Cisco IP desktop telephone user instructions

For a description of your telephone’s buttons, refer to the Overview of Cisco 7942 & 7962 IP telephones section on this page. If you are looking for user instructions for your specific telephone model’s features, refer to the Cisco IP telephone models section for links to Cisco’s online documentation.

If you are looking for instructions for listening to your voicemail messages, please see the Staff voicemail user instructions Help Resources page. To download and print a one‑page quick reference chart for listening to your voicemail messages, click Voicemail quick reference guide.

Overview of Cisco 7942 & 7962 IP telephones

NOTE: Cisco 7942 and 7962 models shown—other models similar. Refer to the Cisco IP telephone models section for a description of your specific telephone model.
Cisco Unified IP Telephone 7942G Cisco Unified IP Telephone 7962G
Cisco phones
Name Description
1 Line or speed‑dial button Opens a new line, speed dials the number on the LCD screen, or ends a call. The Cisco 7962 model offers six lines (or speed dial buttons), while the 7942 model offers two.
2 LCD display Displays time, date, phone number, caller ID, line/call status, and soft key tabs.
3 Foot‑stand adjustment Allows you to adjust the angle of the telephone base.
4 Message button
Provides access to voicemail system.
5 Directories button
Provides access to call history and online telephone directories.
6 Help button
Displays help for a telephone button or function on the LCD screen.
7 Settings button
Provides access to settings, including ring sound and screen contrast.
8 Services button
Provides administrators with an unassigned button so they can add applications in the future.
9 Volume button
Sets the speakerphone, headset, handset, and ringer (when the telephone is idle) volume.
10 Speaker button
Turns the speakerphone on and off.
11 Mute button
Turns the mute feature on and off.
12 Headset button
Turns the headset function on and off.
13 Navigation button
Allows you to scroll through LCD options or incoming calls.
14 Keypad Functions as a traditional telephone dial pad.
15 Soft keys Activates the function listed at the bottom of the LCD display (above the corresponding soft key). Different soft key functions are available depending on the telephone’s state, e.g., on hook or off hook.
16 Handset with indicator light Functions as a traditional telephone handset, with a light strip that blinks when the telephone rings and remains lit to indicate when a voice message is waiting.

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Cisco IP telephone models

Cisco 7000‑series telephones Cisco 8000‑series telephones
For 7000‑series telephones, the model number is located at the top right‑hand corner of your telephone (refer to image above). For 8000‑series telephones, press the Applications button (refer to image above), select Phone information, and the Model number field displays your phone model.

Visit the following Cisco user support document links for your specific telephone model:


7940 & 7960

7942 & 7962

7945, 7970, & 7975

8811 & 8841

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