IT Solutions would like to make the College community aware of a service provider scheduled maintenance window affecting the College internet connection.

–Scheduled Maintenance Window–
Start: Friday, May 09, 1700hrs (5:00pm)
Complete: Friday, May 09, 1900hrs (7:00pm)

–User Experience–
During the maintenance window there may be multiple brief (10-20 minute) outages affecting College internet services.  This will result in disrupted access to RRC hosted applications and services from off-campus locations, and access to internet hosted applications and services from on-campus locations.

Examples of services affected from off-campus include, but are not limited to, VPN, HUB, and Virtual Desktops.

Examples of services affected from on-campus include, but are not limited to, internet, the main College web page (www.rrc.ca), Learn, O365, Teams, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

IT Solutions would like to make the College community aware of a service provider scheduled maintenance window affecting the College internet connection.

–Scheduled Maintenance Window–
Start: Thursday, May 08, 2000hrs (8:00pm)
Complete: Thursday, May 08, 2359hrs (11:59pm)

–User Experience–
During the maintenance window there may be multiple brief (10-15 minute) outages affecting College internet services.  This will result in disrupted access to RRC hosted applications and services from off-campus locations, and access to internet hosted applications and services from on-campus locations.

Examples of services affected from off-campus include, but are not limited to, VPN, HUB, and Virtual Desktops.

Examples of services affected from on-campus include, but are not limited to, internet, the main College web page (www.rrc.ca), Learn, O365, Teams, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

IT Solutions would like to make the College community aware of a provider scheduled maintenance window affecting the College internet connection.

–Scheduled Maintenance Window–
Start: Friday, February 21st, 1630hrs (4:30pm)
Complete: Friday, February 21st, 1930hrs (7:30pm)

–User Experience–
During the maintenance window there may be one or two brief (10-20 minute) partial, intermittent, or full outages of College internet services.  This will result in disrupted access to RRC hosted applications and services from off-site locations, and access to internet hosted applications or services from on-Campus locations.  Examples of services affected include but are not limited to: access to VPN from off-site, access to HUB from off-site, access to virtual desktops from off-site, and internet from on-campus.

The main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected. These services include but are not limited to: Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

Red River College Polytechnic will be on a holiday break between December 24, 2024, at 12 p.m. until January 2, 2025, at 8 a.m.

Technical support services are limited during the holiday break.  Support will be available on an emergency basis for the following systems:

• RRC Polytech website
• Microsoft 365 Tools
• Email
• HUB
• LEARN
• Self-Service
• Internet
• Card Access
• Apply
• Recruit
• Colleague

To report a problem, please create a Service Request Ticket.  Normal support will resume at 8:00 am on January 2, 2025.

IT Solutions will be performing network maintenance that will impact network services at Notre Dame Campus. 

–Scheduled Maintenance Window– 
Start:  November 24th, 2024 @ 1000 hrs
Complete:  November 24th, 2024 @ 1300 hrs

–User Experience– 
During this maintenance window there will be outages to all College-hosted applications and services as well as internet and network access on campus.  Access off campus to the main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected.  These services include, but are not limited to:  Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket. 

Initially scheduled to end on November 7, 2024, the Future Student Account website (apply.rrc.ca) downtime has been extended to November 8, 2024, at 8:30am (CST). Until then, you will be unable to submit applications for College programs, upload your documents or register for future student events through the website.

At RRC Polytech, we strive to provide the best possible experience for our future students, and we sincerely apologize for any inconvenience caused by the temporary downtime of our Future Student Account website. We appreciate your understanding and patience during this period.

If you have any questions or concerns, please contact our Student Service Centre.

IT Solutions will be performing network maintenance that will impact internet service at the College.

–Scheduled Maintenance Window–
Start:  November 10th, 2024 @ 1000 hrs
Complete:  November 10th, 2024 @ 1200 hrs

–User Experience–
During this maintenance window there will be intermittent outages to all College-hosted applications and services as well as internet access from Campus.  Access off Campus to the main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected.  These services include, but are not limited to:  Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

Starting from November 1, 2024, at 4pm (CST), and continuing through to November 7, 2024, at 8:30am (CST), our Future Student Account website (apply.rrc.ca) will be temporarily unavailable. During this period, you will be unable to submit applications for College programs, upload your documents or register for any future student events through the website.

Preparing to deal with the downtime

While our Future Student Account website is temporarily unavailable, we recommend taking the following steps to ensure a smooth transition:

• Submitting Applications: If you are planning to apply for a College program during the affected period, we advise completing and submitting your application or uploading your documents before November 1, 2024. This will ensure that your application is processed without any delays caused by the downtime.
• Future Student Events and Assessments: If you are interested in attending any future student events or registering for an assessment, we encourage you to check our events webpage  or assessments webpage beforehand to see if registration is still open.
• Stay Updated: We will provide updates regarding the website’s downtime and its restoration through our official communication channels. Please stay connected with us via our social media accounts and check our website regularly for any announcements or important information.

At RRC Polytech, we strive to provide the best possible experience for our future students, and we sincerely apologize for any inconvenience caused by the temporary downtime of our Future Student Account website. We appreciate your understanding and patience during this period.

If you have any questions or concerns, please contact our Student Service Centre.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start:  Tuesday, August 20, 2024 @ 19:00

Complete:  Tuesday,  August 20, 2024 @ 22:00

–User Experience–

During the maintenance window, there will be no wireless internet at NDC, Stevenson Winnipeg, Portage, Winkler and Steinbach.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

Due to system maintenance, the College’s online application, registration, and payment systems will be unavailable from 6:00am on July 13, 2024, until approximately 6:00pm on July 14, 2024.