Immigration FAQ

Frequently asked questions related to visa, permits and immigration. Choose your category below:

 

2. Immigration (IRCC) Website

2.1. How do I create an account on the immigration website?

Follow these steps to ensure you’re creating a MyCIC account successfully.

2.2. How do I add a new application to MyCIC Account?

This page has all the information you need to know to add a new application to MyCIC account.

2.3. How to check the processing time for my application?

Check out the CIC website for application processing times (updated weekly) and select the following required fields:

For PGWP or Co-op Work Permits:

  • What are you applying for? Visiting, studying, working temporarily
  • Which temporary residence application? Work permit extension (new employer)

For Study Permit Extension:

  • What are you applying for? Visiting, studying, working temporarily
  • Which temporary residence application? Study permit extension

For Study Permit:

  • What are you applying for? Visiting, studying, working temporarily
  • Which temporary residence application? Study permit

For Temporary Residence Visa:

  • What are you applying for? Visiting, studying, working temporarily
  • Which temporary residence application? Visitor visa (from inside Canada)

For Replacement of Immigration Documents:

  • What are you applying for? Replacing or amending documents, verifying status
  • Which type of document? Replacement of valid temporary resident document

2.4. How do I download and open a PDF form from IRCC’s website?

To download and open a PDF form, you need to have Adobe Reader 10 or higher installed. Mobile devices such as iPads, tablets and mobile phones can’t be used for IRCC forms.

PC Users

  • Find the link of the file you want to save (you may need to go back to the previous page to find it)
  • Right-click the link
  • Select “Save target as” or “Save link as”
  • Choose the location on your computer where you would like to save the file
  • Select “Save”
  • Use Windows Explorer to get to the location where you saved the file
  • Right-click on the PDF file
  • Select “Open with”
  • Select “Choose program”
  • Select “Adobe Acrobat Reader”
  • Make sure to check the box that says “Always use this program to open these files”
  • Select “OK”

Mac Users

  • Find the link of the file you want to save (you may need to go back to the previous page to find it)
  • Press the Control (ctrl) key and click on the link
  • When the option menu appears, choose “Download link to disk” or “Download linked file”.
  • Choose the location on your computer where you would like to store the file. Your computer will start the download once you have selected a location.
  • Use Spotlight or Finder to look for the downloaded file.

2.5. What do I do if I lost my GCKey username or password?

If you lost your GCKey password, you can create a new password. Go to this page and you’ll be able to create a new password after you answer the password recovery questions you previously set up while registering for a GCKey.

If you lost your GCKey username, you will have to create a new GCKey. If you create a new GCKey you can access an application by linking the application to your new account.

2.6. When trying to link the application to the online account, it says there are no matches. What can I do?

The method shown above is the only way to transfer your DLI number. If you are unable to locate your application, you may try the steps below.

  1. You must answer the questions exactly as you did on the application form. IRCC can only link the application to your account if the information you provided matches your application.

If you:

  • left a field blank on your application form, leave it blank in the fields below.
  • have updated any information about your application after you first submitted it, enter the most recent information.

2. If you are still experiencing difficulties, please write to IRCC using the IRCC web form and choose Technical difficulties located in the drop-down menu under the heading “Enquiry.” Also, add the following information:

  • All the answers provided while trying to link your application. Once on that page and after entering all your answers, provide us with screenshots.
  • Any error messages. To do this, provide us with screenshots showing the full browser window, including the website address field of the:

3. Studying in Canada

3.1. I have applied to extend my study permit. Can I travel outside Canada and be able to return?

Yes, you can leave Canada and return, as long as your visa or Electronic Travel Authorization (eTA) is still valid.

If your visa or eTA is expired, you will have to apply for and receive a new one before you leave.

When you return to Canada:

  • If your study permit is still valid, you may enter as a student.
  • If we extended your study permit while you were away, you may enter as a student.
  • If we are still processing your study permit extension, you may enter as a visitor. You can’t study until you get your study permit extension. The officer at the port of entry may ask you to prove you have enough money to support yourself in Canada.
  • You have the option to re-apply for a new study permit and pay the fees at the port of entry if you are a citizen or a permanent resident of the U.S. or a resident of Greenland or St. Pierre and Miquelon. Once you are in Canada, you can use this web form to withdraw your previous application.

A border officer will have some questions for you when you arrive back in Canada. If the officer believes there is reason to refuse your re-entry, you will not be able to re-enter Canada.

The officer at the port of entry may ask you for a copy of your extension application, the fee payment receipt and any other document to prove you applied for an extension.

Check out the CIC website for more information on traveling outside of Canada.

3.2. Can I stay in Canada after my study permit expires, if I have applied for a new permit?

Yes. You may remain in Canada as a temporary resident until a decision is made on your new permit application, as long as your application to extend was submitted prior to the expiry of your authorized stay.

If the new application was submitted to renew your study permit:

  • You may stay in Canada and continue studying as per the conditions of your original study permit until we decide on your application.

