Choosing an appropriate headset

When looking for a headset, there are many factors such as style, functionality, and intended use to consider so you get the right product for your needs.

Style and functionality tips

• Headsets vs. Headphones: Headphones are small speakers that fit on or near your ears. Headsets always have a microphone, which allows you to speak as well as listen.
• Mono vs. Stereo: Mono headsets have a single earpiece and cover only one ear. They are ideal for having a conversation while listening to your surroundings and communicating with others around you. Stereo headsets have two earpieces and cover both ears. They are better for focusing on the audio content while blocking out surrounding noise.
• Ear‑buds vs. On‑ear & Over‑ear: Ear‑buds fit inside your ear. They are portable but can be uncomfortable if worn for extended periods. On‑ear and over‑ear headsets have earphones that fit over the outside of your ear. They come in different models with varying degrees of padding for improved noise isolation but can feel warm if worn for too long.
• Connectivity options: Wired headsets provide reliable connections and eliminate battery maintenance but they reduce mobility. Wireless headsets provide enhanced mobility but they require battery maintenance and may be susceptible to interference. (The method for connecting wireless headsets will vary depending on your device.)

Headset selection FAQ

For a list of headset models that ITS has tested and approved for a variety of College uses, open the IT Solutions recommended headsets PDF. You can find additional information in the following FAQ:

I am looking for a general use headset. What are some things for me to consider?

Computer use: If you are looking for a headset for general computer use such as video calls, webinars, and listening to video, consider the following:

• If you want to be able to hear and interact with others around you, an on‑ear mono headset is your best choice.
• If you want sound isolation, a stereo over‑ear style headset is ideal.
• If you want to wear your headset for long periods, an over‑ear headset provides the most comfort.
• If you want maximum reliability with your computer, a wired USB headset is best.
• If you want a wireless headset, a Bluetooth connected device is an appropriate choice.
• If you want to buy your own headset, choose from reputable name brands like Logitech, Jabra, or Plantronics. For a list of recommended models, open the IT Solutions recommended headsets PDF.

Mobile device use: If you are looking for a headset to use with your mobile device for things such as making calls or listening to music and video, consider the following:

• If you want a wired headset, you will have the convenience to just plug and go.
• If you want a wireless headset, your headset will require recharging or batteries before use.
• If you want the most portable option, an ear‑bud headset is best.
• If you want optimum comfort, an over‑ear or on‑ear headset is ideal.
• If you want to buy your own headset, choose from reputable name brands like Logitech, Jabra, or Plantronics. For a list of recommended models, open the IT Solutions recommended headsets PDF.

What if I have ergonomic needs?

If you have an ergonomic need, please email safety@rrc.ca to request an ergonomic assessment.

I am a Customer Service Representative answering College calls. Which headsets are best for me?

Please ask your Manager to submit a Service Desk ticket at the ITS Service Desk website for help with selecting and pricing the right headset for you.

What is the best headset for the following College phones: (1) Cisco Desk Phone, (2) Cisco Jabber Client, and (3) Cisco IP Communicators?

IT Solutions has reviewed and tested a number of headsets to ensure proper compatibility and audio quality. For a list of recommended models, open the IT Solutions recommended headsets PDF.

You may also ask your Manager to submit a Service Desk ticket at the ITS Service Desk website for help with selecting and pricing the right headset for you.

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