Active Synchronization policy FAQ
You can scroll through all the FAQs on this page or click the following links to proceed directly to the area you need help with:
- What is Active Synchronization?
- Why do I have to agree to these terms?
- This is a College‑issued device—why must I sign the Active Sync agreement?
- How do I request to have my College email available on my mobile device, and do I require my supervisor’s permission to proceed?
- I have signed the Active Sync agreement—how do I add my phone or mobile device?
- Why do I have to have a password on my device?
- What does it mean to wipe my phone?
- What should I do if my phone gets lost or stolen?
- I lost all the data on my phone—can IT Solutions restore it?
- How do I back up the data on my phone?
- Will I still receive my email in Outlook?
- If I delete an email on my phone, will I still have it in Outlook?
- How far back can I sync?
- Can I set Automatic Replies (formerly called Out of Office Assistant) on my phone?
- Can I reset my phone myself?
- I accidentally reset my phone to the factory default settings—can I restore my data?
- How do I change my password?
- I am not getting emails anymore—how can I fix it?
What is Active Synchronization?
Active Synchronization is Microsoft’s technology that enables secure access to emails, calendars, tasks and contacts from the College’s staff email system on your mobile device.
Why do I have to agree to these terms?
You are not obligated to forward your College email to your device. You can access staff email through HUB (please open the Log on to staff email webpage for instructions). However, if you choose to synchronize your College email with a mobile device, the College needs to ensure that College data is secure. The Active Sync agreement confirms that you understand the access that IT Solutions requires to manage your device and the steps taken to wipe the data from a compromised mobile device.
This is a College‑issued device—why must I sign the Active Sync agreement?
Even though it is a college-issued device, it might contain personal data and applications not synchronized with Outlook. This data will be lost if IT Solutions has to wipe your mobile device. The Active Sync agreement confirms that you understand the access that IT Solutions requires to manage your device and the steps taken to wipe data from a compromised mobile device.
How do I request to have my College email available on my mobile device, and do I require my supervisor’s permission to proceed?
Log on to HUB, and in the Launchpad widget, click the chevron (˅) icon at the top‑right side of the Processes section, and then click the Resource Request – Active Sync – Enable Mobile Device Maestro process link. Complete the required fields, and confirm that you agree to the terms of the Active Sync agreement. You do NOT require authorization from your supervisor.
I have signed the Active Sync agreement—how do I add my phone or mobile device?
On the ITS Help Resources page, under the Staff Email topic, click the Connect staff email to your mobile device link for instructions for your specific device.
Why do I have to have a password on my device?
This is for security reasons. If you lose or misplace your phone, a password will prevent someone from being able to access your data or send emails from your account immediately.
What does it mean to wipe my phone?
Wiping your phone will reset your device to its factory default settings, removing all your data. This includes College emails, pictures, videos, contacts, and any applications you installed on the device. IT Solutions regularly recommends backing up your mobile device to prevent data loss.
What should I do if my phone gets lost or stolen?
If you have a College‑issued device, report the incident to RRC Polytech Security Services in person or by phone at 204‑632‑2323. You must report any lost or stolen device, whether personal or College‑issued, by submitting a Service Desk ticket using the ITS Service Desk website. IT Solutions will determine if it is necessary to wipe the device.
I lost all the data on my phone—can IT Solutions restore it?
No. IT Solutions does not save a copy of your data on your device and recommends that you regularly back up your mobile device to prevent data loss. If you have backed up your device to a computer or cloud‑based service, you can recover lost data by following your manufacturer’s instructions. Refer to how do I back up the data on my phone FAQ.
How do I back up the data on my phone?
You can refer to the instructions that came with your phone or visit the following support websites:
Will I still receive my email in Outlook?
Yes, Active Sync allows you to open the same emails on your mobile device that are on your computer’s Outlook.
If I delete an email on my phone, will I still have it in Outlook?
No. By default, your mobile device will synchronize with your computer. When you add or delete an item, such as an appointment, Outlook is synchronized to make the change on all devices automatically.
How far back can I sync?
Your phone’s manufacturer determines the default setting for this. Please refer to the instructions that came with your phone or visit the following support websites for information about changing your device’s sync settings:
Can I set Automatic Replies (formerly called Out of Office Assistant) on my phone?
Yes. You can find this option in the email account menu on your mobile device.
Can I reset my phone myself?
Yes. You can wipe your device using the RRC Polytech Outlook Web App interface.
IMPORTANT: IT Solutions cannot recover your data Once you wipe your device. You can restore only the data that you have backed up yourself.
I accidentally reset my phone to the factory default settings—can I restore my data?
IT Solutions does not save a copy of your data on your device. Once you wipe your device, IT Solutions CANNOT recover your data. You can restore only the data that you have backed up yourself. Please visit the following manufacturer’s support websites for instructions on backing up and storing your data:
How do I change my password?
To change your password, please open the HUB Change your password page. (You can also open the Staff password help resources page for detailed instructions about changing your password.) You must also change your password in the following places:
- Cell phone Wi‑Fi password
- Cell phone Exchange email account password
- Laptop Wi‑Fi password
For additional information about your password, please open the following ITS Help Resources pages:
- Unlock your College account
- Connect staff email to your mobile device
- Troubleshooting tips – Connect to Red River College Polytechnic wireless
I am not getting emails anymore—how can I fix it?
If you have recently changed your password, please verify that you have updated your password in the following commonly overlooked places:
- Cell phone Wi‑Fi password
- Cell phone Exchange email account password
- Laptop Wi‑Fi password
For additional information about your password, please open the following ITS Help Resources pages:
- Unlock your College account
- Connect staff email to mobile device
- Troubleshooting tips – Connect to Red River College Polytechnic wireless
RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.