Unlock your College account

Your College account will become locked if a computer, cell phone, or person attempts to log on with your user name and fails multiple times. If you know what caused your account to become locked and have corrected the issue, please wait 30 minutes and try to log on again.

If you have recently changed your password and are not sure why your account is locked, please verify that you have updated your password in the following commonly overlooked places:

  • Cell phone Wi‑Fi password
  • Cell phone email account password
  • Laptop Wi‑Fi password

Failing to update the password stored in these locations will result in a continuously locked account until you resolve the issue.

If your account remains locked after following these instructions, you can email servicedesk@rrc.ca and provide your name, student/employee number, and a detailed description of your issue. Be sure to include the steps you have tried to resolve the issue. Please be advised that this email address is not monitored evenings, weekends, or College holidays.

NOTE: If you are unable to connect your laptop, tablet, or cell phone to the College’s wireless network, please see the Troubleshooting tips – Connect to Red River College wireless webpage.

Troubleshooting staff password concerns

If you use a College‑issued mobile phone or tablet, you must change your password on these devices as well.

To update your cached credentials in Windows, please see the following:

If you are changing your password at an off-site location

  1. Connect to VPN.
  2. Change your password.
  3. To lock your screen, click the Windows key, and then ‘L‘.
  4. On the log on screen, enter your new password.

If you are changing your password on campus, on the College Wi-Fi network

  1. Plug into the College network.
  2. Change your password.
  3. Log off your computer.
  4. Log on your computer with the your new password

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