Information Technology Solutions

Information Technology Solutions

News and Alerts

Colleague system is back up now.

October 29, 2014

The Colleague system is now back up and running as well as WebAdvisor and SelfServe web sites as well.

Servers back up

October 22, 2014

All Servers are back up again.  The issue was with the backup jobs that were backing up specific servers hanging on creation of their snapshots.  We are following up with the software vendor to resolve the issue.

Host servers down

October 22, 2014

Applications Development custom application web servers are not running this morning.  It appears to be related to failed backups.  Server management is working on the issue.  Case Log, RRC Reporting, Online Registration, HUB and other applications are affected.

FlashPlayer update issue

October 17, 2014

The current version of FlashPlayer ActiveX is 15.0.0.189
There was an issue with the upgrade on Wed October 15 from 15.0.0.152.
After a shutdown and power on of your machine. FlashPlayer ActiveX should reinstall. This may take up to 1 hour after the power on.
 If the Interactive Services window keeps appearing you need to click on view message.
The message is
“The version of the Player that you are trying to install is lower that what is currently installed. ” Click ok
Then click return now button.
Then Shutdown and power on your machine.
 
 

Server issues at Roblin Resolved

October 2, 2014

No actual outages occurred with production servers.  The issue was resolved prior to it affecting production academic servers.

Slow access to RRC Web Resources from outside the College

September 25, 2014

We are currently experiencing slow access from outside the College to web based resources.  Resources such as Learn, Hub, Share, the RRC Home page and others will appear slow at the moment.
The ITS Network Management team is currently working to correct the issue.