Capture screenshots using Snipping Tool

Refer to the Use Snipping Tool to capture screenshots webpage for instructions on opening Snipping Tool on your computer and using its simple features. Although you can use the Print Scrn button on your keyboard to take a screenshot of your entire monitor, Snipping Tool allows you to select only the information and menus that you need to capture, and then annotate, save, or share the snapshot.

NOTE: For best results, save your screenshots in PNG format to the file location of your choice. The Snipping Tool’s default format is PNG, but you can use the Save as type drop‑down menu to change the file type if necessary.

Attach screenshots to emails

Once you create your screenshots by following the instructions in the Capture screenshots using Snipping Tool section, refer to Step 1 to attach them using Snipping Tool or refer to Step 2 to attach them using Outlook.

  1. To attach your screenshot using Snipping Tool, click the Send Snip drop‑down menu, and choose from the following options:
    • To insert the image into the body of your email, select Email Recipient.
    • To attach the image as a separate file, select Email Recipient (as attachment).
  2. To attach your screenshot using Outlook, click New Email, and choose from the following options:
    • To insert the image into the body of your email, with your cursor anywhere in the body of your message, on the Insert tab, click Pictures, select your image, and then click Insert.
    • To attach the image as a separate file, on the Message tab, in the Include group, click the Attach File drop‑down menu, select your image, and then click Insert.

Attach screenshots to Case Logs

Once you create your screenshots by following the instructions in the Capture screenshots using Snipping Tool section, refer to Step 1 to attach them to a new Case Log or refer to Step 2 for an existing Case Log.

  1. For a new Case Log, in the Attachments section, click the green + symbol on the right‑hand side of the section’s title bar (or click the add attachment link), and then proceed to Step 3.
  2. For an existing Case Log, in the Attached Files section, click the green + symbol on the right‑hand side of the section’s title bar (or click the attach another file link), and then proceed to Step 3.
  3. On the Attach File menu, click Choose File, select your image, and then click Attach.

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