Communication and Professional Practice for Medical Laboratory Technologists

Program Overview

The Communication and Professional Practice for Medical Laboratory Technologists course (CPP for MLTs) is offered for internationally-educated medical laboratory technologists who are either permanent residents or Canadians. It’s provided for free, thanks to funding from Shared Health.

The focus in on the critical, non-technical skills and strategies for communication and professional practice needed for working as a medical laboratory professional in the Canadian health-care system. The emphasis is on speaking and listening, with some focused writing.

The program consists of real-time, instructor-led online classes where all learners communicate directly with each other, in addition to independent online tasks and assignments.

When you finish the program, you’ll be more confident and skilled at communicating in the Canadian health-care system. A final report and a Certificate of Completion will be issued to students upon successful completion of the course.


15-week program


10 hours per week

Class Size

Small class sizes

Note: The CPP for MLTs Course is a pre-requisite for applying to the Manitoba IEMLT Bridging ProgramSee website for entrance requirements and further details.

Successful completion of the CPP for MLTs Course does not guarantee entrance into the Manitoba IEMLT Bridging Program.


  • Develop speaking, listening, reading and reflective writing skills
  • Prepare to re-enter or progress within your profession
  • Improve sociocultural communication skills for interacting with patients, co-workers and other health-care professionals
  • Understand culture and professionalism in the Canadian health-care system
  • Build confidence to interact with peers, other health professionals, patients and their families
  • Attend guest lectures from the College of Medical Laboratory Technologists of Manitoba and Shared Health

The most helpful part for me was introducing us to the health-care system here in Canada. It taught us how to become a professional, how to act and communicate with fellow health-care providers to avoid conflicts at the workplace, and how to engage with patients. It taught us the culture in Canada to help us understand our patients better and provide the best service we can give as an MLT.

Former CPP for MLT student


  • Understanding “Language” and “Communication”
  • Introduction to cultural awareness
  • Overview of health-care in Canada and Manitoba
  • Intercultural communication
  • Patient-centred practice
  • Collaborative practice
  • Professional communication
  • Managing challenging interactions
  • Professionalism and professional practice (codes and standards)
  • Competency profile (three components)
  • Test-taking strategies (including for the MELA language assessment)
  • Interview preparation and job readiness
  • Reflective practice

Program Requirements


A computer with a webcam, internet access, printer, plus a good-quality headset and microphone.

Medical Laboratory Technologist

This program is intended for internationally- or Canadian-educated medical laboratory technologists. Medical laboratory assistants are also eligible to apply.

English Level

For individuals who were born and educated outside of Canada, the following language requirements must be met.

Language ProficiencyListeningSpeakingReading*Writing
CLB level8887

* A CLB Level 7, IELTS 6.5 or CanTEST 3.5 in Reading may be considered.

Note: If your language levels are lower than this, it is recommended that you take the Communication for Health Professions program first to build your language skills.


All applicants who are permanent residents must have a referral from WELARC.

Program Dates

Winter 2022

January 4, 2022 – April 30, 2022