COVID-19 Information for Students

IMPORTANT: We are currently in Phase 1 of our re-entry planning with only essential services and limited hands-on training allowed on-campus. For more information about who is on campus during this phase, please refer to our Return to Campus page.

Jump to a topic:

  • Student Studies (Intersession Term, Voluntary Withdrawals, Practicum Students, Co-op Students, Apprenticeship Students)
  • Student Services and Supports (Submission Deadline for Admission Requirements, Academic Assessments for Admission, English Language Assessments for Admission, Program Completion (Graduation), Ordering Transcripts and Confirmations of Enrolment, Parking Refunds, Tuition Payments, Locker Items, Toolbox Pickup, Book and Course Material, Textbook Returns to Campus Store, Academic Success Centre, Fitness Centres, Students in Residence, International Student Insurance Coverage, Peggo Cards, RRC Students’ Association, Library Services, Using Collaboration Apps Safely)
  • Travel
  • Grading Options (Grade Change Request Process)
  • Frequently Asked Questions

Student Studies

Intersession Term

Due to social distancing requirements and the limitations placed on practicums, only the following courses will be offered during this time period (May 11 to June 26, 2020):

  • Programming 1
  • Programming 2
  • Statistics for BIT
  • Web Development 1
  • Introduction to Psychology

Voluntary Withdrawals

RRC has extended its voluntary withdrawal date for students up to and including the last day of the term, prior to the administering of a final exam (where applicable). As term end dates can vary, students are responsible for making sure they know the exact dates for their specific program. For students in the School of Continuing Education, this extension applies to the last day of your course.

RRC’s current refund policy will apply.

The College is committed to helping those students who need to withdraw at this time complete their studies at a later date.

If your program normally permits only a limited number of VWs, that limit is lifted for the present term. Any VWs made during this term will not count towards the total number of VWs allowed by your program.

International students only: Voluntary Withdrawals may have a significant impact on Study Permit conditions and Post-Graduation Work Permit eligibility. International students should always consult the Centre for International Education and Global Partnerships at and their respective Program Coordinator for their situation.

Practicum Students

All practicums are being cancelled for this term as a result of widespread disruption in workplaces across the province.

Co-op Students

Since co-op students are employed by the placement site, they need to follow the policies and procedures of the employer. If you have any questions or concerns, or don’t feel safe continuing your co-op placement, please reach out to your co-op coordinator.

Apprenticeship Students

Red River College is working hard to support all of our apprentices and to minimize disruptions as much as possible. Due to the rapidly changing situation, RRC anticipates some date changes. Apprenticeship Manitoba will be communicating with all apprentices who will be affected by these changes as soon as possible.

Student Services and Supports

RRC is making every effort to ensure the services and supports our students depend on are available, but realize there are some impacts.

Submission Deadline for Admission Requirements

The submission deadline for admission requirements is normally 30 days from the date of application.

At this time, we are providing applicants with a 30-day extension. For example, if you applied on March 1, your original deadline was March 31, but you will now have until April 30 to complete your requirements and submit your documents.

The quickest and easiest way to submit your document(s) is through your online application account at

Mailing is also an option:

Student Service Centre
D105 – 2055 Notre Dame Avenue
Winnipeg, MB R3H 0J9

Academic Assessments for Admission

All in-person assessments have been cancelled until further notice. However, we won’t cancel your application if you can’t complete an assessment due to RRC’s campus closure. Please visit on a regular basis for updates about future in-person assessments and online options.

English Language Assessments for Admission

All in-person assessments have been cancelled until further notice. However, we won’t cancel your application if you can’t complete an assessment due to RRC’s campus closure. Please visit on a regular basis for updates about future in-person assessments, online options, and other ways to complete the English Language Proficiency Requirement.

To review your program’s language requirements and potential assessors, visit Find your program and click on the English Language Assessments tab.

Program Completion (Fraduation)

Red River College is committed to ensuring students graduate from their program. Program completion timelines may be extended. Please contact your program Coordinator/Chair for more information.

Ordering Transcripts and Confirmations of Enrolment

Transcripts and confirmations of enrolment can be ordered by calling 204-632-2327 or 1-800-903-7707 (full-time programs) or 204-694-1789 or 1-866-242-7073 (Continuing Education), or by mailing a completed document request form to:

RRC Student Service Centre
Notre Dame Campus, D101-2055 Notre Dame Avenue
Winnipeg MB R3H 0J9

Or fax 204-697-0584.

