Draft – New process for College issued computer set up instructions

Current Staff

Current staff have already completed the setup of their multi-factor authentication (MFA). Please proceed to the First Section to start the College-issued computer setup instructions.

New Staff

New staff must claim their account first and then configure their multi-factor authentication (MFA), before starting the College-issued computer setup instructions.

1. Setup your MFA using the following Help Resources web page:
   • MFA setup instructions
2. After you complete the MFA setup, please proceed to the First Section to start the College-issued computer setup instructions.

First Section

Connect to a network

1. Turn on your computer.
2. Connect to one of the following:
   • Your home network
   • RRCWireless on campus
   • Hotspot on your phone
3. Country of origin may appear, select Canada.
4. Keyboard layout may appear, select Yes.
5. Second keyboard layout may appear, select Skip.

Sign into your account

1. On the Let’s set things up for your work or school window, type your RRC Polytech email address, as username@rrc.ca, and then click Next.
   NOTE: You might receive a message that says, “There was an issue looking up your account. Tap Next to try again”. If you do, click Next again.
2. On the Let’s set things up for your work or school window, type your College credentials password, and then click Sign in.
3. To approve the sign in request:
   1. Open your mobile phone, and then open the Microsoft Authenticator app.
   2. Locate the number from the computer and enter it onto the open window on your phone.
4. Wait while the computer works on Device preparation, Device setup, and Account setup. Let it run through these processes, do not click Continue anyway. When complete the computer will restart.
   NOTE: The computer might check for Windows updates.
5. You may need to enter your College email address and password on the computer log on screen.
   NOTE: The computer is working on setting things up, you will see several messages on a black screen. These messages may appear in rotation on your computer stating: “Please wait while we set up your device, Getting things ready, Might take a few minutes, and Don’t shut off your PC”.
6. Approve a sign in request on your Microsoft Authenticator app on your phone by entering the number provided on your computer.
7. Once again, the Setting up for work or school window opens, working on Device preparation, Device setup, and Account setup. Let it run through these processes, do not click Continue anyway.
8. On the Want to use your face to sign in faster and more securely window, click Skip for now when the option opens to use your face to sign in faster.
   NOTE: These instructions are made with the Skip for now option. You will have some extra steps, if you select Yes, set me up.
9. The Use Windows Hello with your account window will open, click OK, as this step is a requirement to set up Windows Hello PIN.
10. The Set up a PIN window opens.
    
    IMPORTANT: The PIN must be six digits long.
    1. You may either enter a six digit number or select the checkbox if you want to include both letters and symbols in your new PIN, and this will provide a link to view the PIN requirements, if you want to learn more.
    2. Choose your new PIN, then confirm it, and then click OK.
11. On the All set window, click OK. Your computer will open up to the main screen, and the Search for apps window will open. This process is now complete, and you will use your new PIN to sign in to your computer.
    IMPORTANT: This new PIN is only for signing onto this particular computer.

Windows updates

1. In the Search box, in the bottom taskbar, type Check for updates, then click the search result of Check for updates under Best Match, and then click Check for updates on the right side of the Windows Update window.
2. Windows will find the needed updates if there are any, you can click Install now or Download and install all, or click Restart now when that appears. This could take five minutes.
   NOTE: You might not have any updates at this time, and you will see it indicated with the message of You’re up to date.
3. Close your Windows Update window, and your computer might restart completing the updates. When it opens you may need to log on with your new PIN.

Once complete, if you are using:

• a Lenovo ThinkPad, continue to the Lenovo ThinkPad updates to continue your setup.
• any other laptop, continue to the Second Section to continue your setup.

Lenovo ThinkPad updates

1. Open the Windows Search box, type Lenovo Commercial Vantage, then click Lenovo Commercial Vantage under Best Match, and then click Accept EULA if displayed, and then click Check for updates on the top right of the window.

   

   NOTE: If you receive a message asking whether you want Lenovo to access your microphone, click Yes.
2. Wait while it checks for any available updates. It might take a few minutes.
3. Once the check is complete, and it has found updates needed, click Update now to install critical updates.
   NOTE: If no updates were found, close the Lenovo Commercial Vantage window.
4. Restart machine when prompted, if there had been updates.

Once complete:

• Go to the Second Section to continue your computer setup.

Second Section

Microsoft Teams

1. In the Search box, in the bottom taskbar, type Microsoft Teams, and then click the Microsoft Teams app under Best Match.
2. On the Welcome to Teams window, click your account listed, which includes your full name and College email address.

   The Teams window will open as it locates your account. Then the full Teams window opens with your access to your Activity, Teams, and Chat, among other useful items.

3. A window opens, asking if you want Microsoft Teams to access your camera. Click Yes in order to take part in your Teams or Chat meetings.
4. A second window opens, asking if you want Microsoft Teams to access your microphone. Click Yes so that you can speak and be heard in your Teams or Chat meetings.
5. Teams set up is now complete, and you can close Teams.

Outlook

1. In the Search box, in the bottom taskbar, type Outlook, and then click the Outlook app under Best Match. Outlook will search for your accounts.
   
2. Windows will search for your account, using your College email address, username@rrc.ca, and set things up for your Outlook.
3. Your new Outlook inbox will open.
   NOTE: If you are having an issue with New Outlook, you can revert back to Outlook (classic), as it will continue to be supported until 2029.

   If you have an issue with the New Outlook, you can submit a ticket for assistance at ITS Service Desk.

