Information Technology Solutions

New student IT help resources

The following resources provide a brief snapshot of the information available on the ITS Help Resources website. This page is intended to provide you with helpful tools, suggestions, and advice to get you started at RRC Polytech. If you require assistance from the ITS department, open the ITS Service Desk website to submit a Service Desk ticket.

You can scroll through all of these introductory topics or click the following links to navigate directly to the area you need help with:

Student password help resources

For helpful password information and troubleshooting tips as well as instructions for claiming your RRC Polytech account for the first time, open the Student password help resources webpage.

You can navigate directly to the following helpful pages:

For additional password help and support, open the Passwords main page on the ITS Help Resources webpage.

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HUB

The HUB is home to all your RRC Polytech resources and is the first point of contact for RRC students. It provides a centralized location for all your RRC needs. All RRC students have access to HUB. Your access to HUB resources is based on your unique program requirements.

For detailed information on using and customizing HUB, open the College Website Support page on the ITS Help Resources webpage and explore the following pages:

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Student mailboxes

Student mailboxes are deleted 180 days (6 months) after the last class attended (unless you start attending another class before the time period of 180 days is over). Your Office 365 account is deleted along with the mailbox.

If you subsequently register for classes, your email account will be reactivated. If your mailbox had any contents when it was deactivated, however, they may no longer be available.

NOTE: Until you are enrolled in another class, you will have access to only HUB and Payments and Profile.

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Student Email

The Student Email page on the ITS Help Resources webpage provides detailed instructions for getting the most out of Outlook. Too learn about this topic You can navigate directly to the following helpful pages:

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Install a College printer on your device

The Student Printing page on the ITS Help Resources webpage contains information about installing College printers on your personal devices, as well as valuable information about your PaperCut account.

Open the Install a College printer on your device webpage for detailed instructions on installing College networked printers on your personal tablet or laptop.

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Connect to RRC wireless

The Connect to RRRC wireless webpage is your one‑stop source for all your RRC wireless questions. Whether you need general information about wireless locations, connecting to the network, configuring your device, or forgetting the network after you change your password, this webpage has the answers.

This webpage includes highly detailed device‑specific instructions for connecting, configuring, and forgetting the network on Windows, Chromebook, Mac, Apple, and Android platforms. You also can explore this page for troubleshooting tips, FAQ, and network support locations.

You can revisit this page at any time in the Wireless Network page on the ITS Help Resources webpage.

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Student PaperCut print accounts

RRC Polytech uses PaperCut print management software, which allows you to install, access, and use RRC networked printers on your personal tablet or laptop. The PaperCut software also provides convenient 24/7 access to your detailed account balance and transaction history.

You can log on to your PaperCut account using your College user name and password. Please open the Student Printing page on the ITS Help Resources webpage to explore the following PaperCut pages:

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Office 365

Each student is provided with access to Office 365—Microsoft’s cloud‑based applications and services. You can access the application directly when you sign into HUB, and then click the Office 365 application. You may also access it with this link Office 365.

Your Office 365 access includes the following:

  • The latest and most up‑to‑date versions of Word, Excel, PowerPoint, Outlook, and OneNote.
  • The ability to work on any device, such as PCs, Macs, tablets, and phones.
  • Access to 1 TB of cloud‑based storage using OneDrive.

For detailed information, open the Office 365 webpage on the ITS Help Resources website. It also includes information on OneDrive.

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Set up OneDrive in Windows

Your College‑issued Office 365 access includes 1 TB of cloud‑based OneDrive storage. You can set up OneDrive on any computer using your College log on credentials and access your files anywhere there is an Internet connection. To set up your OneDrive folder, refer to the Set up OneDrive Help Resources page for directions.

You can also open Office 365 on the ITS Help Resources webpage for information about sharing and copying files in OneDrive, using OneDrive on a nonprimary computer, and obtaining help and training with Office 365 products.

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Microsoft Teams

Teams is a cloud‑based chat and collaboration workspace in Microsoft Office 365. Team members have access to all the documents and conversations within a team. Conversations and chats within Teams can be formal or informal and dynamic or cooperative. Teams is updated regularly as part of the added functionality updates provided by Microsoft.

Please open the Teams main page to learn more. You can also find Teams on the ITS Help Resources webpage.

NOTE: RRC Polytech has discontinued the licensing of WebEx as of August 2025.

  • Microsoft Teams is now the institution’s sole enterprise collaboration platform.
  • An integration between Microsoft Teams and LEARN is in use as of September 2025.

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Payments and Profile

Payments and Profile is RRC’s online service that provides you with 24‑hour access to your personal and RRC‑related information. Payments and Profile is sometimes referred to as Self Serve.

Some of the tools you can access using Payments and Profile include the following:

  • View and update your personal contact information.
  • View your detailed financial account activity and make payments.
  • Consent to receive your T2202 tax receipts electronically.

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ITS Service Desk website

The ITS Service Desk website is RRC’s first point of contact with ITS for help with technical issues and to request support. There are many ways to access ITS information and support when you open the ITS Service Desk website:

  • Submit a Service Desk ticket to receive technical help from an ITS team member.
  • Subscribe to receive push notifications of ITS service outages in IT System Status.
  • Open the ITS Help Resources self‑help webpages for FAQS and specific instructions.
  • Type a specific question in the How can we help you section, where answers will be provided from the ITS knowledgebase.

Open the ITS Help Resources web page called Introduction to ITS Service Desk to learn more about the above options for support.

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Information technology policies

All RRC Polytech students must read, and abide by, the intent and content of the following information technology policies:

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Help Resources

The ITS Help Resources webpage has more than 240 self‑help topics designed to help you find solutions to common IT issues. ITS adds new webpages all of the time. Some of the IT support topics you can explore include the following:

  • Office 365
  • Student Email
  • Student Printing
  • HUB
  • Wireless Network
  • Password, policy, and security information
  • And much more!

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RRC Polytech > Information Technology Solutions > Help Resources > General Computer Information > New student IT help resources

RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.

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