IT Solutions provides support services for mobile device activations, upgrades, cancellations, transfers of responsibility, recommendations for travelling out of the country with your mobile device, and more.
If you require assistance with your mobile device, please contact the Telecommunications Coordinator by phone at 204‑632‑2591, or by email at imarcoux@rrc.ca.
You can scroll through all of the mobile device topics on this page, or click the following links to navigate directly to the area you need help with:
To activate a new, or upgrade an existing, mobile device, follow these instructions:
To cancel your mobile device contract, follow these instructions:
If you are leaving the corporate cellular plan, you can choose from the following three options: (1) Departing employee process, (2) Bell Mobility transfer of responsibility, or (3) Port out.
You must return all College‑issued mobile devices to the College when you leave. The College will either reassign the device with a new mobile number and it will remain active on the RRC Polytech account, or it will cancel the service and buyout charges may apply.
If you transferred responsibility of your existing personal mobile device to the College’s corporate account, you can retain your device when you leave the College.
You can retain your mobile number with Bell Mobility, and it will cancel your mobile number on the RRC Polytech account. This option applies only if you do not have an existing contract; otherwise, RRC Polytech will be subject to buyout charges. (The College will not incur any costs associated with transferring a phone number.)
The College may not permit the transfer of the number if it has become a general use number for the College or is published in association with the College.
If you have any questions, please contact the Telecommunications Coordinator.
You can take your mobile number outside of Bell Mobility, and it will automatically suspend your number from the RRC Polytech account and cancel it after the next bill date. Authorization to release your mobile number is valid for only 30 days. After that time, Bell Mobility will cancel your service and buyout charges may apply. (The College will not incur any costs associated with transferring a phone number.)
If you have any questions, please contact the Telecommunications Coordinator.
You can use your existing personal mobile device and number on the College corporate account. Please refer to the Bell Mobility transfer of responsibility and Port in sections below for more information. In this case, the mobile device will remain your property if you leave the College.
To transfer in a mobile device and number, the following conditions apply:
If you have any questions, please contact the Telecommunications Coordinator.
You can give RRC Polytech permission to move your Bell Mobility mobile number to the RRC Polytech account. If the device is on contract, you are responsible for any buyout charges on your final invoice. Once processed, the mobile number will become the property of RRC.
If you leave the College, you can retain your number if it is not a general use number for the College or published in association with the College. Please see the Employees leaving the corporate cellular plan section or contact the Telecommunications Coordinator for more information.
You can give RRC Polytech permission to move your mobile number from any carrier to the RRC Polytech account. If your device is on contract, you are responsible for any buyout charges on your final invoice. Once processed, the mobile number will become the property of RRC.
If you leave the College, you can retain your number if it is not a general use number for the College or published in association with the College. Please see the Employees leaving the corporate cellular plan section or contact the Telecommunications Coordinator for more information.
To suspend a lost or stolen mobile device, follow these instructions:
The corporate plan includes flex roaming rates.
If you want to use your corporate device for personal travel, you must contact the Telecommunications Coordinator prior to travel and will reimburse the College for any personal costs above the base cell phone amount.
If you are a College employee and would like more information about travel and roaming rates, please refer to the Bell Mobility default travel and roaming rates PDF.
If you have any questions, please contact the Telecommunications Coordinator.
If you are a College employee and would like more information about your cellular voice and data plan, please refer to the Bell Mobility cellular contract rates and features PDF.
Bell Mobility provides an employee discount for personal Bell Mobility Wireless plans. All full‑time and part‑time employees are eligible for the discount.
For more information click Bell Exclusive Partner RRC Polytech.
RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis.
We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.