Student email FAQ

You can scroll through all of the Student Email topics on this page or click the individual topics below:

• What is Student Email (powered by Microsoft 365?)
• Why do I have to use my RRC Polytech student email account?
• How do I access Student Email?
• What is my Student Email address and name?
• How do I obtain a Student Email?
• Does my Student Email access expire?
• What features can I find in Student Email?
• What if I am having trouble with my Student Email?
• How do I access further support?

What is Student Email (powered by Microsoft 365)?

Student Email (powered by Microsoft 365) is the RRC Polytech’s student email system. It is the official method of electronic communication between RRC and students:

• at all RRC Polytech campuses; Winnipeg and Regional Campuses
• whether full‑time programs or part‑time Continuing Education courses
• whether the courses are in person or by distance education

Why do I have to use my RRC Polytech student email account?

Student email is mandatory for all students. It is important to routinely and regularly check your academic student email account for important and time-sensitive correspondence from RRC, Student Services, or from your instructors.

Student email communications may include such things as registration and class start date information. It is the first place to look when you are expecting notification and documentation from RRC Polytech.

How do I access Student Email?

1. Sign in to HUB
2. In the Launchpad, under Applications, click Student Email.
3. Enter your RRC Polytech username and password.

What is my Student Email address and name?

Your student email address combines your RRC-assigned username with the domain @academic.rrc.ca. It will look like this: username@academic.rrc.ca.

How do I obtain a Student Email?

Full-time students

RRC Polytech will set up your student email account after registering for your courses. Details will be in your registration letter and statement.

Part-time students

Your student email account will be created within 24-48 hours after registering for your RRC Polytech course(s).

Does my Student Email access expire?

Yes. Your student mailbox and its contents will be deleted 365 days after you finish your last course. Please remember to save any key information, emails, or files to the cloud or an external drive since you will not have access to them after the 365 days.

If you return to RRC Polytech, we will provide you a new mailbox, likely with the same username, but your contents will not be there from your previous time at RRC.

What features can I find in Student Email?

• 1 TB of storage through OneDrive.
• Send messages with attachments up to 25 MB in total size.
• Easily access emails and calendar items on iOS and Android devices.
• Keep information up-to-date across devices with synced emails, calendars and contacts.
• Simplify your schedule with sharable meeting times, meeting scheduling, and reminders.
• Attach files from your computer or the cloud directly in Outlook.
• Keep all your messages in one place by combining emails from Outlook, Gmail and Yahoo.

What if I am having trouble with my Student Email?

If you need help with your student email account, refer to the ITS Help Resources page called Student Email or one the following pages directly:

• Student email privacy FAQ
• Log on to student email
• Create a new email message
• Add a contact
• Create subfolders
• Forward email to another account

How do I access further support?

If you cannot find the answer in the self-help web pages, please submit a Service Desk ticket through the ITS Service Desk website. In your submission, please include the following:

• Type of mailbox: Student Email
• Two contact methods:
  • Home or cell phone number
  • Personal email address, especially if your RRC Polytech email address is not working.

← Back to Student Email