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Human Resources

Human Resources

Paramedical Coverage

May 5, 2021

The Red River College benefits program provides coverage under applicable options for a variety of Paramedical Practitioners to support your health and wellness. Reimbursement of Paramedical expenses is based on your benefit option selected with consideration of the reasonable and customary limits.

What is a Paramedical Practitioner?

The term Paramedical is used to describe medical professional practitioners including:

✓ Audiologist                                                                           ✓ Osteopath
✓ Athletic Therapist                                                               ✓ Physiotherapist
✓ Chiropractor                                                                        ✓ Podiatrist/Chiropodist
✓ Dietician                                                                               ✓ Psychologist/Social Worker
✓ Massage Therapist                                                              ✓ Speech Therapist
✓ Naturopath

In order for your paramedical expense to be considered eligible under the group benefits plan, your paramedical practitioner must be licensed by the appropriate provincial or federal organization (as applicable).

Virtual Health Care During COVID-19

We wanted to remind you, as we continue to practice social distancing to help slow the spread of the COVID-19 virus, virtual health care is available. Canada Life will accept receipts for virtual appointments from the following paramedical practitioners:

✓ Dietitian                                                                               ✓ Psychologist/Social Worker
✓ Naturopath                                                                          ✓ Speech therapist
✓ Physiotherapist

These are all subject to your benefit option selected and usual reasonable and customary limits. Please make sure to get proof of payment and submit these claims to Canada Life like any other claim.

Reasonable & Customary

Reimbursement of Health Care expenses, including coverage for paramedical practitioners, is subject to maximum amounts applicable to each benefit and considers reasonable and customary charges.

Reasonable – Treatment is considered reasonable if it is accepted by the Canadian medical profession, proven to be effective, and is of a form, intensity, frequency and duration essential to diagnosis or management of the disease or injury.

Customary – Customary charges are the lowest of:

  •  Representative prices in the area where the treatment was provided,
  •  Prices shown in any applicable professional association or fee guide, and
  • Maximum prices established by law

Paramedical expenses may also be eligible under your Health Care Spending Account (HCSA), if applicable. The Income Tax Act governs the type of expenses that can be reimbursed under the HCSA. As the list of eligible medical expenses and authorized medical practitioners by province is subject to change, visit and search medical expenses for a complete list.

The above is a summary of the provisions of the group plan. In the event of a discrepancy between this benefit and the master contract, the terms of the group contract will apply.

Supporting Your Wellness

As the COVID-19 pandemic continues and the variant cases increases, the need to continue to practice physical distancing in addition to lockdown protocols restricting in-person interactions remains. While these measures help keep our communities, families and workplaces safe, they bring with it challenges such as a loss of routines, isolation fatigue and loneliness. Between these challenges, mitigating a third wave and new restrictions, it is even more critical for us to practice self-care strategies and find ways to stay connected with loved ones.


Whether you’re in quarantine because you have contracted the virus or isolating to do your part in slowing the spread of COVID-19, being confined to your home with a decrease in social interactions can take a toll on your mental health. Some tactics to try include:

  • Create a daily routine. Keeping up with a routine will give you structure for your day.
  • Stay informed. Limit your media intake to reputable sources.
  • Stay active. Go for a walk or a bike ride, while maintaining physical distancing.
  • Keep in touch. Call or video chat with your friends and family.
  • Find a healthy distraction. Learn a new hobby or practice a skill you’ve been neglecting.


Everyone will experience loneliness differently; it is a personal experience. Some may not experience it at all but others may experience extreme feelings of loneliness. It is important to remember that you are not the only one feeling this way.

  • Try meditation or journaling to reflect on how you’re feeling each day. The feeling of loneliness may seem never-ending, so it’s important to stay connected to yourself and know your feelings are valid.
  • Ensure you stay connected with your professional and personal networks. With the technological possibilities nowadays, there are many ways to stay in touch with people, regardless of where they are.
  • Set up a weekly online video call. Playing virtual card or board games with friends or having a virtual family dinner can help you feel connected to your support system.


When what we have known as the “norm” is no longer relevant and there are so many drastic changes, it is important that we care for our mental health. One of the many ways to do so, is through self-care. There is so much information out there about what the “ideal” self-care routine looks like, but it is important to do what makes you feel good and fulfilled, as everyone’s self-care routine will look a bit different.

To help get you started, some very basic self-care tips include:

  • Getting enough sleep
  • Eating healthy
  • Exercising
  • Limiting your screen time
  • Spending some time outside

In addition to self-care, it is important to also practice self-compassion. Don’t resist your feelings of isolation or loneliness, but instead “find ways to be accepting of them as coming and going.”

Your EFAP provider, Homewood Health, has additional resources and articles relating to mental health, self-care and COVID-19 through the site including a one hour webinar COVID-19: Loneliness & Isolation Fatigue – Self-Care Strategies that you can watch here.

You can access confidential support 24/7 through the Homewood Health EFAP. Your EFAP can help with a variety of situations such as stress, anxiety, depression, life change and transitions and relationship concerns to name a few

Your full suite of EFAP services includes counselling, Life Smart Coaching and Online resources, including

The EFAP is a professional and confidential service to support you in all aspects of your life. Click here to review the Homewood Health EFAP resources available to you and to get contact information.