Red River College Polytechnic will be on a holiday break between December 22, 2023, at 4 p.m. until January 2, 2024, at 8 a.m.

Technical support services are limited during the holiday break. Support will be available on an emergency basis for the following systems: RRC Polytech website, Microsoft 365 Tools, Email, HUB, LEARN, Self-Service, Internet, Card Access, and Colleague.

To report a problem please create a Service Ticket, normal support will resume at 8:00 am on January 2, 2024.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements. 

–Scheduled Maintenance Window– 

Start:  Sunday December 17 09:00 

Complete:  Sunday December 17 11:30 

–User Experience– 

During the maintenance window wireless and wired connectivity will be unavailable for PGI. 

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements. 

–Scheduled Maintenance Window– 

Start:  Sunday December 10, 2023 07:00 

Complete:  Sunday December 10, 2023 09:00 

–User Experience– 

During the maintenance window VPN services will be offline and will be available once again after completion time. 

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here. 

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–

Start:  Friday October 13 2023 22:00

Complete:  Friday October 13 2023 23:00

–User Experience–

During the maintenance window there may be interruptions in wireless internet service at the EDC campus, including the PGI residence.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

IT Solutions would like to make the College community aware of a provider scheduled maintenance window affecting the College internet connection.

–Scheduled Maintenance Window–
Start: Sunday, August 06th, 0000hrs (12:00am)
Complete: Sunday, August 06th, 0200hrs (02:00am)

–User Experience–
During the maintenance window there will be interruption to the College internet connection, resulting in no access to RRC hosted applications and services from off-site locations, and no access to internet hosted applications or services from on-Campus locations.  Examples of services affected include but are not limited to: access to VPN from off-site, access to HUB from off-site, access to virtual desktops from off-site, and internet from on-campus.

The main College web page (www.rrc.ca), as well as Cloud hosted College services will NOT be affected. These services include but are not limited to: Learn, O365, Webex, Adobe Cloud Connect, Campus Press, and Salesforce.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please contact the ITS Service Desk or email servicedesk@rrc.ca.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements.

–Scheduled Maintenance Window–
Start:  July 10th, 2023 @ 1700 hrs
Complete:  July 10th, 2023 @ 1800 hrs

–User Experience–
During this maintenance window there will be intermittent outages to wired network connectivity in E Building of the Notre Dame campus.

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here.

IT Solutions is planning a network maintenance window to support ongoing network services, upgrades, and enhancements. 

–Scheduled Maintenance Window– 

Start:  Sunday, July 9, 2023 21:00 

Complete:  Sunday, July 9, 2023 23:00 

–User Experience– 

During the maintenance window wireless internet service at the EDC campus will be offline. PGI wireless internet is not affected by the maintenance window. 

Plans for this maintenance window are subject to change.

If you have any questions or concerns regarding this maintenance window please submit an ITS Service Desk ticket here. 

IT Solutions recently completed upgrades to our VPN.  Staff will be upgraded to the new client when they next connect to VPN.  The new client is very similar in function to the previous client, with the following changes:

1. When connecting to VPN, a tab in your default browser will open to complete the MFA process.  This was previously handled within the VPN client’s internal browser.  This tab can be closed once authentication is complete.
2. A tab in your default browser may also be opened on disconnect.  This can be closed when disconnect is completed.
3. The VPN client has been renamed to the “Cisco Secure Client”.  It was previously called the “Cisco AnyConnect Secure Mobility Client”.  If searching for the app on your computer, search for “Secure”.

Due to College system maintenance, the College’s online application, registration, and payment systems will be unavailable from Saturday, August 27 until approximately Sunday, August 28 at 6 pm. All other systems, such as Case Log, LEARN, etc., will be available and unaffected during the service period.

IT Solutions would like to make the College community aware of a resolution to issues with Adobe Acrobat Reader that occurred on August 23.

IT Solutions has identified the issue which caused Adobe Acrobat to be removed on some College workstations/laptops and has completed steps to avoid this issue from occurring on additional workstations/laptops. For some affected by the issue the resolution was a reboot allowing IT systems to repair the issue but this hasn’t worked for all staff. If you were impacted and are still having an issue with opening Adobe Acrobat Reader on your workstation/laptop, please follow the steps below.

Steps to resolve Adobe Acrobat removal from your computer

Please perform the following actions:

1. Right click on Start.
2. Click on either Apps and Features in Windows 10 or Installed Apps in Windows 11.
3. Click Adobe Acrobat DC.
4. Click Modify.
5. Click Next on the Adobe Acrobat DC Application Maintenance window.
6. Select Repair, and then click Next.

These actions will restore Adobe Acrobat on your computer.

If you require direct assistance from an ITS Staff member on this issue please submit an ITS Service Desk ticket and a staff member will contact you to assist in resolving the issue.

Need IT help?

• ITS Help Resources has many self-help categories designed to help you solve common IT issues. ITS adds new pages all the time, so visit this resource often!
• ITS Service Desk is the website to use if you have already explored the Help Resources pages and still cannot find the answer you are looking for. You can submit a new support request to receive help directly from an ITS team member.