Remove Acrobat Serialization

Three cirucmstances that would require you to remove Acrobat serialization:

  • You have previously signed in with a personal Adobe ID.
  • You must provide a serial number when you open Adobe CC.
  • You receive a notification that your Adobe Acrobat DC subscription has expired.
    subscription expired image

Run serialization

  1. In your Windows search box, type Software Center, and then click Software Center.
    software centre
  2. Under Applications, locate and click on Remove Acrobat serialization.
    remove acrobat serialization
  3. Click Install.
    install

    NOTE: If the Reinstall button displays, this process was previously installed. Please proceed to Step 4.
    reinstall
  4. When complete, close out of Software Center with the “x” at the top right-hand corner.
  5. Adobe should open immediately.
NOTE: If Adobe does not open, you may have previously signed on to Adobe with a personal Adobe ID and must sign out.

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Sign out of your personable Adobe ID

  1. Click the icon on the upper right-hand side, and then click Sign Out.
    sign out
  2. Click Sign out.
    sign out

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Sign in with your College Enterprise Adobe ID

  1. In your Windows search box, type Adobe, and then click Adobe Acrobat DC.
    adobe acrobat dc
  2. Click the icon on the upper right-hand side, and then click Sign In.
    sign in
  3. Click Sign In Now.
    sign in now
  4. Enter your College user name followed by @rrc.ca, and then click Sign in to redirect to the College sign in menu.
    email address
  5. Enter your College user name followed by @rrc.ca, enter your password, and then click Sign in.
    college credentials
    NOTE: If the Enterprise ID Sign in page, above, does not open, return to Step 4, click Sign in with an Enterprise ID, and then follow the steps once again.
    email address
  6. Click Continue.
    licensed
    Your Adobe Creative Cloud is now licensed.
IMPORTANT: If the previous instructions did not resolve the issue, please see the ITS Service Desk webpage to submit a support request.

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