If the new application was submitted for a different type of temporary resident status (e.g., work permit):

  • On the expiry of your study permit, you must stop any of the activities stated in the original study permit once the permit expires. For example, you may have come to Canada as a student and then applied for a work permit. If so, you must stop studying once your study permit expires. Until you get a new permit, you cannot work or study.
  • (back to top ↑)

4. Working in Canada

4.1. What is the difference between work on-campus, off-campus, co-op, and after graduating?

You may be eligible to work in Canada while you’re studying and after you graduate.

As a study permit holder, you may qualify to work on-campus or off-campus without an additional work permit if you meet specific criteria.

If your academic, professional or vocational training program includes an essential co-op or internship component, you will need to apply for a work permit.

You may also apply for a post-graduation work permit to continue working in Canada after you graduate from an eligible institution.

4.2. Can I travel outside Canada and come back with my student visa while I am waiting for my post-graduation work permit?

Yes, you can leave Canada and return, as long as your visa or Electronic Travel Authorization (eTA) is still valid.

If your visa or eTA is expired, you will have to apply for and receive a new one before you leave.

When you return to Canada:

  • You may enter as a student if your study permit is still valid.
  • If we approved your post-graduation work permit while you were away, you may enter as a worker.
  • If we are still processing your post-graduation work permit, you may enter as a visitor. You cannot work until you get your post-graduation work permit. The officer at the port of entry may ask you to prove you have enough money to support yourself in Canada.
  • You have the option to re-apply for a new work permit, and pay the fees, at the port of entry if you meet all other applicable entry requirements. Once you are in Canada, you can use this web form to withdraw your previous application.

A border officer will have some questions for you when you arrive back in Canada. If the officer believes there is a reason to refuse your re-entry, you will not be able to re-enter Canada.

The officer at the port of entry may ask you for a copy of your extension application, the fee payment receipt and any other document to prove you applied for an extension.

4.3. Can I work while I am waiting to receive my post-graduation work permit?

You can work full-time while waiting for a decision on your post-graduation work permit application if, at the time you submitted your application, you:

  • Had a valid study permit.
  • Had completed your program of study.
  • were eligible to work off-campus without a permit.
  • Did not work off-campus more than 20 hours a week during academic sessions.

4.4. Can I work after I completed my program and before I receive the letter of completion from Red River College?

Yes. You are eligible to work part-time during that period if you:

  • Had a valid study permit.
  • Were eligible to work off-campus without a permit.
  • Did not work off-campus more than 20 hours a week during academic sessions.
  • (back to top ↑)

5. Temporary Residency

5.1. How can I extend my stay as a visitor?

Temporary residents currently in Canada with a valid study or work permit must submit their application for a new temporary resident visa to the Case Processing Centre in Ottawa (CPC-O) or visa office that serves their country of nationality.

  • If your temporary resident status expires after you have submitted your application for an extension but before you receive a decision on your application, you can stay in Canada under what’s called implied status. That means the law implies you are a temporary resident. That status lasts until Citizenship and Immigration Canada (CIC) decides on your new permit application.
  • If you have a single-entry visa this allows you to enter Canada once. If you leave Canada during your authorized stay, you must get a new visitor visa to re-enter Canada, unless you visit the United States or St. Pierre and Miquelon. If you visit those places, you can return to Canada without a new visa, as long as you:
    • return within the period that the Canadian immigration officer initially authorized when you first entered Canada (on your visa, it is either a handwritten date or 6 months from the date of the entry stamp); or
    • have a valid visitor record, work permit, study permit or temporary resident permit (authorizing re-entry) and return within the period that the officer initially authorized.

5.2. Must I leave Canada by the valid date on my temporary resident visa?

No. The date on the temporary resident visa is the date by which you must arrive in Canada. The border services officer at the port of entry will decide how long you can stay in Canada. The officer will use one of three ways to note how long you can stay:

  • The officer may stamp your passport and write a date under that stamp. If so, you must leave Canada by that date.
  • The officer may stamp your passport and give you a visitor record. If so, you must leave Canada by the date shown under “Valid until” on that visitor record.
  • The officer may simply stamp your passport without writing a date under that stamp or give you a visitor record. If so, you can stay in Canada for six months.
  • (back to top ↑)

DISCLAIMER: This document was prepared by a Regulated Canadian Immigration Consultant (RCIC) in compliance with the Canadian Immigration and Refugee Protection Act. This is not a legal document. Immigration laws and procedures change frequently, and so the procedure for creating MyCIC account may have changed since this document was prepared. Please always refer to www.cic.gc.ca for the most up-to-date information, or contact Red River College Immigration and Student Advisor. This document was prepared on July 16, 2018.

Contact Us

Don’t see your question up there?

CONTACT US

Work and Immigration

Find more information and supports for working in and immigrating to Canada.

WORK AND IMMIGRATION