College-issued computer setup instructions

Multi-factor authentication (MFA) is required to complete the setup of your College issued computer. Please reference the current staff and new staff sections to proceed.

Current staff

Current staff have already completed the setup of their multi-factor authentication (MFA). Please proceed to Step 1 to start the College-issued computer setup instructions.

New staff

New staff must claim their account first and then configure their multi-factor authentication (MFA), before starting the College-issued computer setup instructions.

1. Setup your MFA using one of the following Help Resources web pages:
   • MFA setup instructions
   • Setup Yubikey for multi-factor authentication
2. After you complete the MFA setup, please proceed to Step 1 to start the College-issued computer setup instructions.

Step 1

Connect to a network

1. Turn on your computer.
2. Connect to one of the following:
   • Your home network
   • RRCWireless on campus
   • Hotspot on your phone
3. Country of origin may appear, select Canada.
4. Keyboard layout may appear, select Yes.
5. Second keyboard layout may appear, select Skip.

Step 2

Sign into your account

1. On the Let’s set things up for your work or school window, type your RRC Polytech email address, as username@rrc.ca, and then click Next.
   NOTE: You might receive a message that says, “There was an issue looking up your account. Tap Next to try again”. If you do, click Next again.
2. On the Let’s set things up for your work or school window, type your College credentials password, and then click Sign in.
3. To approve the sign in request:
   1. Open your mobile phone, and then open the Microsoft Authenticator app.
   2. Locate the number from the computer and enter it onto the open window on your phone.
      NOTE: Several messages may appear in rotation on your computer stating: please wait while we set up your device, getting things ready, might take a few minutes, and don’t shut off your PC.
4. Click Skip for now when the option opens to use your face to sign in faster.
   NOTE: These instructions are made with the Skip for now option. You will have some extra steps, if you select Yes, set me up.
5. The Use Windows Hello with your account window will open, click OK, as this step is a requirement.
6. The Set up a PIN window opens.
   
   IMPORTANT: The PIN must be six digits long.
   1. Select the checkbox to review the PIN requirements to include both letters and symbols.
   2. Choose a new pin, then confirm it, and then click OK.
7. On the All set window, click OK. Once complete, you will use your new PIN to sign in to your computer.

Step 3

Microsoft Teams

1. On the smaller window called Everyone together in Teams, click Sign in.
2. On the small Sign in to Microsoft Teams window, enter you College email address, and then click Next.
3. On the Sign in to Microsoft teams window, click Work or school account. The window will close and your Teams will set up.

   When complete, Teams will open. You can close it and move on to Step 4.

Step 4

Outlook

1. In the Search box, in the bottom taskbar, type Outlook, and then click the Outlook app under Best Match. Outlook will search for your accounts.
   
2. On the Outlook window, your College email address will populate under Email address, click Continue.
3. On the Outlook window, it will show your account was successfully added, click Done.

Step 5

Edge

1. On the large window that opens in Edge, click Yes, continue.
2. In the new window that opens, click Continue without this data.
3. Click Next to customize your experience with these two options:
   • Express yourself with Overall appearance, Tab layout, and Pick a theme.
   • Pin to your Windows taskbar.
4. When complete, click Finish, and then close Edge.

Step 6

Company Portal

1. In the Search box, in the bottom taskbar, type Company Portal, and then click the Company Portal app under Best Match.
   
   NOTE: If it is not found, it may need more time to set up in the background. Please continue with the steps, and then return to Company Portal after the Restart of the machine in either Step 8 or Step 9.
2. On the Company Portal window, select College issued computer, and then click Done.
3. Close Company Portal.

Step 7

Cisco Secure Client

1. In the Search box, in the bottom taskbar, type Cisco Secure Client, and then click the Cisco Secure Client app under Best Match.
   

2. In the Cisco Secure Client window, within the box type vpn.rrc.ca, and then click Connect.
3. In the smaller Cisco Secure Client window, click Accept. A window will indicate that you are now connected to Cisco Secure Client.
4. When complete, proceed to:
   • Step 8 if you are using a Lenovo Thinkpad.
   • Step 9 if you are using any other laptop.

