Voicemail features

You can scroll through all the voicemail features on this page or click the following links to proceed directly to the area you need help with:

• Change your greeting by telephone
• Change your telephone password
• Check your messages from a touch tone telephone
• Forward your voicemail messages by telephone
• Listen to your voicemail messages
• Reply to your voicemail messages by telephone
• Voicemail shortcut menu

Change your greeting by telephone

1. Press the Messages button on your telephone to log on to Unity Connection. For additional log on methods and instructions, open the Listen to your voicemail messages webpage.
2. Press 4▸1
3. Listen as Unity Connection plays your current greeting, or press # to skip it.
4. Use the following keys to choose the greeting that you want to change:

After your greeting plays, use the following keys to change it, and follow any additional voice prompts:

If you rerecord your greeting, you can use the following keys as you record:

← Back to the top of the page

Change your telephone password

Your telephone password protects the privacy of your messages and secures your Unity Connection mailbox from unauthorized access. You can change your telephone password at any time by following these steps:

1. Press the Messages button on your telephone to log on to Unity Connection. For additional log on methods and instructions, open the Listen to your voicemail messages webpage.
2. Press 4▸3▸1
3. Enter a new password using keys 0–9, and then press the # key.
   
   NOTE:

   • The minimum password length is four digits.
   • Unity Connection stores your five previously used passwords and prohibits you from reusing a password that it has saved in your history.
   • Your password credentials expire after six months, at which time the system will prompt you to change your password.

4. Reenter your new password to confirm it, and then press the # key.

← Back to the top of the page

Check your messages from a touch tone telephone

The message waiting indicator on your desktop telephone will notify you when you receive a new message. To retrieve your messages using a touch‑tone telephone, follow these steps:

1. Press the Messages button on your telephone to log on to Unity Connection. For additional log on methods and instructions, open the Listen to your voicemail messages webpage.
2. Use the following keys on your telephone key pad:
   • Press 1 to hear new messages.
   • Press 3▸1 to hear saved messages.

During message options:

After message options:

← Back to the top of the page

Forward your voicemail messages by telephone

1. After listening to your message, press 5 to forward it to another recipient.
2. Record an introduction when you hear the tone, and use the following keys as you record:

Key	Action
8	Pause/resume
#	End recording
✱	Cancel
0	Help

3. When you are finished recording, press the # key.
4. Follow the voice prompts to add recipients to your message, and then press the # key to confirm the recipient.
   
   NOTE: When adding a recipient, the system defaults to the “spell by name” format. To change to the “dial by extension” format, press #▸#.
5. Press 1 to add another name, press # to send the message as is, or press 3 for message options. Use the following keys to select message options, and follow the voice prompts to send your message:

Key	Action
1	Change addressing
2	Change recording
3	Set special delivery
4	Review message
#	Send message as is
✱	Cancel message

6. Press the # key to forward the message.
7. After you forward your message, follow the voice prompts to manage your original message.

← Back to the top of the page

Listen to your voicemail messages

You can log in and listen to your voicemail messages in the following three ways: (1) from your own desktop telephone, (2) from another RRC Polytech extension, and (3) from an off‑campus or cellular telephone.

From your own desktop telephone

1. Press the Messages button.
2. Enter your PIN (password), followed by the # key.

From another RRC Polytech extension

1. Press the Messages button.
2. Press the ✱ key.
3. Enter your ID (4‑digit extension), followed by the # key.
4. Enter your PIN (password), followed by the # key.

From an off‑campus or cellular telephone

1. Dial 204‑632‑2200.
2. Press the ✱ key.
3. Enter your ID (4‑digit extension), followed by the # key.
4. Enter your PIN (password), followed by the # key.

OR

1. Dial 204, followed by your 7‑digit telephone number.
2. When you hear your greeting, press the ✱ key.
3. Enter your ID (4‑digit extension), followed by the # key.
4. Enter your PIN (password), followed by the # key.

← Back to the top of the page

Reply to your voicemail messages by telephone

When you reply to a message by telephone, you can reply to the sender only, the sender and all other recipients, and recipients that you add to your reply. To reply to a voicemail message by telephone, follow these steps:

After listening to a message, press 4 to reply to the sender, or press 4▸2 to reply to the sender and all other message recipients.

Record your reply using the following keys as you record:

Press # to send the message, or press 1 to add more recipients and hear other message options. Use the following keys to select message options, and follow the voice prompts to send your message:

After you send your reply, follow the voice prompts to manage your original message.

← Back to the top of the page

Voicemail shortcut menu

Main menu

While listening to the main menu, use the following keys to manage your message options:

Sending a message

After recording and addressing your message, use the following keys to manage your message options:

During message playback

While listening to your message, use the following keys to manage your message options:

← Back to the top of the page

Desktop telephone support

Click the links below to submit an ITS support ticket for these specific topics:

• College Desk Phone – Report Issue with Existing
• College Desk Phone – Request New
• Voice Mail

← Back to Desk phone and voicemail