Using multi-factor authentication on your device

To provide an extra layer of security for your College account, Red River College is moving
to a multi-factor authentication (MFA) system. With multi-factor authentication, in addition
to your College user name and password, a time-limited verification code is required when
you log on to Microsoft 365 services, Outlook desktop and mobile clients, Microsoft Teams,
and HUB. That way, if a hacker steals your password, it will be difficult for them to access
your account without a verification code.

Once you log on using multi-factor authentication, you will not receive another prompt for a
verification code unless you completely sign out or change your password.
To set up multi-factor authentication, please follow these steps:

  1. Download the Microsoft Authenticator app on your mobile phone from Google Play Store or iOS App Store.
  2. Click this RRC multi-factor authentication link on your PC, enter your College email address, and then click Next. If you are already logged in you will not be prompted to sign in and can proceed to step 5.
  3. On the RRC active directory sign in window, enter your College password (your College email address should have automatically populated in the user name field), and then click Sign in.
    NOTE: If prompted to Stay signed in, click No to help reduce risk and improve the security of your account.
  4. On the More information required window, click Next.
  5. On the Additional security verification window, select Mobile app in the drop-down menu, select the Receive notifications for verification button, and then click Set up.
  6. When the Configure mobile app screen appears, proceed to step 7. Do not click next.
  7. Open the Microsoft Authenticator app that you downloaded onto your device and then follow the instructions for your device type.

    For your iOS device:

    1. On your Microsoft authenticator app, click the + at the top right-hand side of the screen.
    2. Select Work or school account.
    3. On the Add account window select Scan QR code, point you phone camera at the QR code to scan the image.
    4. Click Next on your computer, click Approve on your device, and then proceed to step 8.

    For your Android device:

    1. On the Microsoft authenticator app, click the 3 dots at the top right-hand side of screen.
    2. Select Work or school account.
    3. On the Configure mobile app window that opened on your computer, point your phone camera at the QR code to scan the image.
    4. Click Next on your computer, click Approve on your device, and then proceed to Step 8.

 

8. Once the authentication process is complete, on the Additional security verification window, click Next.

click next

9. To set up a backup verification process in case you lose access to the mobile app, enter your mobile phone number, select the country code, and then click Done.

click done

10. After clicking Done, you can close the confirmation page that appears if the settings are correct.

close confirmation page

IMPORTANT: Please complete the MFA Maestro process to let ITS know that you are ready to have MFA enabled on your account.

If you have any questions or issues with MFA, please contact the ITS Service Desk by visiting the webpage, calling 204-632-2125, or emailing us at servicedesk@rrc.ca.

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