New student IT help resources

The following resources provide a brief snapshot of the information available on the ITS Help Resources website. This page is intended to provide you with helpful tools, suggestions, and advice to get you started at Red River College Polytechnic. If you require assistance from the ITS department, please see the ITS Service Desk webpage to submit a support request.

You can scroll through all of these introductory topics or click the following links to navigate directly to the area you need help with:

Student password help resources

For helpful password information and troubleshooting tips as well as instructions for claiming your RRC Polytech account for the first time, please see the Student password help resources webpage.

For additional password help and support, you can also see the Passwords topic on the ITS Help Resources webpage, or navigate directly to the following pages:

To watch a short video that demonstrates and describes the procedure for changing your College password, please see the Changing your College password video.

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HUB

HUB is home to all your College resources and is the first point of contact for RRC Polytech students. It provides a centralized location for all your College needs. All RRC Polytech students have access to HUB, but your access to HUB resources is based on your unique program requirements.

For detailed information on using and customizing HUB, you can see the HUB topic on the ITS Help Resources webpage and explore the following pages:

To watch a video that provides a brief overview of HUB, please see the What is HUB video.

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Student mailboxes

Student mailboxes are deleted 180 days (6 months) after the last class attended (unless you start attending another class before the time period of 180 days is over). Your Office 365 account is deleted along with the mailbox.

If you subsequently register for classes, your email account will be reactivated. If your mailbox had any contents when it was deactivated, however, they may no longer be available.

NOTE: Until you are enrolled in another class, you will have access to only HUB and Payments and Profile.

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Student Email FAQ

In addition to providing answers to general Student Email FAQ, the Student Email topic on the ITS Help Resources webpage provides detailed instructions for getting the most out of Outlook. Visit this resource to learn about topics including the following:

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Install a College printer on your device

The Student Printing topic on the ITS Help Resources webpage contains information about installing College printers on your personal devices, as well as valuable information about your PaperCut account.

Please see the Install a College printer on your device webpage for detailed instructions on installing College networked printers on your personal tablet or laptop.

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Connect to RRC wireless

The Connect to Red River College wireless webpage is your one‑stop source for all your RRC Polytech wireless questions. Whether you need general information about wireless locations, connecting to the network, configuring your device, or forgetting the network after you change your password, this webpage has the answers.

This webpage includes highly detailed device‑specific instructions for connecting, configuring, and forgetting the network on Windows, Mac, and Android platforms. You also can explore this page for troubleshooting tips, FAQ, and network support locations.

You can revisit this page at any time in the Wireless Network topic on the ITS Help Resources webpage.

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Student PaperCut print accounts

Red River College Polytechnic uses PaperCut print management software, which allows you to install, access, and use College networked printers on your personal tablet or laptop. The PaperCut software also provides convenient 24/7 access to your detailed account balance and transaction history.

You can log on to your PaperCut account using your College user name and password. Please see the Student Printing topic on the ITS Help Resources webpage to explore the following PaperCut pages:

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Office 365 FAQ

Each student is provided with access to Office 365—Microsoft’s cloud‑based applications and services. Your Office 365 access includes the following:

  • The latest and most up‑to‑date versions of Word, Excel, PowerPoint, Outlook, and OneNote.
  • The ability to work on any device, such as PCs, Macs, tablets, and phones.
  • Access to 1 TB of cloud‑based storage using OneDrive.

For detailed information, please see the Office 365 topic on the ITS Help Resources webpage.

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Set up OneDrive in Windows

Your College‑issued Office 365 access includes 1 TB of cloud‑based OneDrive storage. You can set up OneDrive on any computer using your College log on credentials and access your files anywhere there is an Internet connection. To set up your OneDrive folder, refer to the Set up OneDrive Help Resources page for directions.

You can also see the Office 365 topic on the ITS Help Resources webpage for information about sharing and copying files in OneDrive, using OneDrive on a nonprimary computer, and obtaining help and training with Office 365 products.

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Microsoft Teams

Teams is a cloud‑based chat and collaboration workspace in Microsoft Office 365. Team members have access to all the documents and conversations within a team. Conversations and chats within Teams can be formal or informal and dynamic or cooperative. Teams is updated regularly as part of the added functionality updates provided by Microsoft.

Please see the Teams page to find out more.

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Webex

Webex is today’s leading enterprise solution for video and web conferencing. This secure software‑based platform for video and audio conferencing, business messaging, and webinar hosting helps organizations be more productive. Participants can join from any browser, device, or system—just by answering the telephone.

Please see the Webex page to find out more.

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Payments and Profile

Payments and Profile is the College’s online service that provides you with 24‑hour access to your personal and College‑related information. This is sometimes referred to as Self Serve.

Some of the tools you can access using Payments and Profile include the following:

  • View and update your personal contact information.
  • View your detailed financial account activity and make payments.
  • Consent to receive your T2202 tax receipts electronically.

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ITS Service Desk

The ITS Service Desk is the College’s first point of contact for technical issues and requests. The ITS Service Desk team will resolve your issue or forward it to the right people who can provide you with the help you need.

Please see the ITS Service Desk webpage to receive up‑to‑date information and alerts, browse self‑help links, search the College’s knowledge base for answers to your specific questions, or submit a support request to receive help from an ITS team member.

To watch a short video that outlines your College IT support options, please see the Getting help with your College IT resources video.

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Information technology policies

All Red River College Polytechnic students must read, and abide by, the intent and content of the following information technology policies:

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Help Resources

The ITS Help Resources webpage has more than 180 self‑help topics designed to help you find solutions to common IT issues. Some of the IT support topics you can explore include the following, and ITS adds new webpages all the time:

  • Office 365, Windows, & Microsoft application help & training
  • Student Email & Student Printing
  • HUB & Wireless Network
  • Password, policy, and security information
  • And much more!

To watch a short video that outlines your College IT support options, please see the Getting help with your College IT resources video.

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