Disconnect from Cisco Secure Client

In the bottom taskbar of your computer, in the Search box type Cisco Secure Client, then click the result, and then click Disconnect.

Step 8

Lenovo Thinkpads

This step is only if you are using a Lenovo Thinkpad.

1. Open Lenovo Commercial Vantage, click Accept EULA if displayed, and then click check for system updates.
   
2. Click Update now to install critical updates.
3. Restart machine when prompted.
4. When complete, continue to Step 10.

Step 9

Restart

This step is for all other laptops, but not the Lenovo Thinkpad, as you would have already restarted your laptop in Step 8.

1. Click the Windows icon in the bottom taskbar, then click the Power icon on the lower right side of the window, and then click Update and Restart.
2. When complete, log on to the computer with your new PIN.
3. When complete, continue to Step 10.

Step 10

OneDrive

1. Once you have logged back on to your computer with your new PIN, locate the OneDrive blue cloud icon in the lower right-hand side taskbar. It will have a strike through it.
   
2. Click the OneDrive blue cloud icon and when the OneDrive isn’t connected window open, click Sign in.
   NOTE: If the OneDrive cloud icon is grey, click it, and then sign in with your RRC Polytech email address. Once complete, go back to step one in this OneDrive section.
3. On the Microsoft OneDrive window, your College email address will default in, click Sign in.
4. Click Work or school.
5. On the Your OneDrive folder window, click Next.
   
   NOTE: This window also shows the location of your OneDrive folder.
6. On the Backup folders on this PC window, click Start backup.
7. The Get to know your OneDrive window opens, click Next to scroll through the information below.
   • Share files and folders – click Next.
   • All your files, ready and on-demand – click Next.
   • Get the mobile app – click Get mobile app or Later.
8. The Your OneDrive is ready for you window opens, click Open my OneDrive folder as it is now ready to use. Your OneDrive folder will open in File Explorer.

Step 11

File Explorer

In the Windows search box, in the bottom taskbar, type File Explorer and then click the File Explorer result under Best Match.

Network shares will appear under This PC called z:\admin.rrc.ca\staff shares. There will be no individual drive letters mapped.

Step 12

Adobe Creative Cloud

1. In the Windows Search box, in the bottom taskbar, type Adobe Creative Cloud, and then click the Adobe Creative Cloud app under Best Match.

   

   NOTE: If not found in the Search window, open Company Portal, as in Step 6, locate and click Adobe Creative Cloud, and then click Install.
2. Once the installation is complete, close Company Portal, then search for Adobe Creative Cloud again, and then click the result. Adobe Creative Cloud will likely update.
3. On the Sign in window, type your RRC Polytech email address, as username@rrc.ca, and then click Continue.
4. On the RRC Polytech small window, type your RRC Polytech email address once again, and then click Next.
5. On the RRC Polytech College Credentials window, type your password, and then click Sign in.
6. Open your Microsoft Authenticator app on your phone and enter the number from the computer.
7. On the Stay signed in window, on your computer, click No. The Creative Cloud desktop will open.
8. On the small Welcome to Adobe Creative Cloud window, click Done.
9. In the Creative Cloud Desktop, locate Acrobat from the list of available applications, and then click Install.
10. Wait for the installation to complete. It might take up to 15 minutes. A small progress window will open, tracking the percentage complete. Once done, click Next.
11. Under the Acrobat heading, in the small window to the left, click Open.
12. On the Welcome to Acrobat window, on the right-hand side, in the section called Always open PDFS in Acrobat, click Set as default.
13. In the Select as default app for .pdf files window, under Suggested Apps, click Adobe Acrobat, and then click Set default.
    NOTE: You might be prompted to do a Restart to complete settings updates. You can click Take the tour afterwards.
14. Close Acrobat and Adobe Creative Cloud.

Congratulations!
You have now completed the College computer set up instructions.

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