ArriveCAN App

ArriveCAN App

As part of Canada’s efforts to reduce the spread of COVID-19, all travellers are required to provide specific information upon and after entry into Canada. This includes requirements to provide a quarantine plan and contact and travel information. The Government of Canada introduced ArriveCAN in April 2020 to create a secure and user-friendly way to help travellers comply with these border measures. ArriveCAN is available as a mobile app or by signing in online. For more information, click here.

Pre-arrival to Canada

As of November 21, 2020, air travellers whose final destination is Canada will be required to submit their information electronically through ArriveCAN before they board their flight. This includes travel and contact information, quarantine plan and COVID-19 symptom self-assessment. Travellers must be ready to show their ArriveCAN receipt when seeking entry into Canada; a border services officer will verify that they have submitted their information digitally. Travellers who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to a $1,000 fine.

Post-entry to Canada

As of November 21, 2020, travellers who enter Canada will also be required to submit information through ArriveCAN or by calling the 1-833-641-0343 toll-free number during their quarantine or isolation period. Within 48 hours of entering Canada, travellers must confirm they have arrived at their place of quarantine or isolation. Those in quarantine must complete a daily COVID-19 symptom self-assessment during their quarantine period.

Travellers who do not submit the mandatory information required after crossing the border will be considered a high priority for follow-up by law enforcement. Submitting information digitally will help travellers reduce their processing time at the border and limit physical contact between travellers and border services officers and the Public Health Agency of Canada officers. This protects the health and safety of travellers and officers.

The ArriveCAN app is available for download on Google Play for Android or through the App Store for iOS. Travellers can also submit their information by signing in online.