Workplace Communication Training for Health Care Aides
Program Overview
Effective communication is at the heart of high-quality healthcare. It improves resident outcomes, reduces misunderstandings, and supports a more positive, professional work environment. This training helps your Health Care Aides (HCAs) develop the essential speaking and listening skills they need to thrive in the Canadian healthcare setting.
An empathetic, therapeutic, and patient-centred approach will be incorporated into all interactions. Learners will recognize, demonstrate, and reflect upon listening and speaking strategies, therapeutic communication, and a range of language structures, health-related vocabulary, and communication strategies geared towards the optimal support of residents.
Duration
4 hours x 12 weeks
48 hours Total
Asynchronous Independent Coursework:
2.5 hours per week
Synchronous Online Classes:
1.5 hours per week
Benefits
- Improve clarity and confidence when speaking with residents and staff
- Develop strategies for reporting information and giving instructions
- Practice therapeutic communication techniques
- Strengthen phone, voicemail, and documentation skills
- Receive customized feedback from instructors
Topics
- Therapeutic communication and tone
- Reporting and clarifying information
- Giving step-by-step instructions
- Asking effective questions and checking understanding
- Communicating with residents, families, and team members
- Telephone and voicemail etiquette
- Reading and responding to workplace documents
- Writing notes and making observations
Learning Outcomes
Participants will learn how to:
- Communicate clearly using simple, accurate language and non-verbal cues
- Deliver clear instructions and explanations using signal words and modals
- Report patient information using appropriate grammar and tone
- Use active listening and questioning techniques to clarify and confirm
- Respond to written materials and document key details in point form
Program Requirements
Equipment
Learners need a computer with internet access, a webcam, and a good-quality headset and microphone.
English Level
Minimum Canadian Language Benchmark (CLB) 6 required.
Contact
To register your staff or learn more about how this program can support your workplace, please contact: hesp@rrc.ca
RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.