Information Technology Solutions

Information Technology Solutions

Student email FAQ

You can scroll through all of the Student Email topics on this page or click the individual topics below:

What is Student Email (powered by Office 365)?

Student Email (powered by Office 365) is the College’s student email system. It is the official method of electronic communication between the College and students, including full‑time program and part‑time Continuing Education students at all RRC Polytech campuses (Winnipeg and Regional Campuses). Student email communication may include such things as registration and class start date information.

Student email is now mandatory for all students as the College strives to reduce the number of hardcopy (paper) items it mails to students. Regularly check your student email account for important and time‑sensitive College correspondence.

What features can I find in Student Email?

Student Email has a number of enhancements to meet your needs, which include the following:

How do I access Student Email?

To access your Student Email, log on to HUB, and in the Launchpad widget, under Applications, click Student Email. For more detailed instructions, please see the Log on to student email webpage.

How do I obtain a Student Email?

Full‑time students: The College will create a student email account for you once you have been admitted (or conditionally admitted) to your program. You will have access to this email account 24–48 hours after receiving your Admit or Conditional Admit email confirmation.

Part‑time students: The College will create your student email account 24–48 hours after your course registration.

What is my Student Email address and name?

Your student email address is your College‑issued user name followed by email domain. Your student email address will look like,

Does my Student Email access expire?

The College will remove your student mailbox 180 days after the completion of your last course and delete all of its contents. If you return to the College, you will receive a new student mailbox. Ensure you save any important information and attachments to a USB flash drive, because they will not be accessible after 180 days. Your previous Office 365 account is deleted, along with the mailbox.

NOTE: If you withdraw from a full‑time program or all of your part‑time courses, the College will immediately delete your student email account.

What if I am having trouble with my Student Email?

If you require assistance with your student email account, please see the following pages or explore the Student Email topic on the ITS Help Resources webpage:

If you do not find the answer you are looking for in these self‑help resources, please see the ITS Service Desk webpage to submit a support request. Ensure you include the following information in your support request:

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