Resources

Online Parking Pass Guide

Logging into the Parking Portal

• Visit the online Parking Portal
• From the Login page select Staff/Student Login

• From the Parking Portal you will have the option to view permits, citations, and appeals.

Purchasing a permit

• Select Get Permits
• Read instructions carefully and proceed
• Select the permit you wish to purchase and agree to the terms (only permits you are eligible for will appear)

Select permit dates

• Select the effective start and end date for your selected permit
• You may select the start date of your permit up to 15 calendar days in advance.

Confirm/register license plates

• Confirm which vehicle the permit is for (If vehicle is not listed select Add Vehicle and enter appropriate vehicle information). You may register up to four license plates.
• It is the responsibility of the permit holder to ensure registered license plates are always current. Failure to register a license plate will result in citations issued.
• The permit holder is responsible for all citations issued on all registered license plates.
• If you have a license plate on your profile that you no longer use, you may disable it. The license plate will be inactive and will stay on your profile.

Your cart and payment

• Choose Payment Method and select Pay Now
• The permit you are purchasing is virtual and you will not receive a physical hangtag. If you require additional parking after his permit expires, it is your responsibility to login and purchase parking.

• Review Payment Confirmation
• Select Pay Now
• You will be rerouted to enter credit card information and returned to the Parking Portal for your receipt

Citations

Viewing citations

• From the Parking Portal select View Your Citations

• This will show any past or present citations associated with your account and give you the option to pay or appeal your citation(s)

• Citations may only be appealed with-in 15 days from the date of issue.
• Citations issued for Parking in an accessible stall without authorization and Parking in a Fire Lane are not appealable.
• All citations will need to be Paid before they can be Appealed. We will cancel the citation if the appeal is successful and refund the citation fee.

Paying a citation

• To pay for a citation, select Add to Basket from the Citation Menu
• Once it has been added to basket select your Basket and click Pay Now

• You will be directed to your Cart
• Select Payment Method and click Pay Now
• Review information in your cart (You will also have the option to Remove the citation from your cart).

• You will be re-routed to enter credit card information and returned to FlexPort for your receipt.

Appealing a citation

• Because all citations will need to be Paid before they can be Appealed, first pay off the citation you are looking to appeal.
• Once you have paid the citation, go back to the Citation Menu from the Parking Portal homepage.
• From the Citation Menu select Appeal on the citation

• Confirm the plate number of the vehicle associated with the citation
• Select Confirm

• Review the citation details and select next once you have agreed with the information presented

• Select email and address (You can add an email and address if one is not already in the system)
• Type the reason for the appeal 
• You may add up to three attachments before submitting the appeal

• You will be directed to the appeals receipt

• We will review your appeal and email you a decision to the email you provided on the appeal form.