Information Technology Solutions

Information Technology Solutions

Student email FAQ

You can scroll through all of the Student Email topics on this page or click the individual topics below:

What is Student Email (powered by Microsoft 365)?

Student Email (powered by Microsoft 365) is the College’s student email system. It is the official method of electronic communication between the College and students:

  • at all RRC Polytech campuses; Winnipeg and Regional Campuses
  • whether full‑time programs or part‑time Continuing Education courses
  • whether the courses are in person or by distance education

Why do I have to use my College student email account?

Student email is mandatory for all students. It is important to routinely and regularly check your academic student email account for important and time-sensitive correspondence from the College, Student Services, or from your instructors.

Student email communications may include such things as registration and class start date information. It is the first place to look when you are expecting notification and documentation from the College.

How do I access Student Email?

  1. Sign in to HUB
  2. In the Launchpad, under Applications, click Student Email.
  3. Enter your RRC Polytech username and password.

What is my Student Email address and name?

Your student email address combines your college-assigned username with the domain @academic.rrc.ca. It will look like this: username@academic.rrc.ca.

How do I obtain a Student Email?

Full-time students: RRC Polytech will set up your student email account after registering for your courses. Details will be in your registration letter and statement.
Part-time students: Your student email account will be created within 24-48 hours after registering for your course(s).

Does my Student Email access expire?

Your student mailbox and its contents will be deleted 365 days after you finish your last course. Please remember to save any key information, emails, or files to the cloud or an external drive since you will not have access to them after the 365 days. If you return to RRC Polytech, we will provide you a new mailbox.

IMPORTANT: Your student email account will be deleted immediately if you withdraw from a full-time program or all of your part-time courses.

What features can I find in Student Email?

  • 1 TB of storage through OneDrive.
  • Send messages with attachments up to 25 MB in total size.
  • Easily access emails and calendar items on iOS and Android devices.
  • Keep information up-to-date across devices with synced emails, calendars and contacts.
  • Simplify your schedule with sharable meeting times, meeting scheduling, and reminders.
  • Attach files from your computer or the cloud directly in Outlook.
  • Keep all your messages in one place by combining emails from Outlook, Gmail and Yahoo.

What if I am having trouble with my Student Email?

If you need help with your student email account, refer to the ITS Help Resources page called Student Email or one the following pages directly:

How do I access further support?

If you cannot find the answer in the self-help web pages, please submit a Service Desk ticket through the ITS Service Desk website. In your submission, please include the following:

  • Type of mailbox: Student Email
  • Two contact methods: Home or cell phone number and a personal email address, especially if your College email address is not working.

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Red River College Polytechnic > Information Technology Solutions > Help Resources > Student Email > Student email FAQ