Edge

1. In the Search box, in the bottom taskbar, type Microsoft Edge, and then click the Microsoft Edge app under Best Match.
2. When the large window welcoming you to Microsoft Edge opens, click Confirm and continue.
3. In the new window that opens, click Continue without Google data.
4. Click Next to customize your experience with these two options:
   • Express yourself with Overall appearance, Tab layout, and Pick a theme.
   • Select websites to Pin to your Windows taskbar.
5. When complete, click Finish, and the Edge browser opens, and you can close the browser.

Company Portal

1. In the Search box, in the bottom taskbar, type Company Portal, and then click the Company Portal app under Best Match.
   
2. On the Company Portal window, select College issued computer, and then click Done.
3. Close Company Portal.
   NOTE: If it is not found, it may need more time to set up in the background. Please continue with the other set ups needed, and then return to these instructions, or after a Restart of the computer.

Cisco Secure Client

1. In the Search box, in the bottom taskbar, type Cisco Secure Client, and then click the Cisco Secure Client app under Best Match.
   
2. In the Cisco Secure Client window, within the box type vpn.rrc.ca, and then click Connect.
3. In the smaller Cisco Secure Client window, click Accept. A window will indicate that you are now connected to Cisco Secure Client.
4. The larger browser Cisco Secure Client tab indicates, “You have successfully authenticated. You may now close this browser tab.”, and you should close this tab.

Disconnect from Cisco Secure Client

You can disconnect in several ways:

• In the bottom taskbar of your computer, in the Search box type Cisco Secure Client, then click the result, and then click Disconnect.
• Click on the Cisco Secure Client icon, in your start up icons on the bottom right side of the taskbar, and then click Disconnect in the small window that opens.
• If you choose to add Cisco Secure Client as an item that opens up every day on your bottom taskbar, you can click it, and then click Disconnect in the small window that opens.

OneDrive

To determine what you need to do for your OneDrive set up, please review the points below regarding your OneDrive blue cloud:

• If it is blue without the strike through it, your OneDrive is already set up on your computer and you are able to use it.
  
• If it is blue with the strike through it, continue with the instructions below at step one to set up your OneDrive.
  
  NOTE: If the OneDrive cloud icon is grey, click it, and then sign in with your RRC Polytech email address. Once complete, go to step one in this OneDrive section.

1. Once you have logged back on to your computer with your new PIN, locate the OneDrive blue cloud icon in the lower right-hand side taskbar. It will have a strike through it.
   
2. Click the OneDrive blue cloud icon and when the OneDrive isn’t connected window opens, click Sign in.
   NOTE: If the OneDrive cloud icon is grey, click it, and then sign in with your RRC Polytech email address. Once complete, go back to step one in this OneDrive section.
3. On the Microsoft OneDrive window called Set up OneDrive, your College email address will default in, click Sign in.
4. Click Work or school.
5. On the Your OneDrive folder window, click Next.
   NOTE: This window also shows the location of your OneDrive folder.
6. On the Backup folders on this PC window, click Start backup.
7. The Get to know your OneDrive window opens, click Next to scroll through the information below.
   • Share files and folders – click Next.
   • All your files, ready and on-demand – click Next.
   • Get the mobile app – click Get mobile app or Later.
8. The Your OneDrive is ready for you window opens, click Open my OneDrive folder as it is now ready to use.

   Your OneDrive folder will open in File Explorer, and you may close File Explorer as OneDrive is now set up.

File Explorer

1. In the Windows Search box, in the bottom taskbar, type File Explorer and then click the File Explorer result under Best Match.
2. Close File Explorer when done.

   Network shares will be found on the left side task pane, under This PC called z:\admin.rrc.ca\staff shares. There will be no individual drive letters mapped.

Adobe Creative Cloud

These are the steps to install Adobe Creative Cloud on your new computer.

1. In the Windows Search box, in the bottom taskbar, type Company Portal, then click Apps on the left side menu, then locate and click Adobe Creative Cloud, and then click Install.
2. Once the installation is complete, close Company Portal.
3. Search for Adobe Creative Cloud in the Windows Search box, and then click the Adobe Creative Cloud result listed under Best Match. Adobe Creative Cloud will likely update.

   

   NOTE: It might take a few minutes after the update for the Creative Cloud Desktop to open.
4. On the Sign in window, type your RRC Polytech email address, as username@rrc.ca, and then click Continue.
5. On the RRC Polytech small window, type your RRC Polytech email address once again, and then click Next.
6. On the small Sign in window, click Work or school account.
7. On the small Sign in window, type your password, and then click Sign in.
8. Open your Microsoft Authenticator app on your phone, locate the number from the computer, and then put that number on your phone’s Microsoft Authenticator app screen.
   NOTE: You might need to enter your phone’s pin to verify it is you. This usually happens when your phone had been locked when the Microsoft Authenticator app opens.
9. On the Stay signed in window, on your computer, click No. The Creative Cloud desktop will open.
10. On the small Welcome to Adobe Creative Cloud window, click Done.
11. The Creative Cloud Desktop will load the Apps tab, click Done on the small Welcome to Adobe Creative Cloud window.
12. Locate Acrobat small app box from the list of available applications, and then click Install.
13. Under the Acrobat title there is a percentage that tracks how much has been completed. It might take up to 15 minutes. Wait for the installation to complete. Once done, click Next.
14. Under the Acrobat heading, in the small window, click Open.
15. On the Welcome to Acrobat window, on the right-hand side, in the section called Always open PDFS in Acrobat, click Set as default.
16. In the Select as default app for .pdf files window, under Suggested Apps, click Adobe Acrobat, and then click Set default.
    NOTE: You might be prompted to do a Restart to complete settings updates. You can click Take the tour afterwards.
17. Close Acrobat and Adobe Creative Cloud.

Congratulations!

You have now completed the College-issued computer set up instructions.

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