Parking Refunds

RRC will be issuing refunds for active student parking permits from March 18, 2020 to April 30, 2020. As per College policy, if a parking permit was purchased with a credit card, the refund will go back to the same credit card. All non-credit card payments will be reimbursed with a mailed cheque. For more information, email

Tuition Payments

The College offers several ways to pay tuition, including online, by mail, by phone and direct banking.

If you are not able to pay your tuition on the due date as a result of financial difficulties as a result of COVID-19, please call the Student Service Centre.

Locker Items

Students can come to the Notre Dame and Exchange District Campuses to pick up any belongings they need from their lockers between 6:00 a.m. and 6:00 p.m. Students can pick up any belongings that are essential but must leave campus immediately after. Students must remove all items from their lockers by Friday, June 26.

Be sure to follow the steps outlined before you enter a campus.

Students in trades programs, please see “Toolbox Pickup” below.

For all other campuses, please contact your campus directly.

Otherwise, all Red River College campuses are closed to students and the public.

Please note that access to campuses is restricted to the following entrances:

Exchange District Campus
All EDC buildings are locked and are accessible with student swipe cards at the following designated entrances:

  • Roblin Centre: North and South main Atrium doors
  • PGI: Main Street entrance only
  • LTC: no swipe card, security officer posted at 3rd floor entrance
  • ACE: card swipe access on 5th floor (Security Officer posted at entrance)

Notre Dame Campus
Building C doors on both the East and West side will be open Monday-Friday from 6:00 a.m. – 6:00 p.m.

Students will be able to enter through the follow card access exterior doors:

  • All Building T entrances
  • Building M: North West door and South West door
  • Building B: North East door
  • Only staff working in Building Z and CARSI will continue to enter those areas with their cards
  • After hours and weekends: Building C East side entrance

Toolbox Pickup

If you’re a skilled trades student, you can now pick up your toolbox from campus by making an appointment through your instructor.

Pickup procedure

  1. Bring a friend if you think you’ll need help loading your toolbox.
  2. At the time of your appointment, pull up to the big garage door at the south end of Building M and contact the EA on duty.
  3. The EA will instruct you to stay in your vehicle until the toolbox is rolled out and the EA has backed up 2 meters from the toolbox.
  4. The EA will maintain a minimum of 2 meters from all students at all times.
  5. Confirm with your instructor by email that you’ve picked up your toolbox.

This procedure follows social distancing guidelines recommended by public health authorities and is intended to keep all our staff and students safe. No student will be allowed into the building.

Books and Course Material

While the Campus Store and Print Shoppe’s bricks and mortar operations are closed, the Campus Store will have staff onsite to ensure that all students have their required course materials. During this time, all course materials will only be available via web orders, which will then be shipped. No web orders will be available for pick-up. Visit the Campus Store website to place an order.

Textbook Returns to Campus Store

If you purchased a textbook for a course that has since been officially cancelled due to the COVID-19 outbreak, or rented a textbook and need to return it to the Campus Store:

  1. Email the Campus Store at
  2. In your email, please provide:
    • Your full name
    • Your student number
    • Your current home address
    • A scanned copy or picture of your receipt, or the web order number from the original order
  3. We will email you a Canada Post mailing label that allows you to send us the book, postage paid
  4. Print the label and attach it to the outside of the package containing your return
  5. Mail your book back to us within 14 days of receiving the Canada Post mailing label
  6. If a refund is due, we will also send you a form to fill out for direct deposit of the refund

To qualify for a refund, you must have purchased the textbook before your course was officially cancelled. New books returned for a refund must be in like-new condition. Please allow 8 weeks for the refund to be processed. If you do not want direct deposit, Campus Store will mail a cheque to your current address. To update your address, please contact

Academic Success Centre

All ASC supports have moved online. We’re here to help RRC students do their best, and to adjust to online learning. Visit our website to learn how to connect online to RRC tutors, academic coaches, course-based workshops and English language supports.

Fitness Centres

The fitness facilities at both the Notre Dame Campus and Exchange District Campus are closed at this time.

Students in Residence

RRC is not asking students to leave our residence. Our residence is small (about 100 students), so we are working with each student to develop individual plans during this unprecedented time. We are able to meet social distancing directives in our residence, so a flexible policy supports those students who decide to leave and those students who are unable to travel home at this time. We don’t want any of our students to be without a place to live.

