Capture screenshots to attach to emails & Service Desk tickets
Capture screenshots using Snipping Tool
Visit Microsoft’s Use Snipping Tool to capture screenshots webpage for instructions on opening Snipping Tool on your computer and using its simple features. Although you can use the Print Scrn button on your keyboard to take a screenshot of your entire monitor, Snipping Tool allows you to select only the information and menus that you need to capture, and then annotate, save, or share the snapshot.
NOTE: For best results, save your screenshots in PNG format to the file location of your choice. The Snipping Tool’s default format is PNG, but you can use the Save as type drop‑down menu to change the file type if necessary.
Attach screenshots to emails
Once you create your screenshots by following the instructions in the Capture screenshots using Snipping Tool section, you can insert them into an email message in one of two ways:
Add as a separate file
On the Message tab, in the Include group, click the Attach File drop‑down menu, select your image, and then click Insert.
Add into body of message
With your cursor anywhere in the body of your message, on the Insert tab, click Pictures, select your image, and then click Insert.
Attach screenshots to ITS Service Desk Tickets
Once you create your screenshots by following the instructions in the Capture screenshots using Snipping Tool section, you can add your screenshot to either a new Service Desk ticket or an existing Service Desk ticket:
New ticket
- Click New Service Desk ticket to submit your support request.
- Once created, in the Attachments section, click the green + symbol on the right‑hand side of the section’s title bar (or click the add attachment link).
- On the Attach File menu, click Choose File, select your image, and then click Attach.
Existing ticket
- Click Existing Service Desk ticket to view your ticket.
- In the Attached Files section, click the green + symbol on the right‑hand side of the section’s title bar (or click the attach another file link).
- On the Attach File menu, click Choose File, select your image, and then click Attach.
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