: If you are a new student, you must claim your account first, before proceeding with the setup of multi-factor authentication (MFA) on your device.

Click Claim your account / Forgot your password located on the Student password help resources web page. Once complete, you can then proceed with the MFA setup instructions below.

If you have already claimed your account, you may proceed with the MFA setup instructions below.

To provide an extra layer of security for your College account, RRC Polytech uses multi-factor authentication (MFA). With multi-factor authentication, in addition to your College user name and password, a time-limited verification code is required when
you log on to Microsoft 365 services, Outlook desktop and mobile clients, Microsoft Teams, and HUB. If a hacker were to steal your password, it would be difficult for them to access your account without a verification code.

Once you log on using multi-factor authentication, you will not receive another prompt for a verification code unless you completely sign out or change your password.


Setup multi-factor authentication

IMPORTANT: You will need both a computer and a mobile device to complete the process steps below.

  1. Download the Microsoft Authenticator app on your mobile phone from iOS App Store or Google Play Store.
  2. On a computer, click this RRC Polytech multi-factor authentication link, enter your College email address, following the examples below, and then click Next.
    Staff Student
    enter staff college email address and click next enter your student college email address and click next

    NOTE: You will not be prompted to sign in if you already logged on prior to using these instructions. Proceed to Step 4.
  3. On the RRC Polytech active directory sign in window, enter your College password, following the examples below, (your College email address should have automatically populated in the user name field), and then click Sign in.
    Staff Student
    staff college email address type password click sign in student college email address and type password click sign in

    NOTE: If prompted to Stay signed in, click No to help reduce risk and improve the security of your account.
  4. On the More information required window, following the examples below, (your College email address should have automatically populated in the user name field), and then click Next.
    Staff Student
    staff more information required click next student more information required click next
  5. Click Next.
    click next
  6. Click Next again.
    click next again
  7. Open the Microsoft Authenticator app that you downloaded onto your device in Step 1, and then follow the instructions below for your specific iOS or Android device.

For your iOS device:

  1. On your Microsoft authenticator app on your phone, click the + at the top right-hand side of the screen.
  2. Select Work or school account.
  3. Point your phone camera at the QR code on the Add account window that opened on your computer, to scan the image.
    scan qr code
  4. Click Next on your computer, click Approve on your device, and then proceed to step 8.

For your Android device:

  1. On the Microsoft authenticator app on your phone, click the 3 dots at the top right-hand side of screen.
  2. Select Work or school account.
  3. Point your phone camera at the QR code on the Configure mobile app window that opened on your computer, to scan the image.
    scan qr code
  4. Click Next on your computer, click Approve on your device, and then proceed to Step 8.
  • On your computer screen you will receive a time sensitive number, enter that number on the MFA app on your phone.
    enter time sensitive number in mfa app
  • On your computer click Next to complete the process.
    click next to complete
  • Congratulations!
    At this point you will have successfully configured MFA on your College account.


    NOTE: If you are having difficulty configuring MFA on your account, please contact the ITS Service Desk website to submit a Service Desk ticket.

    You may also call us at 204-632-2125, or email us at servicedesk@rrc.ca.


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    RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis.

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