New student IT help resources

The following resources provide a brief snapshot of the information available on the ITS Help Resources website. This page is intended to provide you with helpful tools, suggestions, and advice to get you started at Red River College. If you require the assistance of the ITS department, Case Log is the method for submitting your support request.

You can scroll through all of these introductory topics or click the following links to navigate directly to the area you need help with:

Student password help resources

For helpful password information and troubleshooting tips as well as instructions for claiming your RRC account for the first time, please see the Student password help resources webpage.

For additional password help and support, you can also see the Passwords topic on the ITS Help Resources webpage, or navigate directly to the following pages:

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HUB

HUB is home to all your College resources and is the first point of contact for RRC students. It provides a centralized location for all your College needs. All RRC students have access to HUB, but your access to HUB resources is based on your unique program requirements.

For detailed information on using and customizing HUB, you can see the HUB topic on the ITS Help Resources webpage and explore the following pages:

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Install a College printer on your device

The Student Printing topic on the ITS Help Resources webpage contains information about installing College printers on your personal devices, as well as valuable information about your PaperCut account.

Please see the Install a College printer on your device webpage for detailed instructions on installing College networked printers on your personal tablet or laptop.

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Student Email FAQ

In addition to providing answers to general Student Email FAQ, the Student Email topic on the ITS Help Resources webpage provides detailed instructions for getting the most out of Outlook. Visit this resource to learn about topics including, but not limited to, the following:

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Connect to RRC wireless

The Connect to Red River College wireless webpage is your one‑stop source for all your RRC wireless questions. Whether you need general information about wireless locations, connecting to the network, configuring your device, or forgetting the network after you change your password, this webpage has the answers.

This webpage includes highly detailed device‑specific instructions for connecting, configuring, and forgetting the network on Windows, Mac, and Android platforms. You also can explore this page for troubleshooting tips, FAQ, and network support locations.

You can revisit this page at any time in the Wireless Network topic on the ITS Help Resources webpage.

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Student PaperCut print accounts

Red River College uses PaperCut print management software, which allows you to install, access, and use College networked printers on your personal tablet or laptop. The PaperCut software also provides convenient 24/7 access to your detailed account balance and transaction history.

You can log on to your PaperCut account using your College user name and password. Please see the Student Printing topic on the ITS Help Resources webpage to explore the following PaperCut pages:

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Office 365 FAQ

Each student is provided with access to Office 365—Microsoft’s cloud‑based applications and services. Your Office 365 access includes the following:

  • The latest and most up‑to‑date versions of Word, Excel, PowerPoint, Outlook, and OneNote.
  • The ability to work on any device, such as PCs, Macs, tablets, and phones.
  • Access to 1 TB of cloud‑based storage using OneDrive.

For detailed information, please see the Office 365 topic on the ITS Help Resources webpage.

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Set up OneDrive in Windows

Your College‑issued Office 365 access includes 1 TB of cloud‑based OneDrive storage. You can set up OneDrive on any computer using your College log on credentials and access your files anywhere there is an Internet connection. To set up your OneDrive folder, refer to the Set up OneDrive Help Resources page for directions.

You can also see the Office 365 topic on the ITS Help Resources webpage for information about sharing and copying files in OneDrive, using OneDrive on a nonprimary computer, and obtaining help and training with Office 365 products.

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WebAdvisor

WebAdvisor is the College’s online service that provides you with 24‑hour access to your personal and College‑related information. Some of the tools you can access using WebAdvisor include, but are not limited to, the following:

  • View and update your personal contact information.
  • Self‑register into courses for some full‑time programs.

You can see the Introduction to WebAdvisor page in the College Website Support topic on the ITS Help Resources webpage for additional information about this online resource.

NOTE: WebAdvisor is moving to the new Payments and Profile website, but both systems are currently operational.

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Payments and Profile

Payments and Profile is the College’s online service that provides you with 24‑hour access to your personal and College‑related information. Some of the tools you can access using Payments and Profile include, but are not limited to, the following:

  • View your detailed financial account activity and make payments.
  • Consent to receive your T2202A tax receipts electronically.

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Case Log

If you require technical support or help with technology resources, Case Log is the College’s support‑ticket system for submitting requests.

For additional information about submitting a detailed Case Log, please see the Introduction to Case Log page in the General Computer Information topic on the ITS Help Resources webpage.

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Information technology policies

All Red River College students must read, and abide by, the intent and content of the following information technology policies:

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Help Resources

The ITS Help Resources webpage has more than 180 self‑help topics designed to help you find solutions to common IT issues. Some of the IT support topics you can explore include the following, and ITS adds new webpages all the time:

  • Office 365, Windows, & Microsoft application help & training
  • Student Email & Student Printing
  • HUB & Wireless Network
  • Password, policy, and security information
  • And much more!

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