Information Technology Solutions Services
ITS Service Desk
Review our IT Solutions ITS Service Desk website for self-service articles from our Help Resources web pages, ITS Alerts, FAQs section for technical and other related College inquiries, and our NEW ITS Systems Status and Quick Access Link webpages. These ITS technical services will assist you in locating the information and self-help you require and provide you a way to contact ITS when you require further support.
You can scroll through all of the ITS Service Desk topics on this page or click the individual topics below:
- Help Resources
- ITS System Status **NEW**
- Quick Access Link **NEW**
- Create a Service Desk Ticket
- Call the IT Service Desk
- Email the IT Service Desk
Help Resources
ITS has over 200 webpages of self-help documentation regarding the many services we support. Review these pages at Help Resources to locate the information you require about Office 365, Staff Email, Microsoft Teams, Webex, VPN (Virtual Private Network), Windows and Microsoft, Wireless, Passwords, and many more.
ITS System Status **NEW**
You will now find a link to the ITS System Status webpage on the ITS Service Desk. This service provides you information of current outages (planned or unplanned) or known IT concerns that are affecting others or the whole College community. This information is available 24/7. For your convenience, we have provided you an option to subscribe to notifications. You will receive messages when there is a change of status on the systems you use most frequently or when you want to be alerted when a system is up again after an outage.
Quick Access Link **New**
On the ITS Service Desk webpage you will find a link to View my unresolved support request submissions. This is a direct link to your submitted tickets so that you can more easily add information, answer questions from an IT staff member looking after your concern, and to keep up to date on the progress of your ticket.
Create a Service Desk Ticket
The preferred method of intake for reporting your issue is to submit a Service Desk support ticket. You can submit a ticket 24/7 using the quick and easy Request Support form to let us know about your problem. Service Desk agents will review, triage, and contact you to resolve your issue or gather more information should the concern need to be escalated.
Call the IT Service Desk
You can call the IT Service Desk on campus @ 2125 or off-campus @ 204-632-2125. An IT Service Desk team member will record the details of your issue and create a support ticket on your behalf. Service Desk tickets are managed in queue and priority order. If no one is available to take your call, please leave a voicemail with your name, student/employee number, the details of your issue, a personal phone number or your personal email address so that we may contact you.
Email the IT Service Desk
You can email the IT Service Desk at servicedesk@rrc.ca. An IT Service Desk team member will record the details of your issue and create a Service Desk ticket on your behalf. Service Desk tickets are managed in queue and priority order. If no one is available to take your call, please leave a voicemail with your name, student/employee number, the details of your issue, and a phone number or personal email address so that we may contact you.
RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.