When Anna Borys signed up for the Culinary Arts program at RRC Polytech’s School of Hospitality, she wasn’t sure where it would take her – she just knew she didn’t want to work in a restaurant.

“I went into culinary school knowing I didn’t want to work in food services,” she says. “But I didn’t know what else was out there.”

Having worked for her family’s glass business for 10 years before going back to school, Anna had developed a taste for the nine-to-five lifestyle – a schedule the fast-paced service industry doesn’t always allow.

This confusion about her future left her in a bit of a pickle, until she started her co-op work placement with RRC Polytech’s Culinary Research team, which operates out of the Prairie Research Kitchen on the 11th floor of the Paterson GlobalFoods Institute. Anna credits her co-op placement with determining her career path.

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Any experienced hotel guest knows the person who holds the room keys also holds the power to make or break your stay.

Kevin Dyck, the Front Office Manager at the Delta Hotel in Winnipeg, agrees it takes a certain personality type to hold down the front desk at a major hotel.

“You need to be warm and genuine,” he says. “The people that have success genuinely want guests to have a good stay.”

And the ability to make a connection with a guest during a two-minute check-in isn’t something that can be taught – not even in Red River College’s Hospitality and Tourism Management program. Dyck, who graduated from the course in 2005, says that’s one of the first lessons he learned at RRC.

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