Mobile devices

IT Solutions (ITS) provides support services for mobile device activations, upgrades, cancellations, transfers of responsibility, recommendations for travelling out of the country with your mobile device, and more.

You can scroll through all of the mobile device topics on this page, or click the following links to navigate directly to the area you need help with:

• Activating or upgrading a mobile device
• Cancelling a mobile device contract
• Employees leaving the corporate cellular plan (College to personal)
  • Departing employee process
  • Transfer of responsibility – College to personal
  • Port out
• Transferring in a mobile device & number (personal to College)
  • Transfer of responsibility – Personal to College
  • Port in
• Suspending a lost or stolen mobile device
• Travelling out of the country with your mobile device
• Managing your voice and data plan
• Bell Mobility Employee Discount

Activating or upgrading a mobile device

You can do one of the following:

• Click College cell phone to submit a support ticket regarding your mobile device. ITS will continue communication with you through the ticket.
• Complete and sign the Mobile Device Request Form and then email the file to servicedesk@rrc.ca. ITS will create a support ticket on your behalf using the information you provided. They will then continue communication with you through the ticket.

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Cancelling a mobile device contract

Expired contract

If your contract has expired, you can cancel your service without penalty. Click College cell phone to submit a support ticket indicating that you want to cancel your service and include your cell number and service cancellation date. ITS will cancel your service for the next billing cycle.

Still under contract

If your device is still under contract but is no longer required, you can choose from the following options:

• Redeploy the device to someone in your department who needs a mobile device.
• Cancel the service and pay the contract buyout charges and ITS will confirm the buyout charges.

Click College cell phone to submit a ticket to request one of the above options.

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Employees leaving the corporate cellular plan – College to personal

If you are leaving the corporate cellular plan, you can choose from the following three options: (1) Departing employee process, (2) Bell Mobility transfer of responsibility, or (3) Port out.

Departing employee process

You must return all College‑issued mobile devices to the College when you leave. The College will either reassign the device with a new mobile number and it will remain active on the RRC Polytech account, or it will cancel the service and buyout charges may apply.

If you transferred responsibility of your existing personal mobile device to the College’s corporate account, you can retain your device when you leave the College.

Transfer of responsibility – College to personal

You can retain your mobile number with Bell Mobility, and it will cancel your mobile number on the RRC Polytech account. This option applies only if you do not have an existing contract; otherwise, RRC Polytech will be subject to buyout charges. (The College will not incur any costs associated with transferring a phone number.)

The College may not permit the transfer of the number if it has become a general use number for the College or is published in association with the College.

If you have any questions, create a support ticket at College cell phone.

Port out

You can take your mobile number outside of Bell Mobility, and it will automatically suspend your number from the RRC Polytech account and cancel it after the next bill date. Authorization to release your mobile number is valid for only 30 days. After that time, Bell Mobility will cancel your service and buyout charges may apply. (The College will not incur any costs associated with transferring a phone number.)

If you have any questions, create a support ticket at College cell phone.

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Transferring in a mobile device and number – personal to College

You can use your existing personal mobile device and number on the College corporate account. Please refer to the Bell Mobility transfer of responsibility and Port in sections below for more information. In this case, the mobile device will remain your property if you leave the College.

To transfer in a mobile device and number, the following conditions apply:

• Your device must meet the minimum technology requirements.
• You are responsible for any existing contracts and fees from the transferring provider.
• You are responsible for all transfer costs.
• Your device is subject to College oversight and control in the same manner as a College‑issued mobile device.

If you have any questions, create a support ticket at College cell phone.

Transfer of responsibility – personal to College

You can give RRC Polytech permission to move your Bell Mobility mobile number to the RRC Polytech account. If the device is on contract, you are responsible for any buyout charges on your final invoice. Once processed, the mobile number will become the property of RRC.

If you leave the College, you can retain your number if it is not a general use number for the College or published in association with the College. Please open the Employees leaving the corporate cellular plan section for more information or create a support ticket at College cell phone.

Port in

You can give RRC Polytech permission to move your mobile number from any carrier to the RRC Polytech account. If your device is on contract, you are responsible for any buyout charges on your final invoice. Once processed, the mobile number will become the property of RRC.

If you leave the College, you can retain your number if it is not a general use number for the College or published in association with the College. Please open the Employees leaving the corporate cellular plan section for more information or create a support ticket at College cell phone.

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Suspending a lost or stolen mobile device

If your mobile device is lost or stolen, create a support ticket at College cell phone. ITS will suspend your service to prevent any unauthorized charges from incurring if your device is found, and used, by a third‑party.

• If you find your mobile device, create a support ticket at College cell phone to request that your service be resumed.
• If you do not find your mobile device, create a support ticket at College cell phone and ITS will help determine your options to resume service with another device (requires budget manager approval).

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Travelling out of the country with your mobile device

The corporate plan includes flex roaming rates.

If you want to use your corporate device for personal travel, you must create a support ticket at College cell phone to request this prior to travel and that you will reimburse the College for any personal costs above the base cell phone amount.

If you are a College employee and would like more information about travel and roaming rates, please refer to the Bell Mobility default travel and roaming rates PDF.

If you have any questions, create a support ticket at College cell phone.

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Managing your voice and data plan

If you are a College employee and would like more information about your cellular voice and data plan, please refer to the Bell Mobility cellular contract rates and features PDF.

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Bell Mobility Employee Discount

Bell Mobility provides an employee discount for personal Bell Mobility Wireless plans. All full‑time and part‑time employees are eligible for the discount.

For more information, click Bell Exclusive Partner RRC Polytech.

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