The Red River College Library receives plenty of inquiries about the wireless networks on all our Winnipeg campuses. Our goal is to help all our library patrons, though we always have to be clear that we do not control or manage the wireless networks here at RRC. At the Library we are users, just like you!
In fact, it is the Information Technology Department that manages the wireless networks at the Notre Dame Campus and throughout the Exchange District Campus.
Are you a Returning Student? Forget this Network!
If you are, you likely had to reset your password over the summer. When you return to the college, make sure that any of your devices, such as cell phones or tablets, also have your new password in their settings.
Q: How do you do update your wireless password?
A: Forget this network!
Just ask your device to “Forget this Network” and then setup the network fresh.
When you ask your device to “forget this network”, always keep in mind that it was likely trying to actively connect to the wireless with a bad password. This would have caused the college’s wireless system to lock out your device. So, when you reconnect with your username and your new password it may still not connect. It is probably locked out!
Wait 30 minutes after you “Forget this Network” for your locked-out device to be re-allowed to connect to RRCWireless.
Laptops – Mac and PC
If you have a laptop, you may not need to “Forget this Network”. You can likely just login with your new password when your computer challenges you for credentials. However, you may still have to wait 30 minutes for your laptop to cease being locked out. Just put in your new password, and wait for the lock-out period to expire (30 minutes).
We offer additional help at our Library Helpdesks:
- Notre Dame Campus – Library Computer Lab (8AM to 4PM)
- Exchange District Campus – Lower Learning Commons (8AM to 4PM)
As well we have a web page with extensive wireless resources and guides: http://library.rrc.ca/Help-and-Guides/Wireless.aspx