Health authority’s recruitment officer helping to strengthen communities — and save lives
Jolene Ross’s passion for human resources began with a different goal — to become a lawyer.
“Human resources people are often frustrated lawyers,” jokes the 31-year-old, echoing the words of her Red River College instructor, Angie Cusson.
While the legal intricacies of the profession initially drew her to sign up for RRC’s Human Resource Management program, the personal aspects of it are what she now finds the most rewarding.
“Every time you hire somebody, you’re making a change in their lives,” says Ross, a recruitment and retention officer with the Southern Health-Santé Sud regional health authority. “It’s the happy side of human resources; it’s the fun side. I think that’s kind of what drew me to it. It’s being able to interact with people, but still getting to participate in a process that has a legal side to it.”
Ross has helped make that dramatic change in many people’s lives. Since joining Southern Health-Santé Sud following her graduation from RRC in 2008, she has been part of several massive staffing transitions — including the 2012 amalgamation of regions that saw the health authority grow from 3,500 to 5,500 employees.
With sensitive personnel decisions a part of her daily work, Ross says maintaining professionalism throughout every aspect of her job is imperative. It’s a lesson she credits to the Human Resource Management program.
“[RRC] challenged me to become more of a professional,” says Ross, who also holds an arts degree from the University of Manitoba. “In our line of business that’s extremely important, because you sometimes deal with people when they’re at their worst, and when they’re at their worst, you have to treat them with that respect.” Read More →






