Student email FAQ
You can scroll through all of the Student Email topics on this page or click the individual topics below:
- What is Student Email (powered by Office 365?)
- What features can I find in Student Email?
- How do I access Student Email?
- How do I obtain a Student Email?
- What is my Student Email address and name?
- Does my Student Email access expire?
- What if I am having trouble with my Student Email?
What is Student Email (powered by Office 365)?
Student Email (powered by Office 365) is the College’s student email system. It is the official method of electronic communication between the College and students, including full‑time program and part‑time Continuing Education students at all RRC Polytech campuses (Winnipeg and Regional Campuses). Student email communication may include such things as registration and class start date information.
Student email is now mandatory for all students as the College strives to reduce the number of hardcopy (paper) items it mails to students. Regularly check your student email account for important and time‑sensitive College correspondence.
What features can I find in Student Email?
Student Email has a number of enhancements to meet your needs, which include the following:
- Receive a 50 GB mailbox.
- Send messages with a maximum size of 25 MB, whether you are adding one, or multiple, attachments.
- View your emails and calendar items on iPad, iPhone, and Android devices.
- Stay connected wherever you are by syncing emails, calendars, and contacts so your information is up to date, regardless of the device you are using.
- Manage your calendar by sharing your available meeting times, scheduling meetings, and receiving reminders.
- Share attachments from your computer or the cloud without leaving Outlook.
- Consolidate emails from Outlook, Gmail, and Yahoo so you can get all of your messages in one place and prioritize your inbox.
- Achieve improved search results with built‑in search queries that suggest keywords as you type.
- Enjoy an improved Mac calendar interface, which improves readability and manageability in side‑by‑side or overlay mode.
How do I access Student Email?
How do I obtain a Student Email?
Full‑time students: The College will create a student email account for you once you have been admitted (or conditionally admitted) to your program. You will have access to this email account 24–48 hours after receiving your Admit or Conditional Admit email confirmation.
Part‑time students: The College will create your student email account 24–48 hours after your course registration.
What is my Student Email address and name?
Your student email address is your College‑issued user name followed by @academic.rrc.ca email domain. Your student email address will look like, email@example.com.
Does my Student Email access expire?
The College will remove your student mailbox 180 days after the completion of your last course and delete all of its contents. If you return to the College, you will receive a new student mailbox. Ensure you save any important information and attachments to a USB flash drive, because they will not be accessible after 180 days. Your previous Office 365 account is deleted, along with the mailbox.
What if I am having trouble with my Student Email?
If you require assistance with your student email account, please see the following pages or explore the Student Email topic on the ITS Help Resources webpage:
- Student email privacy FAQ
- Log on to student email
- Create a new email message
- Add a contact
- Create subfolders
- Forward email to another account
If you do not find the answer you are looking for in these self‑help resources, please see the ITS Service Desk webpage to submit a support request. Ensure you include the following information in your support request:
- Type of mailbox: Student Email
- Two contact methods: Home or cell phone number and a personal email address (in the event that your College email address is not working).