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IT Operations

Manage and maintain the technological services that keep businesses running.

Merge customer service skills with technical knowledge to start a rewarding career in information technology.

Information technology operations professionals are service-minded experts who put customer experience and the needs of the business first. 

Through the IT Operations program, you will develop the communication, customer service and technical support skills you need to assist various businesses and organizations across industries.

In this program, you’ll learn to manage software, hardware and cloud services and provide network administration, storage, information security, device management, cloud management and help desk services. You’ll also develop the fundamental IT knowledge, communication strategies and learning techniques you need to continue growing your skills, advance your career goals and pursue new opportunities.

  • Program Type
    Full-time
  • Credential
    Diploma
  • Annual Intakes
    Fall and Winter
  • Location
    Exchange District Campus
  • How to Enrol
    Application required
  • Application Type
    Regular admission
  • Program Length
    2 years
  • Indigenous Pathway
    Program pathway available to Indigenous learners
  • International Program
    Open to students from around the globe

Experience a Polytechnic Education

Full-time Delivery: Something New Every Term

In this program, you will develop the information technology and business skills you need to manage processes and support IT services for internal and external clients.

TERM 1

Explore customer service philosophies and communication strategies as you develop foundational skills in IT technology, networks and hardware.

TERM 2

Develop core IT management skills, practice customer service skills and learn to assess IT system security.

TERM 3

Learn to set up cloud services and recover data, explore business continuity and disaster recovery strategies and expand your professional communication skills.

TERM 4

Build professional connections, gain work experience and solve real-world problems by completing a co-op placement or industry project with a local organization.

Employment Potential

Prepare yourself for career success

Potential Grad CAREERS

  • Application support systems analyst
  • Client success manager 
  • Configuration management specialist  
  • Corporate support specialist 
  • Desktop support technician
  • Incident management analyst 
  • Infrastructure systems analyst  
  • IT help desk associate
  • IT operations analyst
  • IT service delivery analyst
  • IT service desk technician
  • Technical support specialist
  • User support technician

What to Expect in This Program

Get Prepared for the Future of Work

Excel with small class sizes, practical learning and experienced instructors, all focused on your success. With an employer-driven education, you won’t just be ready for a career – you’ll be prepared to stay in front of what’s ahead.

Work with classmates, expert instructors and industry partners to create real-world solutions in our dedicated ACE Project Space.
Study, meet and relax as you take advantage of RRC Polytech’s modern meeting spaces and state-of-the-art facilities.
Build the crucial communication and collaboration skills to support day-to-day IT operations and become an asset in any organization.
Learn to keep critical systems up and running using RRC Polytech’s industry-standard equipment and modern facilities.

Graduate Success

Information technology is an essential service that organizations and individuals rely on daily. As technology evolves and businesses grow, IT operations professionals constantly update their expertise to help manage and support our increasingly digital world.

Build the skills employers need

IT Operations students will confidently graduate with versatile, highly sought-after skills. Through this program, you’ll develop the IT knowledge, customer service and communication skills and real-world work experience you need to excel and take advantage of new opportunities and industry demands.

Stay ahead of the industry

RRC Polytech’s IT Operations is the only post-secondary training program of its kind in Manitoba. RRC Polytech works closely with industry partners to quickly understand market needs and help you develop the practical skills and technical knowledge you need to start your career and surpass employer expectations.

Explore your employment potential

RRC Polytech’s IT Operations is the only post-secondary training program of its kind in Manitoba. RRC Polytech works closely with industry partners to quickly understand market needs and help you develop the practical skills and technical knowledge you need to start your career and surpass employer expectations.

“Red River College Polytechnic gave me the skills and industry connections that I needed to reboot my career.”

Dylan Manness
Richardson International

“(RRC Polytech’s) fantastic courses, instructors and project (space) armed me with what was needed in the field.”

Andrew MacKay – Team Lead
Manitoba Public Insurance

Who Should Enrol?

Turn your talents into academic success

As an IT Operations student, you are passionate about technology and are excited to expand your knowledge. You enjoy working with others and have excellent customer service skills. You are also a patient and persistent problem solver with strong computer skills and a talent for troubleshooting.

Students that excel in this program often share these interests, skills and personality traits.

PERSONALITY TRAITS

  • Adaptable
  • Both introverts and extroverts
  • DIYer
  • Patient
  • Technical thinker

SKILLS

  • Adaptability
  • Communication
  • Positive attitude
  • Problem solving
  • Troubleshooting

INTERESTS

  • Technology
  • Hardware
  • Cloud services
  • Help desk
  • Processes
  • Networks
  • Technical support
  • Customer service
  • Gaming
  • Technology

All the Information You Need

MAKE AN INFORMED DECISION

ADMISSION REQUIREMENTS

Ensure signup goes smoothly and understand program requirements before registering. Review required documents and procedures to make sure you’re prepared to enter this program.

LOCATION, DATES AND FEES

Start planning with peace of mind and get the information you need on one easy-to-find page. Review start dates, locations, book and equipment costs and program fees.

SCHOLARSHIPS

Celebrate and motivate your learning. Whether you’ve sprinted through the first term or just received your acceptance letter, find a variety of bursaries, scholarships and awards.

OTHER INFORMATION

Explore our Catalogue for more detailed information, including a program outline, course descriptions and everything you’ll need to plan and prepare for your future success.

DATES AND FEES

Start preparing with peace of mind. View information about courses and sections, including locations, delivery methods and costs. It only takes minutes to register and further your future.

LIST OF COURSES

Plan out your preferred learning journey. Review a summary of this program’s courses to discover what you’ll learn and how an RRC Polytech education will help your career.

ADMISSION REQUIREMENTS

Ensure signup goes smoothly and understand program requirements before registering. Review required documents and procedures to make sure you’re prepared to enter this program.

OTHER INFORMATION

Explore our Catalogue for more detailed information, including a program outline, course descriptions and everything you’ll need to plan and prepare for your future success.

Begin Your Journey

Get Started with RRC Polytech

Apply Today

Your future is within reach, and we’re here to help you achieve it. Experience industry-focused opportunities available at RRC Polytech and develop the knowledge and skills to grow, lead and excel in your future career.

FINANCIAL AID

Support yourself while pursuing your RRC Polytech education. You may be eligible for loans, grants and bursaries to help tackle your financial needs.

CONTACT US

Whether you’re diving into a new career or still planning your first steps, we’ll find you the right support for any point in your learning journey.