An updated version of Windows 10 is now available in Software Center. The upgrade process takes approximately three hours. Please allow this time for the process and schedule it according to your availability.

Your computer will restart several times throughout the install process. This is a normal function of the upgrade.

IMPORTANT: You can continue working on your computer during this part of the process. You will be required to close out of all applications (including email and Microsoft programs) and restart your computer in Step 7.

Begin the upgrade process

  1. You must plug the College’s wired network into your computer—you cannot use Wi‑Fi for this process.
  2. Click the Windows Start button on the bottom left‑hand side of the taskbar, and in the Start menu, type Software Center using the American spelling of “center” (not the Canadian spelling of “centre”).
  3. Click Software Center in the search results.
  4. On the Software Center page, click the Updates tab on the left‑hand pane, and then click Feature update to Windows 10, (business editions), version 1809, en‑us.

    NOTE: The Software Center images were captured for the 1803 version upgrade, however this does not affect this upgrade as the process is the same.
  5. On the Update Details window, click Install.
  6. When the warning message opens confirming your intention to upgrade, click Install, and a progress bar will appear indicating that the upgrade is installing.
    IMPORTANT: This part of the upgrade process takes at least 1‑1/2–2 hours. Please keep the College’s wired network plugged into your computer for the entire upgrade. You can continue working on your computer during this part of the process. You will be required to close out of all applications (including email and Microsoft programs) and restart your computer in Step 7.

  7. When the installation process is complete, click Restart.
    IMPORTANT: Close all applications before clicking Restart, including email and all Microsoft programs. You will be unable to work on your computer for 35–40 minutes during the restart process. The system will restart several times on its own until the installation is 100% complete. You do not need to do anything at this point.
  8. Click Restart to complete the upgrade, and when the log on screen opens, log on with your College credentials, and then proceed to the Install drivers for your computer’s hardware section for additional required instructions.
    NOTE: This last portion of the upgrade will take 5–10 minutes and will complete the upgrade for Windows 10 to version 1809. Refer to the Install drivers for your computer’s hardware section for additional necessary instructions when complete.

Install drivers for your computer’s hardware

You must install new drivers on your computer after you complete the upgrade to Windows 10 version 1809.

NOTE: Installing the proper drivers for your computer will take approximately 15 minutes. You can continue working on your computer, but you will be required to restart your system in Step 6.

  1. You must plug the College’s wired network into your computer—you cannot use Wi‑Fi for this process.
  2. Click the Windows Start button on the bottom left‑hand side of the taskbar, and in the Start menu, type Software Center using the American spelling of “center” (not the Canadian spelling of “centre”).
  3. Click Software Center in the search results.
  4. On the Software Center page, click the Applications tab on the left‑hand pane, and then click SSM (V2) HP SSM (V2).
  5. Click Reinstall or Install depending on which option displays for you (both options are correct), and a progress bar will appear indicating that the driver updates are installing.

  6. When the Software Center Applications tab opens, click Restart to complete the installation of the new drivers, and when the log on screen opens, log on with your College credentials.
NOTE: If you have difficulty with any part of this process, please submit a Case Log (or have someone create one on your behalf) using the Hardware category.

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