Welcome to the Service Portal
RRC Polytech is excited to introduce the Service Portal — a new, centralized way for staff and students to submit requests and receive support. In future phases other Service areas of the Polytech will join the Portal.
The Service Portal is your new front door to campus services
Built to simplify how staff and students access support, the Service Portal provides a single, centralized place to request services, track progress, and find helpful resources.
By bringing multiple tools together into one platform, it delivers a clearer, more consistent, and more efficient support experience across campus.
The Service Portal is now live!
Why the Service Portal matters
The Service Portal is designed to improve how support services are delivered across campus by enhancing accessibility, collaboration, and communication.
Through a single, user-friendly platform, staff and students benefit from:
- Faster response times and quicker request resolution, supported by improved workflows and ticket tracking.
- Greater transparency, allowing users to view the status and history of their requests in real time.
- Self-service resources, including FAQs and knowledge articles, to help users find answers independently.
- Consistent communication and updates, keeping users informed throughout the support process.
- Improved reporting and analytics, enabling departments to identify trends, optimize resources, and drive continuous improvement.
- Simplified onboarding for new staff and students, by consolidating support tools in one central location.
Phased Implementation Approach
The Service Portal is being rolled out through a phased implementation to ensure a smooth transition and continuous improvement across campus. Each phase introduces new capabilities while maintaining clear communication and support for staff and students.
Phase 1 — MyTickets Transition & Service Portal Launch
(June-TBD)
Phase 1 focuses on transitioning MyTickets from HUB to the new Service Portal, marking an important step in modernizing service management at RRC Polytech.
This phase provides a centralized platform where staff and students can submit and track requests, access services, and experience improved transparency and efficiency in support delivery.
The following two images present the Service Portal home page and the Service Catalog.
Service Portal home
The Service Portal home page contains links to request support, to your MyTickets, and to our extensive Knowledgebase where you will find self-help information.
Service Catalog
The Service Catalog page has direct links to specific ITS support, popular and frequented support links, and your most recently visited links.
Phase 2 — AI Virtual Assistant
In Phase 2, the AI Virtual Assistant will be introduced within the Service Portal to help users quickly find answers through Knowledge Base articles and self-service resources related to ITS and HR support.
The virtual assistant is designed to save time by guiding users to relevant information before submitting a ticket, enabling faster issue resolution, and reducing wait times.
Phase 3 — Maestro Transition
Phase 3 marks the beginning of the Maestro transition to the Service Portal. This phase includes the gradual migration of Maestro-driven processes, starting with ITS-owned Maestro requests.
Maestro stakeholders will be kept informed of timelines and milestones, with ongoing communication to ensure transparency and a smooth transition as workflows move into the Service Portal.
RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.