An updated version of Windows 10 is now available in Software Center. The upgrade process takes approximately three hours. Please allow this time for the process and schedule it according to your availability.

Your computer will restart several times throughout the install process. This is a normal function of the upgrade.

IMPORTANT: You may continue working on your computer during this part of the process. Later, in Step 9, you will be required to close out of all applications, including email and Microsoft programs. You will receive a notification of this further along in the instructions.

Begin the upgrade:

  1. You must be plugged into the College’s wired network. You cannot use Wi‑Fi for this process.
  2. Click on the Windows Start icon on the bottom left‑hand side of the taskbar.
  3. Type Software Center using the American spelling of “center”, not the Canadian spelling of “centre.”
  4. Click Software Center when it appears in the search results menu.
  5. Click the Updates tab on the left‑hand pane.
  6. Click Feature update to Windows 10, (business editions), version 1803, en‑us.
  7. On the Update Details window, click Install.
  8. A confirmation box will open confirming your intention to upgrade. Click Install once again. You will see that the update is installing.

    IMPORTANT: This part of the upgrade process will take at least 1‑1/2–2 hours. Please keep the computer plugged into the College’s wired network for the entire upgrade.

  9. After the install is finished, this window will open, click Restart.

    IMPORTANT: Please close out of all applications, including email and all Microsoft programs at this time. You will be unable to work on your computer for the next 35–40 minutes during the restart process. The system will restart several times on its own and cycle through until 100% completion. You do not need to do anything at this point.
  10. Click Restart to complete the upgrade, and when the log on screen opens, log on with your College credentials.

    NOTE: This last portion of the upgrade will take 5–10 minutes and will complete the upgrade for Windows 10 to version 1803.

Install drivers for the computer hardware

This is a necessary installation for your computer after the Windows 10 to version 1803 upgrade is complete.

NOTE: This will install the proper drivers for your computer. This process will take approximately 15 minutes, and you may continue to work on your computer. There will be a required restart of your computer at Step 8.

  1. You must be plugged into the College’s wired network. You cannot use Wi‑Fi for this process.
  2. Click on the Windows Start icon on the bottom left‑hand side of the taskbar.
  3. Type Software Center using the American spelling of “center”, not the Canadian spelling of “centre.”
  4. Click Software Center when it appears in the search results menu.
  5. Click the Applications tab on the left‑hand pane.
  6. Click SSM (V2) HP SSM (V2).
  7. Click Reinstall or Install, whichever displays for you. Either will be correct.

    You will see that it is installing.
  8. The Applications tab in Software Center will open. You will see Reinstall which is the default setting. Restart your computer at this time to complete the installation of the new drivers.

Your computer will open on your log on screen, which indicates that the process is now complete.

NOTE: If you have difficulty with any part of this process, please create a Case Log (or have someone else create one on your behalf) using the the Hardware category.

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