International Student Insurance Coverage

Before international students seek testing for COVID-19, they’re encouraged to access the online screening tool created by Shared Health. We also recommend you call Health Links/Info Santé at 204-788-8200 or toll-free at 1-888-315-9257.

For specific questions regarding your insurance plan, please visit the provider’s website.

Peggo Cards

If you have an issue with your Winnipeg Transit Post Secondary Peggo Card, please visit the RRCSA website and fill out the online form. This information will be sent directly to the store staff who will evaluate the Peggo Card issue and respond to the student accordingly.

RRC Students’ Association

While campuses are currently closed to students, the RRCSA staff are still working to respond to student needs. The best way to connect with student leaders and RRCSA staff is through their website.

Library Services

While the Library’s physical doors are closed, the online service desk (chat and email) is still up and running during regular hours. Simply visit and click on the Ask Us button or send an email to As always, the Library’s digital collections (e-books, e-journals, streaming videos) continue to be available 24/7 through OneSearch.

Using Collaboration Apps Safely

We’re all working differently as we adapt to online learning — and that includes using new tools like Microsoft Teams, WebEx or email to collaborate with your classmates on assignments. Here are some reminders about good practices for using College-approved application tools.

  1. Collaboration apps aren’t private. Although the College limits the personal information we share on these platforms, someone else on your team may be able to view your input. Don’t share any personal information you’d rather keep private.
  2. Collaboration apps are part of a safe, respectful learning environment. Differences of opinion are an important part of higher learning, but communicating them respectfully is crucial. Review RRC’s Student Code of Rights and Responsibilities.
  3. Stick to RRC approved collaboration apps. This will help us protect your privacy and ensure data security at Red River College. We don’t know how providers of other tools may collect, use or dispose of your information.


The Government of Canada advises all Canadians:

  • to avoid all non-essential travel outside of Canada until further notice
  • to avoid all cruise ship travel

The Government of Canada requires all travellers returning from abroad to self-isolate, whether or not they have symptoms of the COVID-19 coronavirus.

The Province of Manitoba strongly advises all Manitobans to cancel or postpone any non-essential travel, including travel within Canada, and recommends that anyone who returns from any travel, including domestic travel, should self-isolate and self-monitor for symptoms of COVID-19 coronavirus for 14 days following their return.

Anyone currently traveling out-of-province for school must contact your instructor and work with them to make plans to return home as soon as possible. The College will reimburse travellers for any expenses related to changing your travel plans to return to Manitoba.

If you are returning from travel, please contact RRC Health Services by calling 204.632.2238 to let us know that you are self-isolating.

For more information, please visit:

Grading Options

Students can now convert a traditional letter grade they receive for their courses at the end of the current academic term to “Credit” or “Not Complete”. “Credit” indicates that a student has fulfilled the minimum requirements of the course, while “Not Complete” indicates the student has not. Neither grade will count towards a student’s grade point average (GPA).

Students who select “Credit or CR” will receive the necessary academic credit for their course and be able to move on in their program without worrying about the impact of their grade on their GPA.

Students who convert a failing grade into a “Not Complete or NC” will not receive credit for the course, but the grade will not count against their final GPA. If the course is required for their program, they will have to repeat it.

Students also have the option of keeping the traditional letter grade they earned.

Due to the nature of some of the College programs, students may not always be able to convert their letter grade to the Credit/Not Complete option. Prior to making the decision to convert a grade, the College encourages all students to have conversation with their program’s Chair, or instructor, to ensure they are well-informed about the options that have available.

While the change won’t impact a student’s ability to progress in their studies at Red River College, selecting the Credit/Not Complete option may have implications for programs that are approved or accredited by external organizations.

Grade Change Request Process

  1. Open your Grade Report in HUB.
  2. Click on the Change to CR/NC button next to the course grade you wish to request to change. This button will also identify how many days you have left to make a change request.
  3. Before you can submit, you will be prompted to acknowledge that you understand the implications of the grade change request. You will not be able to submit until you confirm all items.
  4. It will take approximately 10 business days to review and process your request.
  5. If your request is still being processed, your Grade Report will indicate ***under review***
  6. If your request is complete, your Grade Report will indicate ***review complete***
  7. You will receive an email response to your RRC email account once your request has been completed.
  8. Your HUB Grade Report and official Transcript will be updated with the new grade, if approved.
  9. If your request has been denied, please contact your course instructor for further information.

Questions? Jump to our Grading Options FAQ

Frequently Asked Questions

Jump to the following FAQs on related topics: