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Students

Student Computer Systems and Accounts

This document provides brief explanations of the various computer systems and accounts you will utilize during your time with the College.


Your User ID and Password  |  WebAdvisor  |  Portal MailSite  |  Network Computers  |  Equitrac  |  Program Specific  Accounts


YOUR USER ID AND PASSWORD

Your User ID and default password were provided to you in either a
WebAdvisor explanation letter or an online course registration confirmation e-mail.

If you no longer have your letter or email and would like to retrieve your user Id or reset your password:

  • Visit https://apps.rrc.ca/RRCUserAccount and click on “Change Password” or “What’s My User Name/Password”
  • For “What’s My User Name/Password” enter your name and Student number PLUS a valid Social Insurance Number or Birth Date and Postal code
  • Record your user name (also called User Id)
  • If you are resetting your password via email, check that the email address we have on file for you is valid before pressing “Next” to send it.

If your e-mail address is not listed or is not correct please contact:

Phone:

Full-time students: 204-632-2327
Part-time Continuing Education students: 204-694-1789
Interlake and Peguis-Fisher River: 204-785-5328
Portage: 204-428-6322
Steinbach: 204-320-2500
Winkler: 204-325-9672


In-person:

Notre Dame Campus
Student Service Centre, D101
Library Services, CM18
 

Exchange District Campus
Student Service Centre, P104
Learning Commons Help Desk, P117

Regional Campuses


PASSWORD EXPIRATION

Your password will expire every 180 days. You will be sent a password reset request e-mail 15 days prior to the expiration date.


WEBADVISOR

WebAdvisor is usually the first account you will use. It provides you with 24-hour online access to: 

  • your account information including your User ID and password
  • your personal contact information
  • your financial account summary
  • your class schedule
  • your grades
  • current admission status for full-time program students
  • entrance requirement documentation statuses
  • online account payments
  • T2202A tax receipts
  • student loan documents status


PORTAL

The Portal provides registered students with single site access to important information and College communications and resources including many of your College computer accounts.

By logging in to your personalized Portal homepage at https://go.rrc.ca you will have access to: 

  • College announcements and news
  • WebAdvisor
  • MailSite (College e-mail)
  • Your calendar
  • CaseLog (system for reporting computer problems)
  • Workgroup collaborations
  • Various student forms
  • Information about services for students
     

LOGGING IN TO PORTAL

When you’re on campus and logged into a Windows computer station you will likely not be asked to login to the Portal. Internet Explorer simply passes your login information to the Portal.

When logging in from off campus or using a browser other than Internet Explorer, go to https://go.rrc.ca. To login enter your User ID with @rrc.ca added on the end (eg. jsmith31@rrc.ca) and then enter your password.

PORTAL SECURITY

When logged in to the Portal do not leave your workstation or laptop unattended as this can result in another person having full access to your accounts and information.

When stepping away from your computer you should lock it by pressing CTRL-ALT-DEL and selecting ‘Lock Computer’ or logout and close your browser.

LOGGING OUT OF THE PORTAL

To logout of the Portal click on the drop down arrow beside your name and choose Sign Out.


MAILSITE (COLLEGE E-MAIL)

MailSite is the College’s student e-mail system. It is the official method of electronic communication (e-mail) between the College and students including full-time program and part-time C+DE students at all RRC campuses (Winnipeg and Regional Campuses). Communication may include registration information, class start date information, etc.

MailSite e-mail is now mandatory for all students as the College is reducing the number of hardcopy (paper) items mailed to students. It is your responsibility to check your MailSite account on a regular basis for College correspondence.


OBTAINING A MAILSITE ACCOUNT

As a full-time program student an e-mail account will be created for you when we register you into your courses and send you your registration letter and statement.

As a part-time program (C+DE) student you will be provided with an e-mail account 24 to 48 hours after course registration.


LOGGING-IN

Student e-mail is accessible via the Portal or by visiting https://webmail.academic.rrc.ca/expresspro.


MAILSITE USERNAME

Your MailSite username is your regular User ID followed by @academic.rrc.ca (eg.jsmith@academic.rrc.ca).


YOUR MAILSITE E-MAIL ADDRESS

Your e-mail address is the same as your MailSite Username (eg. jsmith@academic.rrc.ca).


BASIC E-MAIL INSTRUCTIONS

The following ‘how to’ instructions are available at http://connect.rrc.ca/Resource/studentcomputing/default.aspx? 

  • Open an e-mail
  • Send an e-mail
  • Add someone’s contact info
  • Redirect messages to a personal e-mail account (eg. hotmail)
  • Create subfolders
  • Drag and drop messages
  • Forward e-mails to your mobile phone or device
  • Add RRCALERT to preferred sender
  • Configure calendaring
  • Configure MS Outlook for secure IMAP e-mail
  • Configure MS Entourage for secure IMAP mail
  • Configure MS Entourage for secure POP mail
  • Configure Mac Mail for secure POP mail
  • Configure Outlook Express for secure POP mail
  • Configure Outlook for secure POP3 mail access
  • Disable domain contacts


MAILSITE ASSISTANCE

For MailSite assistance please submit a Caselog through the Portal. Please be sure to include the following information in your Caselog: 

  • Type of mailbox - MailSite
  • Two contact methods, eg. home or cell phone number and personal e-mail address (in the event that your College e-mail address isn’t working)


MAILSITE ACCOUNT EXPIRATION

Your MailSite account will expire 180 days after the completion of your last course. If you return to the College you will need to log-in to your MailSite account to reactivate it.


NETWORK COMPUTERS (COMPUTER LABS)

College computer labs are available for general use when not scheduled for class use. Schedules are usually posted on lab doors. Labs may be accessed after hours using your student card. If you require the use of specific computer programs, please consult your instructor for appropriate lab locations.


EQUITRAC

Student printing is managed by a software application called Equitrac. Many programs provide printing credits to students. The Print and Graphic Centre is your contact for Equitrac operations and account replenishments - DM19 Notre Dame Campus or W104 Exchange District Campus.


PROGRAM SPECIFIC ACCOUNTS

Some programs provide students with access to other computer accounts including a Learning Management System, Student SharePoint Sites, and various program specific file shares. The instructors in your program will provide you with more information on these accounts.



Declaration of Waiver

The information is accurate as of April 2011. The College does its best to update College information regularly so students are not inconvenienced. However, on occasion, changes do occur. Therefore, after April 2011, the College reserves the right to modify or cancel any program, process, or procedure without notice or prejudice.