The Red River College Library receives plenty of inquiries about the wireless networks on all our Winnipeg campuses. Our goal is to help all our library patrons, though we always have to be clear that we do not control or manage the wireless networks here at RRC. At the Library we are users, just like you!
In fact, it is the Information Technology Department that manages the wireless networks at the Notre Dame Campus and throughout the Exchange District Campus.
WERE YOU ASKED TO CHANGE YOUR PASSWORD? FORGET THIS NETWORK!
Every six months you will be asked to change your password. Unfortunately, your personal devices, such as cell phones or tablets, will have your old password saved in their wireless network connection settings.
Q: How do you do update your wireless password?
A: Forget this network!
Just ask your device to “Forget this Network” and then setup a new connection to the wireless netwwork.
When you ask your device to “forget this network”, always keep in mind that it was likely trying to actively connect to the wireless with a bad password. This may have caused the college’s wireless system to lock out your device. So, when you reconnect with your username and your new password it may still not connect. It is probably locked out!
Wait 30 minutes after you “Forget this Network” for your locked-out device to be re-allowed to connect to RRCWireless.
LAPTOPS – MAC AND PC
If you have a laptop, you may not need to “Forget this Network”. You can likely just login with your new password when your computer challenges you for credentials. However, you may still have to wait 30 minutes for your laptop to cease being locked out. Just enter your new password, and wait for the lock-out period to expire (30 minutes).
We offer face-to-face help at our Library Helpdesks:
- Notre Dame Campus – Library Computer Lab (8AM to 4PM)
- Exchange District Campus – Lower Learning Commons (8AM to 4PM)
Red River College Information Technology Solutions maintains wireless help guides on their web site:
Posted by Mark Nelson – RRC Library