Information Technology Solutions

New employee IT help resources

The following resources provide a brief snapshot of the information available on the ITS Help Resources web pages along with links for further information.

This page is intended to provide you with helpful tools, suggestions, and advice to get you started at RRC Polytech. If you require assistance from the ITS department, please open the ITS Service Desk website to submit a Service Desk ticket.

You can scroll through all of these introductory topics or click the following links to navigate directly to the area you need help with:

Staff password help resources

For helpful password information and troubleshooting tips, please open the Staff password help resources webpage.

For additional password help and support, you can also open the Passwords topic on the ITS Help Resources webpage, or navigate directly to the following pages:

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ITS Service Desk website

The ITS Service Desk is RRC’s first point of contact for IT information, technical issues, and support requests.

When you open ITS Service Desk website you will find the following support sections:

  • IT System Status – subscribe to and receive up‑to‑date information and alerts.
  • Help Resources – browse self‑help links for common IT technical concerns.
  • How can we help you – search the ITS knowledgebase for answers to your specific questions.
  • Request Support – submit a Service Desk ticket to receive help from an ITS team member.

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HUB

The HUB is home to all your RRC resources and RRC online apps. It provides a centralized location for all your RRC needs. All RRC Polytech staff members have access to HUB. Your access to HUB resources is based on your unique job requirements.

Open the College Website Support main page for detailed information on the following pages:

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Connect a printer in Windows

The Staff Printing main page on the ITS Help Resources webpage contains information about installing network printers on your Windows computer, as well as valuable information about printers and your PaperCut account.

For detailed information about installing a network printer and setting your printer defaults, please open Connect to a printer in Windows 10 and 11.

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Staff Email

The Staff Email main page on the ITS Help Resources page contains information, detailed instructions, and references for your staff email inquiries. Visit this resource to learn about these topics:

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Connect to RRC Wireless

The Connect to RRC Wireless web page is your one‑stop source for all your RRC wireless questions. You will find general information about wireless locations, connecting to the network, configuring your device, or forgetting the network after you change your password.

This web page includes highly detailed device‑specific instructions for connecting, configuring, and forgetting the network on Windows, Mac, Chromebook, Apple, and Android platforms. You also can explore this page for troubleshooting tips, FAQ, and network support locations.

You can revisit this page at any time in the Wireless Network main page on the ITS Help Resources webpage.

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Instructor classroom support

If you are having difficulty connecting to a classroom projector, open the Instructor classroom support webpage. This troubleshooting guide provides solutions to the most common issues.

Audio Visual Services

If you are unable to resolve your projector‑related issue using the above guide, open the Audio Visual Services web page and locate Report Classroom AV Problems to request further support.

ITS Service Desk

If you are having an RRC‑issued computer technical issue, open ITS Service Desk to submit an ITS Service Desk ticket.

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Caring for RRC Polytech‑issued laptops

Faculty and staff members are responsible for the safekeeping of the IT equipment assigned to them. Once IT Solutions allocates IT assets to individuals, it is their responsibility to ensure its proper use in accordance with policies IT1 – Acceptable Use of Information Technology Resources and IT2 – Security of Information Technology Resources.

  • All RRC‑issued laptops come with a manufacturer’s warranty. If your laptop is malfunctioning, open ITS Service Desk to submit a Service Desk ticket, so that IT Solutions can have it serviced before the warranty period expires.
  • If you accidentally damage your laptop by dropping it, spilling liquid on it, etc., IT Solutions will coordinate non‑warranty repairs and your department will be responsible for the repair costs.

For a detailed list of guidelines that can help you care for your laptop, open the Caring for RRC‑issued laptops webpage.

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Software Center

Software Center is a repository of computer applications and system updates available to all RRC Polytech staff. It provides a simple mechanism for installing, removing, and updating software in an easy to use interface.

Software Center not only maximizes IT Solutions ability to provide installations and updates to thousands of College computers, but it also provides you with the ability to choose which software to download and when to install updates.

For detailed information about opening Software Center and installing, upgrading, or uninstalling programs, open the Software Center page in the General Computer Information topic on the ITS Help Resources webpage.

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Staff PaperCut print accounts

RRC Polytech uses PaperCut print management software, which allows you to install, access, and use RRC networked printers on your personal tablet or laptop. The PaperCut software also provides convenient 24/7 access to your detailed account history and outstanding print jobs.

You can log on to your PaperCut account using your RRC user name and password. Open the Staff Printing page on the ITS Help Resources webpage for more PaperCut information.

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Office 365

Each employee is provided with access to Office 365—Microsoft’s cloud‑based applications and services. You can access the application directly when you sign into HUB. Your Office 365 access includes the following:

  • The latest and most up‑to‑date versions of Word, Excel, PowerPoint, Outlook, and OneNote.
  • The ability to work on any device, such as PCs, Macs, tablets, and phones.
  • Access to 1 TB of cloud‑based storage using OneDrive.

For detailed information, open the Office 365 page on the ITS Help Resources webpage.

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Set up OneDrive in Windows

Your RRC‑issued Office 365 access includes 1 TB of cloud‑based OneDrive storage. You can set up OneDrive on any computer using your RRC log on credentials and access your files anywhere there is an Internet connection. To set up your OneDrive folder, open the Set up OneDrive Help Resources page for directions.

You can also open the Office 365 page on the ITS Help Resources web page for information about sharing and copying files in OneDrive, using OneDrive on a nonprimary computer, and obtaining help and training with Office 365 products.

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Microsoft Teams

Teams is a cloud‑based chat and collaboration workspace in Microsoft Office 365. Team members have access to all the documents and conversations within a team. Conversations and chats within Teams can be formal or informal and dynamic or cooperative. Teams is updated regularly as part of the added functionality updates provided by Microsoft.

Open the Teams page to learn more.

NOTE: RRC Polytech has discontinued the licensing of WebEx. As of August 2025, Microsoft Teams is the institution’s sole enterprise collaboration platform.

An integration between Microsoft Teams and LEARN will be in use as of September 2025. Instructors can find more information on this process from these LEARN links:

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SharePoint

SharePoint is a collaboration tool from Microsoft that allows project teams or departments to share and work on documentation and store files that should not be publicly accessible.

The SharePoint web page contains information about creating a SharePoint teamsite. This page is located ITS Help Resources web page for a detailed list of topics to help you navigate the SharePoint environment.

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Payments and Profile

Payments and Profile is RRC’s online service that provides you with 24‑hour access to your personal and RRC‑related information. It is sometimes referred to as Self Serve.

You can also locate the application on your HUB once you have logged on.

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Information technology policies

All RRC Polytech staff must read, and abide by, the intent and content of the following information technology policies:

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Help Resources

The ITS Help Resources web page has more than 200 self‑help topics designed to help you find solutions to common IT issues. ITS adds new web pages all the time. Some of the IT support topics you can explore include the following:

  • Office 365
  • HUB
  • Staff Email & Staff Printing
  • Teams
  • SharePoint
  • Wireless & VPN networks
  • Password, policy, and security information
  • And much more!

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RRC Polytech > Information Technology Solutions > Help Resources > General Computer Information > New employee IT help resources

RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.

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