You can scroll through all the FAQ on this page or click the following links to proceed directly to the area you need help with:

What is Microsoft Teams and why would I use it?

Microsoft Teams is a messaging application for teams where everyone can access all conversations, files, and notes in one place. Microsoft Teams is a place where collaboration and work can happen in the open using an interface that resembles a social media chat client such as Facebook or Google Hangouts.
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What are Teams?

Teams are collections of people, content, and tools that centre on different projects and jobs within an organization. In Microsoft Teams, team members can have conversations, share files and notes, and much more.
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What is a channel?

Channels allow team members to have focused conversations about specific topics. Every team has its own set of channels—starting with the General channel—and the members of a team get to decide what they want the rest of their channels to focus on.

Some channels are devoted to specific projects, initiatives, and locations. Others focus on different areas of interest, updates, or discussion topics. And some channels are just for fun! Every channel within a team is fully accessible to all the team members, so everyone can feel free to join in a channel conversation.

For teams with many channels, you can use the “Favourite a channel” feature to display the channels that are interesting or relevant to you. To favourite a channel so it remains visible in your teams list, click the Select to favorite the channel () icon next to the channel’s name. If there is recent activity in your favourite channel, its name will appear in bold text. If someone @ mentions you in one of your favourite channels, you will see a red number count next to the channel name that tells you the number of @ mentions you received.

You will not automatically see the team channels that you do not add to your favourites. You can explore all the channels that belong to a team, however, by clicking the # more channels link below your favourites list. Once you click the link, you can explore the list of additional channels and choose which ones to add to your list of favourites.
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What is the difference between team channels and private chats?

Team channels allow everyone on the team to participate in open conversations, whereas private chats are visible only to team members involved in the chat.
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What is T‑Bot and what does it do?

T‑Bot is a powerful tool designed to help you learn how to use Microsoft Teams. When you type a question, keyword, or phrase into a chat, T‑Bot will find the answer for you!
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How do I make one‑on‑one calls?

You can make direct and group calls without having to host a meeting. These calls are private and will not appear in any team conversation. To start a new conversation, click the New chat () icon next to the Command box at the top of the screen, and then click the Video call or Audio call button at the top right‑hand corner of the screen. Refer to Microsoft’s Start a chat in Teams webpage for more information.
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Which browsers are supported?

Please visit Microsoft’s Web client – Get clients for Microsoft webpage for the most up‑to‑date information about the browsers that Teams supports.
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Is Microsoft Teams accessible only from my browser?

You can download the Microsoft Teams app for Windows, Mac, Android, and iOS. Refer to Microsoft’s Downloads – Microsoft Teams website to install Teams on your device.
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How do I log out of Microsoft Teams?

Windows: To log out of Microsoft Teams, click on your profile picture at the top right‑hand corner of the screen, and then click Sign out. You can also right‑click the app icon on your taskbar, and then click Log out.

Mac: To log out of Microsoft Teams, click Microsoft Teams on the menu bar at the top of your screen, and then select Quit Microsoft Teams. You can also press Cmd + Q.

For all operating systems, once you log out of Microsoft Teams, you will need to enter your College log on credentials to log back on.
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What can a team owner do?

Team owners can add and remove members, edit or delete a team, and change the team picture. In addition, team owners can set the following permissions:

  • Set team members’ permissions for channels, tabs, and connectors.
  • Control @[team name] mentions that will notify everyone on the team.
  • Allow @[channel name] mentions, which will notify members who have favorited the channel.
  • Allow the use of GIFs, stickers, and memes.

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How do I send a private message?

To send a private message, click the click the New chat () icon next to the Command box at the top of the screen, type the names of the people that you want to start a chat with into the To field, compose your message in the Type a new message field at the bottom of the screen, and then press Enter.
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How do I add someone to a private chat?

To add someone into a private conversation, click the Add people () icon at the top right‑hand corner of the screen, type the person’s name into the Add field, and then press Enter.
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Can I send a message to someone on Skype for Business from Microsoft Teams?

Although Red River College does not provide access to Skype for Business, you can use Microsoft Teams to chat with someone outside of the College who is using Skype for Business. When you start a one‑on‑one chat (refer to the Can I still make one‑on‑one calls FAQ) with the person you would like to talk to, they will get your message in Skype for Business. In the chat, you will have the opportunity to invite them to join you—and the rest of the world—in Microsoft Teams.

NOTE: If the person you are chatting with has ever used Microsoft Teams, they will always receive your messages in Teams. If they are not receiving your messages in Skype for Business for any other reason, please submit a Case Log.

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Can I send group messages to Skype for Business users?

Unfortunately, you cannot send group messages to Skype for Business users. When someone invites you to a group conversation from Skype for Business, however, you will receive a notification in Microsoft Teams and can then join the conversation in Skype for Business.
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Is chatting with Skype for Business users in Microsoft Teams any different?

Although Red River College does not provide access to Skype for Business, you can effectively chat with someone on Skype for Business from within Microsoft Teams, but you will be missing certain features such as emojis, file attachments, and tabs. In addition, Teams will not save your conversation history, so if you update, refresh, or open Microsoft Teams on a different platform (such as your mobile device), you will not be able to view your old messages.
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How do I know which conversations include me?

To monitor conversations that include you or require your attention, click the Activity () icon on the left‑hand pane to review the following notifications:

  • Your @mentions in conversations where you can easily spot them. (You will also see a number next to the name of a channel whenever someone @mentions you there.)
  • @mentions in the teams and channels that you belong to.
  • Replies to conversations that you are a part of.
  • Replies to your replies.

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How do I recover a deleted team?

You can submit a Case Log to request the recovery of a deleted Team within 30 calendar days from the date of deletion. It is not possible to recover a deleted Team after 30 days.
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How do I add people to a team?

If you are a team owner, click Teams on the left‑hand pane, select the team name in the list, click the More options () icon, and then click Add members.

To add multiple people (a team can hold up to 2,500 people), you can type the name of a contact group, security group, or Office 365 group.
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NOTE: If you have questions or need technical assistance, submit a Case Log or contact ITS at its‑information@rrc.ca.

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