At the Library we are familiar with the technical hurdles that may face students. In this article, we will list some of the more common technical questions we get, and outline how you can overcome technical problems and succeed in your studies.

Connecting to Wireless

The Red River College Library continues to receive inquiries about the wireless network. However,  at the Library we are wireless users, just like you! At RRC, the Information Technology Solutions department manages the wireless networks.

There is an online technical guide if you are having difficulty connecting your device to wireless:

• https://www.rrc.ca/its/help-resources/wireless-network/connect-to-rrc-wireless/

There are four important lessons to remember when connecting to RRCWireless:

1. Always use RRCWireless. Don’t use RRCGuest.
2. Login with the same username and password you use in HUB.
3. If you are a returning student, and you had to reset your password over the summer, use “forget this network” and setup a fresh connection to RRCWireless.
4.  If your device was set with an old password, this will cause the college’s wireless system to lock out your device. Unfortunately, when you attempt to reconnect with your username and a correct password you may still be locked out! Just forget the network, wait 30 minutes, and attempt to connect again

Student Email

To connect your student email to your mobile device, follow the instructions posted on this page:

• https://www.rrc.ca/its/help-resources/student-email/connect-student-email-to-your-device/

Microsoft Office

Academic licensing allows students to install Office 365 on their personal computer. To do so, you need to follow the instructions in this guide:

• https://www.rrc.ca/its/help-resources/office-365/microsoft-office-for-personal-use/install-office-365-on-a-personal-computer/

Printing

Details of your “printing account” can be found by logging in to the “Papercut” application on a college computer, or browsing to the the papercut website:

• https://printaccount.rrc.ca/

The Library has a guide that will help you installing College Printers on your personal laptop:

• https://rrclibrary.libguides.com/printing

Getting Help

You are welcome to visit one of the Library Helpdesks for face-to-face support:

• Roblin Centre Lower Learning Commons:  Weekdays 8:00AM to 4:00 PM
• Notre Dame Campus Library Computer Lab:  Weekdays 8:00AM to 4:00 PM

Library Helpdesk staff are great at helping students diagnose a wide variety of issues.