COVID-19 ITS FAQ
Can I forward my desk phone to a cell phone?
The College has a limited number of incoming and outgoing phone lines. Being set up to forward your desk phone to a cell phone, you would tie up both an incoming and outgoing line. Instead, please record a custom voicemail message stating how you can be reached (email address, cell phone number, etc.).
How do I check my voicemail messages or change my voicemail greeting from home?
- Dial 204‑632‑2200.
- Press the ✱ key.
- Enter your ID (4 digit extension), followed by the # key.
- Enter your PIN (password), followed by the # key.
To change your greeting by telephone, please see the Change your greeting by telephone webpage for instructions.
How do I request a laptop in order to work from home?
There are only a limited supply of laptops available. All approved laptop requests will be prioritized based on business continuity needs. If you require a laptop to work at home, please submit your request to email@example.com to allow the Incident Management Team to review the request.
Can I use my personal computer to work from home?
The College’s preference would be to not use your personal computer for various reasons, including virus protection, software updates, data security, and privacy concerns. If you require a laptop to work at home, please submit your request to firstname.lastname@example.org to allow the Incident Management Team to review the request.
Can I take my monitor or laptop docking station home to use?
These items are owned by your department. You will need to get the approval of your direct manager. All monitors and docking stations must be returned to your office once the COVID-19 situation has concluded.
How do I request a VPN account or have my VPN password reset?
These requests can be made through Maestro process “Resource Request – VPN Account: New Account and Password Reset (MP034)”. Please be advised that VPN resources are limited and you should limit the use of this resource as much as possible.
Which Red River College Polytechnic Services do I need VPN for?
The services listed below require you to VPN to access them. All other College services do not require VPN. Please use your VPN only to access these resources and disconnect your VPN when completed.
|Applications that require VPN to access|
|Colleague (Colleague WebUI)|
|Infosilem Suite (Classroom Scheduling)|
|ISP (International Ed)|
|Npower (RRC Polytech Card Access System)|
|Raisers Edge (Donation Management)|
|Recruit (Management portal for Recruit)|
|SALTO (PGI Residence Card Access System)|
|WinPrism (College Bookstore POS)|
|Shared Network Drives|
What other College IT resources can I access from home?
The ITS working from home help resources page provides you with helpful tools, suggestions, and advice to help you get the most out of your IT resources while working at home. It includes links to the Help Resources pages you are likely to use most often, which include the following:
- College cellular device data usage FAQ
- Updating Windows and running a virus scan
- Office 365, OneDrive, and Staff Email FAQ
- Using Microsoft Teams while working from home
- Using Webex
- Virtual Private Network (VPN)
How can I access the tethering and mobile hot spot features on my cell phone?
You can use your cell phone’s mobile data to connect your laptop or tablet to the Internet using the mobile hotspot and tethering features. To enable these features, please see the Set up mobile hotspot & tethering on your cell phone webpage.