Frequently Asked Questions
Response Level: Restricted
Community transmission of COVID-19 is occurring, but there is low risk at Red River College campuses.
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What is COVID-19?
How does COVID-19 spread?
What are the symptoms of COVID-19?
Where can I get the most recent, reliable information about COVID-19, public health measures, travel restrictions, etc.?
I’m experiencing cold or flu-like symptoms, but I don’t think I have COVID-19. Can I study or work on campus?
What if I have COVID-19 symptoms?
What if someone in my household has COVID-19 symptoms?
What if someone in my household has traveled outside the province?
What if I have a confirmed COVID-19 diagnosis?
How do I clean my cell phone?
What Mental Health and Counselling Resources does the College provide for staff and students?
What happens if there is a confirmed case of COVID-19 on one of our campuses?
Masks required on campus
Is wearing a mask required on campus?
Why does the College now require that I wear a medical grade mask?
Can I wear my own mask?
Why do I need to wear a mask?
If I work at the College and serve the public from behind a personal barrier, can I take off my mask when I'm not serving customers?
Do I need to wear a mask while eating or drinking on campus?
Will the College provide a mask?
Can I wear a bandana, buff, scarf, or something else instead of a mask?
Can I wear a mask with ventilation pieces?
Can I wear a face shield instead of a mask?
What happens if I forget my mask?
What if I have a medical condition, and can't wear a mask?
What if I refuse to wear a mask?
What is the difference between a medical grade mask and an N95 respirator?
How do I safely wear a medical grade mask?
Why wear a mask?
Health protocols for labs, workshops and on-campus practical learning
What are the expectations for student and faculty participating in hands-on learning on campus?
Why was this decision made?
How are supplies ordered?
Who pays for the implementation of this required PPE?
Can I still wear my own mask?
What if I have a three-layer mask?
Are my prescription glasses sufficient?
Do I require eye protection if I currently wear a face shield as part of my required PPE?
I currently use eye protection as part of my program, do I need to replace them?
How do I clean my reusable eye protection?
Who will enforce this new protocol?
Operational Response Levels
Will Red River College campuses re-open during the 2020/2021 academic year?
What priorities and guidelines inform the College's Operational Response Level planning?
How does the College determine which programs are essential for in-person delivery?
Will the College be re-opening gym facilities at NDC and The Roblin Centre?
How are ventilation and air flow being managed on our campuses?
Winter 2021 Academic Term
How is Red River College delivering programs for the Winter 2021 academic term?
Are all programs starting at the same time on January 4, 2021?
Why are some online classes starting on January 4 and others on January 11?
What will faculty of courses starting on January be doing during the week of January 4?
What will students in courses starting on January 11 be doing during the week of January 4?
How will starting classes on January 11 impact students?
Will the end of the Winter Term change?
Will Reading Week be impacted if some classes start on January 11?
What is happening to labs, work-integrated learning, hands-on learning, co-ops, placements, etc. during the Winter Term?
How will students know when their courses start?
What is the difference between cleaning, disinfecting, and sanitizing?
What steps do our cleaning staff follow?
What kind of disinfectant do we use?
What best practices for disinfection are we following to be effective against COVID-19?
What is the Clorox 360 Electrostatic Sprayer System?
Is the disinfectant dispensed through the Clorox 360 System effective against COVID-19?
Is the Clorox 360 System and its disinfectant safe?
Do all campuses have access to the same resources and support?
How often are washrooms cleaned and disinfected?
How often are spaces cleaned?
When am I expected to disinfect surfaces before using them?
I need to order cleaning or disinfecting supplies (e.g. disinfectant, gloves, masks, hand sanitizer, wipes, etc.) for my area/event/meeting. What should I do?
Are all spaces being cleaned and disinfected?
What can I do to help keep our College community safe?
When are Building Services staff available on campus?
Who should I contact if I have questions or concerns regarding the cleaning or disinfecting of an area?
Flexible Online Delivery
What is Red River College doing to maintain the quality of programs and courses that are now being delivered online?
What if I don't have access to a computer or high-speed internet, or don't have a reliable or dedicated study space at home? Are spaces available on campus for me to study, or access online courses?
Are all programs going to be delivered online from now on? Or will we go back to “business as usual” when the pandemic ends?
Will I be able to complete my co-op or practicum?
Will the College be reducing tuition as a result of online delivery and will fees change?
If courses are happening online, why am I still being charged certain fees?
What kinds of fees am I being charged as part of my tuition?
Emergency Support Fund
I am a student who has been financially impacted by COVID-19. How do I apply for funding?
Who can receive funding through this fund?
How can I make a donation to this fund?
Is this fund available to international students?
Is the COVID-19 Emergency Student Support Fund a loan or a bursary/grant?
If I don't meet all of the outlined criteria, am I eligible for financial support through the COVID-19 Emergency Student Support Fund?
What is the deadline for applications to the COVID-19 Emergency Student Support Fund?
How long do the applications for this fund take to process?
How will the payment for the COVID-19 Emergency Student Support Fund be received by applicants?