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IT Solutions Network Maintenance

December 17, 2018

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

—Scheduled Maintenance Window—

Start: NDC & EDC, Thursday, December 20th, 2018, 21:00

Complete: NDC & EDC, Thursday, December 20th, 2018, 22:00

—User Experience—

During the maintenance window wireless network services will be unavailable for the above areas.

Downtime may be less than the above times. If you have any questions or concerns regarding this maintenance window please submit a Case Log at https://hub.rrc.ca/CaseLog/NewCase.aspx?Area=ITS&Category=58

Wireless Connectivity Issues and Workaround – UPDATE

November 21, 2018

16:32 Nov. 23, 2018 – WIFI CONNECTIVITY UPDATE – RESOLVED

RRCWireless authentication services have been fully restored and staff and students can return to utilizing the resource to connect to our wireless network.

When reconnecting to the RRCWireless wifi network you may be prompted to accept the new security certificate. This is expected and required to proceed with connecting to the network.

The RRCWIFI-backup wifi network will be turned off over the weekend.

We thank you for your patience while we worked to resolve this issue.

 

09:25 Nov. 22, 2018 – WIFI ISSUES ONGOING

The wireless authentication issues that prevented staff and students from connecting to RRCWireless yesterday morning have returned.

We are continuing to work to resolve the RRCWireless authentication issues. While we do so, we have re-activated the temporary WIFI network called RRCWIFI-backup in order to ensure that all staff and students can continue to access our wireless network.

We apologize for the inconvenience and thank you for your patience.

 

12:50 Nov. 21, 2018 – UPDATE – RESOLVED

RRCWireless authentication services have been restored and staff and students can return to utilizing the resource to connect to our wireless network.
We will leave the RRCWIFI-backup network active for the remainder of the day, and will be tearing it down tonight after hours.

If you are still experiencing any issues with wireless connectivity please submit a Caselog using the following link:
https://hub.rrc.ca/CaseLog/NewCase.aspx?Area=ITS&Category=58

We thank you for your patience while we worked to resolve this situation.

 

09:16 Nov. 21, 2018

Last night, RRC experienced an equipment failure affecting the authentication protocol for staff and students to connect to the RRCWireless network. As a result, staff and students will not be able to use their login credentials to access this network.

While ITS continues to work on resolving the authentication issues they have implemented a new temporary wifi network called RRCWIFI-backup in order to ensure that all staff and students can continue to access our wireless network. All users will be able to connect to this new network and no authentication will be required to connect.

Apologies for the inconvenience. Updates will be provided once we have successfully resolved the issue.

IT Solutions Network Maintenance

November 6, 2018

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start:  EDC (Roblin) Saturday November 10 22:00, PGI Sunday November 11 00:00, VIA Sunday November 11 01:00    

Complete:  EDC (Roblin) Sunday November 11 00:00, PGI Sunday November 11 02:00, VIA Sunday November 11 03:00

–User Experience–

During the maintenance window wireless internet will be unavailable for the above areas.

Downtime may be less than the above times.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit a Caselog at https://hub.rrc.ca/CaseLog/NewCase.aspx?Area=ITS&Category=58

Posts and file uploads to blogs

August 17, 2016

2016-08-24 Blog file uploads have been enabled and security auditing has been now turned on.
2016-08-15 ITS has been addressing issues with security vulnerabilities to the college Blogs sites.  Some functionality has been disabled until a solution can be put in place.  If you have questions please contact Gregory Dyck gdyck@rrc.ca.

College SharePoint Summer Maintenance

June 24, 2016

2016/07/14 All updates were successful.
ITS will be doing SharePoint Maintenance from July 6th to July 13th.
The following sites will not be available on the following dates:

  •  Library.rrc.ca  on July 6th
  • Air.rrc.ca on July 11th
  • Connect.rrc.ca  on July 13th

For more information contact Grant Szpak @2446.

SHARE is changing!

June 8, 2016

When you log into SHARE (https://go.rrc.ca), you will now see a new landing page with links to your old Constituency landing pages as well as instructions for how to see your My Team Sites list in HUB (https://hub.rrc.ca). Nothing is being deleted or changes in terms of the Team Sites you normally access or where the Documents and Forms are located, just this landing page. We have also removed the menu from the upper-left-hand corner of SHARE and put its links onto this new landing page as well. More changes will be happening later in the summer, stay tuned!
If you have any questions or concerns, please contact Mike Arsenault – mrarsenault@rrc.ca.

Slow outbound email delivery

October 15, 2015

2015/10/15 *** Resolved.  Email now functioning normally
2015/10/14 IT Solutions is currently aware of an issue with email delivery delays that could be as much as 30 minutes for messages to email addresses outside of the College.  There is no delay of for messages sent to RRC Staff from RRC Staff or Staff to Student and vice versa.  IT Solutions will update this notice upon resolution of this issue

VDI Currently Unavaliable

August 21, 2015

***This issue is resolved prior to classes starting on August 28th***
ITS is aware of an issue with the Virtual Desktop environment and is actively working to resolve the issue. Virtual Desktops will be unavailable until further notice. Areas that utilize the Virtual Desktop environment will be informed when the issue has been resolved.