Frequently Asked Questions
Current and Accepted Students
After this term, can I visit my home country, or travel overseas in general?
Can I take the Fall 2020 term off and come back in January 2021 for my studies?
My child’s school (daycare and K-12) is cancelled until further notice. Do I have to come to school?
Can I still order a Confirmation of Enrollment and/or Transcript?
Assessment Services is cancelling all testing dates. What should I do?
International Travel and Immigration-related Matters
I have not received the Renewal of my Study Permit or TRV (Temporary Resident Visa) yet. What should I do? Can I continue to study?
If I am currently out of Canada and cannot travel to Canada, what should I do?
If I am unable to complete my program of study as scheduled due to COVID-19, will it affect my study permit?
Biometric-designated Service Canada offices are closed across Canada, and my appointment was cancelled. How can I complete my biometric collection requirements?
I have already received my Study Permit approval letter. Will I still be allowed entry into Canada at this time?
My classes were switched to online delivery. Can I return to my home country right away and finish them remotely?
I will be out of school for more than 150 days and unable to leave Canada. How can I still comply with my study permit condition?
My classes have switched to online delivery. Will online course impact my Post-Graduation Work Permit (PGWP) eligibility?
If my classes are cancelled/switched to online/switched to part-time due to COVID-19, can I work full-time for this period?
Finance-related Matters and Student Life Support
I need to access a foodbank service. Where can I go?
I have been laid off by my employer (during regular employment or program co-op). Can I apply for Employment Insurance?
I normally pay my tuition in person by cash. During the College closure, how can I pay on time so I don’t incur a late penalty?
Inquiry on International Health Insurance
I am a current international student and I am concerned about the COVID-19. Who should I contact for information about my health insurance coverage?